Summary
Overview
Work History
Education
Skills
Certification
Timeline
Naveen A

Naveen A

Senior Project Manager
Bengaluru

Summary

Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities, and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service. As a Catalogue Manager Managing Business Operations, Process Management, Advertising/Customer Experience Management, Stakeholder & Project Implementation and Management, Quality control, Performance monitoring, Process optimization, Corrective action and Strategic planning. In addition to these responsibilities, I have also managed a team of 14 with 2 program managers and 12 SME’s. High Proficiency in Microsoft Word and Excel.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Project Manager

Khoros
Bangalore
04.2024 - Current
  • Maintained schedules to meet key milestones at every project phase.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
  • Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
  • Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
  • Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
  • Maintained schedules to meet key milestones at every project phase.
  • Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
  • Mentored junior project managers and team members to enhance their skills and career growth.
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.
  • Updated customers and senior leaders on progress and roadblocks.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.

Ad Policing Manager: (Project Manager)

Amazon
Bangalore
06.2023 - 03.2024
  • Managing portfolio of multi-year strategic transformation programs with competing goals of defective transaction reduction, revenue maximization, customer and seller experience improvement
  • Delivered a high complexity operations project on sponsored Ads moderation design shift from policy enforcement to objective content labelling via ML, leading to human moderation cost saving of >10MM annually, and revenue unblocking of >100M globally
  • Led a global project in reduction of incorrect customer facing Ad rejection with multi-disciplinary scope across Operations, policy, Tech, Machine learning etc.by planning, reporting which lead to annual revenue unblocking by >40MM
  • Working as PMO champion for the Advertising org within Amazon, creating and implementing program management best practices and templates, setting up change governances and strategic initiatives
  • Led a team of process excellence experts, with goal of identifying and driving continuous improvement projects across large operation teams in Amazon saving 13FTEs, additionally managed to expand Amazon workspace as software distribution model to 3P enabling cost reduction by 30%
  • Delivered multiple projects on defect reduction, new process setup, productivity improvement, dashboards to manage and share data similar to salesforce improving customer experience and revenue gained, with entitlements over $50MM.

Ad Policing Manager

Amazon
Bangalore
06.2022 - 05.2023
  • Implementing SLA Management across Relevance, Moderation and Automation Teams
  • Improving TAT from 48hrs to 24hrs saving $20MM
  • Led a complex project on signals and ML models by enabling automations and repeat reduction, leading to >12 FTE savings, and increasing automation% by 7%
  • Improved productivity of Relevance operations by 20% for SB client by using process transformation and smart automation with introduction of machine moderation
  • Led a team of 21 FTEs, with a manger satisfaction score at 4.3 out of 5
  • Coordinated with multiple client stakeholders for clear requirement gathering and understanding the problem
  • Worked on continuous improvement project improving human precision from 87% to 95% and machine precision from 45% to 75%
  • Led overall task force for ATO, supporting in ~19K uncertainties reducing Advertiser appeals by 30%.

Ad Operations SME

Amazon
Bangalore
12.2020 - 05.2022
  • Escalation Management: Responsible to manage PR/Media and Internal escalations and solve for the issues
  • Workflow to Sponsored Ads: Handled the End-End Workflow and initiated skill-based routing for ATO saving ~120hrs per month
  • Capacity planning: Handled capacity planning during Peak, Prime day and Blackout period
  • Enabled cross function support across ATO reducing overtime consumption by 80% (230hrs to 46hrs) MoM
  • Hiring: Part of Amazon hiring panel and Retention Task Force team
  • Hired 50 associates out of 120 interviews with the conversion rate of 96%
  • Managed metrics and business reports for multiple programs which consists of moderating and auditing to improve outcome which in turn improves machine moderation
  • CAT (Connection Actions Team) that helps resolve various issues that the team
  • Conducted Amazon Brownbag sessions to create awareness across WWAS
  • As core member of Ignite portal, assessed process insights provided by team to increase efficiency.

Ad Operations Catalogue Lead

Amazon
Bangalore
03.2020 - 11.2022
  • Operational work on SP/SB Relevance, Product Ads, Reviewed web sites for content quality based on Content Guidelines
  • Resolving cross-program issues and strategic issues with senior stakeholders
  • Authorizing the new program launches on the basis of its mandate and business case
  • Evaluation of process improvements, insights for the business and maintained accountability
  • Work closely with senior managers and stake holders to understand business dynamics and to incorporate new & experimental ideas to improve process efficiency.

Catalog Specialist I

Amazon
Bangalore
10.2018 - 02.2020
  • Solving functional issues w.r.t Relevance and Moderation
  • Monitor and track issues, reports and production information to satisfy business requirements.

Catalog Assistant

Amazon
Bangalore
07.2016 - 09.2018
  • Moderating Ads across Relevance and Moderation for multiple Ad programs preventing escalations from both Advertisers and Customers.

Education

Bachelor of Science - Mathematic/Computer Science/Electronics

St Joseph’s University- Bangalore

Pre-University - undefined

Sree Cauvery PU & Management College - PCMC

10th Grade - undefined

Cambridge School -SSLC

Skills

Data visualization - Tableau, Quick-sight

Certification

Program Management Essentials

Timeline

Senior Project Manager - Khoros
04.2024 - Current
Ad Policing Manager: (Project Manager) - Amazon
06.2023 - 03.2024
Ad Policing Manager - Amazon
06.2022 - 05.2023
Ad Operations SME - Amazon
12.2020 - 05.2022
Ad Operations Catalogue Lead - Amazon
03.2020 - 11.2022
Catalog Specialist I - Amazon
10.2018 - 02.2020
Catalog Assistant - Amazon
07.2016 - 09.2018
St Joseph’s University- Bangalore - Bachelor of Science, Mathematic/Computer Science/Electronics
Sree Cauvery PU & Management College - PCMC - Pre-University,
Cambridge School -SSLC - 10th Grade,

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