Naveen Agarwal
Bangalore
Summary
- 12 years of extensive experience in Automation, Build & Release and Production Support Management and worked as SRE on various project requirements to automate various manual effort:
- Service Transition - Change Management and Release management, which includes managing and having the full ownership on the non-Production environment of applications.
- Service Operation - Build and Release Management Process.
- Project management, team coordination and building, requirements collection, analysis, maintenance & support and other related aspects.
- Participated in various workshops and Trainings to enhance my knowledge.
- Incident management, Problem management , Change management.
- Good experience in SQL, UNIX and Shell Scripting.
- Working on Incident Management, Task Management, Change Management, Problem Management tickets.
- Monitoring production server and troubleshooting the application.
- Creating and resolving the Production tickets.
- Involved in System Monitoring.
- Worked on ITRS GENEOS to setup inbound feeds arrival as well as email configuration and continuous monitor to meet SLA.
- Worked on AppDynamics to make sure all servers are up and running well.
- Worked on setup SPLUNK (log monitoring tool) for all environments.
- Provided technical production applications support and assistance to customers.
- Manage and schedule daily status call to get daily update from team member.
- Weekly call with US counterpart lead to discuss process improvement.
- Implemented various automation as a part of SRE role.
- Attending meetings with clients and development team regularly.
- Worked on Weekly and monthly matrix for business meeting presentation.
- Monitoring & Giving 24/6 Application Production Support to meet the service level
- Knowledge on ITIL practices.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technology Specialist
Wells Fargo
Bangalore
08.2015 - Current
Currently working as an Senior System Operations Engineer in FX Application/Production support with Wells Fargo
- FX Wholesale team support more than 35 applications which provides trade, credit, rates and pricing for Global FX traders
- Applications provide financial derivatives/Auto hedge/plain vanilla pricing Risk and back office reporting application accessed via citrix & terminal services.
L2 Technical Analyst (System Engineer)
IGATE Global Solutions (Cap Gemini)
Bangalore
12.2012 - 08.2015
Worked as an L2 Technical analyst (System Engineer) in Unix/SQL Production support with IGATE Global Solutions
- ANVIL is a solution to provide advanced global securities finance and repo trading in single product and direct connectivity to a wide range of electronic markets.
Education
B.C.A -
Jain College of Computer Applications
Belgaum01.2012
Post-Graduation Diploma - Information Technology
Symbiosis Centre for Distance Learning
Skills
- UNIX
- Windows
- SQL
- Shell Scripting
- AutoSys
- GENEOS
- SPLUNK
- AppDynamics
- BMC remedy PAC 2K
- JIRA
- Service Now
- Informatica
- Putty
- DB Visualizer
- IR360 - MQ Monitor
- AMA
- MS Azure
-
- Seeking challenging and responsible opportunities in Relationship building with customer and Software Project Development and Management where my experience, education, skills, edge in communication and abilities will be an asset and can be leveraged to add value to my customers and my company.
Certification
- SRE Level 1
- ITIL - Service Operations, 01/01/11, PeopleCert - 470373-527127
- Software Development Life Cycle (SDLC)
- Transitioning from Waterfall to Agile Project Management
Timeline
Technology Specialist
Wells Fargo
08.2015 - Current
L2 Technical Analyst (System Engineer)
IGATE Global Solutions (Cap Gemini)
12.2012 - 08.2015
B.C.A -
Jain College of Computer Applications
Post-Graduation Diploma - Information Technology
Symbiosis Centre for Distance Learning
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