Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Naveed Parvez

Naveed Parvez

Pune

Summary

Customer Success & Growth Leader with 10+ years in SaaS, Digital Marketing, and Automotive. Managed enterprise portfolios up to $156k monthly recurring revenue(MRR) / $1.8M annual contract value (ACV) and sustaining 0–100% retention across roles. Partnered with CXOs via Yearly/Quarterly/Monthly Business reviews (YBR/QBR/MBR) to link adoption with KPIs, fuelling renewals and expansion.

Overview

10
10
years of professional experience

Work History

Client Growth Manager

Onlinesales.ai
Pune
05.2023 - Current
  • Manage 5 enterprise accounts end-to-end, driving $1.8M in ACV.
  • Ran QBR/MBR/YBR with CXOs, tying product adoption to business KPIs to sustain strong retention while delivering $156k MRR (projected $180–190k via cross/upsell).
  • Achieved 71% revenue growth in 10 months, expanding from $1.0M to $1.73M.
  • Designed phased onboarding (P0/P1), reducing onboarding cycle time by 40%.

Partner Success & Ops Lead

Onlinesales.ai
02.2022 - 05.2023
  • Doubled partner base (500 to 1000) and average spend per partner per month from $240 to $540, driving total spend from ~$120k to ~$540k in 8 months.
  • Institutionalised CS Ops by building SOPs, dashboards, and an Ops flywheel (playbooks, QA, WBRs), cutting FRT from 3.5h to 2h and reducing SLA breach rate from 18% to 5%.

Sr. Partner Success Manager

Merkle Sokrati
11.2018 - 02.2022
  • Drove portfolio revenue $144k to $460k annually with 100% partner retention across 20 initial partners, scaling to 68 by exit.
  • Drove growth through onboarding new partners and increasing per-partner spending.

Partner Success Manager

CarDekho.com
11.2016 - 11.2018
  • Managed 20 accounts averaging $290k ACV each; achieved 0% churn in 2nd year.
  • Expanded partner base through new sales and upsell.

Education

MBA - Marketing

Sinhgad Institute of Management
Pune
05-2016

Skills

  • Customer success management
  • Account management
  • Revenue growth strategies
  • Client retention and renewals
  • Upselling and cross-selling
  • Partner relationship management
  • Client onboarding processes
  • Operations management
  • ZOHO CRM proficiency
  • In-house analytics expertise
  • Excel proficiency
  • Monthly recurring revenue (MRR)
  • Net revenue retention (NRR)
  • Annual contract value (ACV)
  • Revenue expansion initiatives

Accomplishments

  • 71% MRR growth, $83K to $150K in 10 months, by expanding enterprise accounts to $1.8M ACV
  • Doubled partner portfolio (500 to 1,000) and increased average spend 2.2x ($240 to $540 per partner per month)
  • Reduced onboarding time by 40% through a phased process (P0/P1), accelerating time to value
  • Improved SLA performance: FRT 3.5 hours to 2 hours; ticket closure SLA 18% to 5%
  • Grew Merkle Sokrati portfolio revenue from $144K to $460K annually, with 100% retention and 3X growth
  • Zero churn in year 2 at CarDekho across accounts averaging $290k ACV.

Timeline

Client Growth Manager

Onlinesales.ai
05.2023 - Current

Partner Success & Ops Lead

Onlinesales.ai
02.2022 - 05.2023

Sr. Partner Success Manager

Merkle Sokrati
11.2018 - 02.2022

Partner Success Manager

CarDekho.com
11.2016 - 11.2018

MBA - Marketing

Sinhgad Institute of Management

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Naveed Parvez