+ Years of professional experience
Naveen Arockiasamy K
Omni Channel Specialist
Bengaluru,KA
Summary
I’m an operations-driven professional with 4+ years of experience across customer support, secure onboarding, remote proctoring, and product analytics in global environments. I’m comfortable handling live chat and voice operations, compliance-driven workflows, high-responsibility environments where accuracy, compliance, and clear communication truly matter.
📄 All employment records-ready, including experience letters and payslips, are available and can be shared upon request
I enjoy working at the intersection of people, process, and problem-solving, and I bring a calm, reliable approach to fast-paced teams.
🌍 Open to remote, hybrid, or onsite roles, with a strong preference for remote opportunities, I can contribute consistently and collaborate globally.
🚀 Reliable, adaptable, and always ready to learn.
Overview
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4
Work History
Proctor / Onboarding Agent
Examroom.ai
(US-Process), Bangalore, Karnataka
06.2022 - 04.2025
- coordination for 5,000+ global users, validating their government IDs and system readiness to ensure compliance with exam integrity standards.
- Performed live remote proctoring, actively monitoring candidate behavior, detecting policy violations, taking immediate corrective actions to prevent malpractice, as well as resolving live technical incidents involving
system access. - Provided real-time chat and voice channels to candidates during assessments, resolving access, authentication, and technical issues in high-pressure environments. And minimizing assessment disruption.
- Served as acting shift lead in the absence of the Shift Manager, overseeing real-time operations, managing escalations, and ensuring uninterrupted operational coverage, and maintained audit-ready documentation with a zero-escalation track record over three years
Sales Executive
Fintrek Marketing
Business Bay, Dubai (UAE)
09.2021 - 05.2022
- Managed end-to-end processing of personal loans, business loans, and credit cards, managing customer
documentation, eligibility validation, and approval workflows in line with lender policies. - Drove a 35% increase in business volume through consistent pipeline management, conversion tracking, and
structured cold calling, client meetings, and systematic follow-ups. - Conducted physical site verification for commercial loan applicants, validating operational activity, documentation authenticity, and risk indicators.
- Maintained accurate manual records and compliance documentation, supported issue resolution, smooth coordination with internal approval and underwriting teams, and customer communication practices to ensure process consistency
Senior Consultant – Customer Service (Live Chat)
24-7 Intouch
Bengaluru, Karnataka
11.2025 - 01.2026
- Consistently met productivity benchmarks with an average handling time (AHT) of -7 minutes, resolving most
chats within 8–9 minutes without compromising customer satisfaction. - Utilized CCA-2 and VCC-4 to review customer profiles, personalized transaction history, and account details to
deliver accurate, personalized, and first-contact resolutions. - Raised and tracked Jira tickets to escalate technical, process issues, ensured effective cross-functional resolution, and addressed customer-impacting issues.
- Demonstrated strong empathy, acknowledgment, and de-escalation skills while managing frustrated customers
and improving overall customer experience. - Used Superpunch for time management, ensuring consistent attendance. Managed training, assessments, and
learning modules through Dayforce (LMS) to stay aligned with the process.
Product Analyst – (Remote)
Snap to Insight Pvt. Ltd
Bangalore, (US-based company), Karnataka
08.2020 - 07.2021
- Executed large-scale retail analytics initiative by performing image annotation and shelf data labeling to support AI-driven and Machine learning product recognition for enterprise FMCG clients.
- Ensured high accuracy and on-time delivery of daily annotation workloads within SLAs while ensuring pixel-level precision in object boundaries, product attribute tagging, and classification outputs.
- Audited automated prediction results, identifying data inconsistencies, quality issues, and coordinating corrective feedback loops with engineering and analytics teams.
- Generated Excel-based operational reports to track and analyze annotation trends, operational metrics, and improve model performance and data stakeholders during COVID-driven operations to maintain delivery timelines and client-ready insights.
Product Promoter
Medplus
BANGALORE, Karnataka
03.2020 - 05.2020
- Promoted healthcare products to over 100 clients weekly, addressing inquiries and offering usage guidance.
- Achieved customer satisfaction and sales targets consistently.
- Monitored competitor activity during promotions to stay informed about market trends and adjust strategies accordingly for maximum effectiveness.
Education
BBA - Human Resources Management
St. Francis De Sales College
Bengaluru, India06-2020
Skills
- Customer Relationship Management (CRM)
- Conflict Resolution
- Team Leadership
- Communication & Interpersonal Skills
- Risk & Compliance Management
- Service Quality Assurance
- Microsoft Office Suite
- Onboarding
- Proctoring
- Feedback Handling
- jira
- Confluence
Personal Information
I'm Naveen Arockiasamy Kulanthaisamy, a detail-oriented and driven professional from Bengaluru, India, with over 4 years of experience in remote support operations, product analysis, and customer engagement across tech-driven global companies. I bring a strong foundation in client support, data insights, and AI-enabled platforms, with a consistent track record of exceeding KPIs, ensuring compliance, and contributing to operational excellence.
Beyond the desk, I’m proud of my roots in leadership and discipline. During college, I served in the National Cadet Corps (NCC), where I participated in the TSC (Thal Sainik Camp)2019 and RDC (Republic Day Camp) 2019, as well as the AATC (Army Attachment Training Camp) 2018. These experiences instilled in me a deep sense of commitment, teamwork, and resilience — qualities that continue to shape my approach in professional environments today.
I thrive in remote-first roles, value professional communication, and enjoy collaborating with diverse teams. Currently, I’m focused on contributing to organizations that value impact, structure, and innovation — particularly in roles that allow me to grow in SaaS analytics, technical operations, or customer experience leadership.
Certification
- Certified Jira Fundamentals Badge, Examroom.ai - 9 hours
- Certified Confluence Fundamentals, Examroom.ai - 12 hours
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved Live Dasgboard by introducing Excel for getting live score of employees tasks.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Telugu
Beginner (A1)
Malayalam
Beginner (A1)
Hindi
Elementary (A2)
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Flexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsTeam Building / Company RetreatsCareer advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offInterests
Echnology & AI Innovation
Remote Work Culture
Military Discipline & Leadership
Public Speaking & Team Mentoring
Learning & Self-Development
National Service & Youth Empowerment
Data & Process Optimization
Timeline
Senior Consultant – Customer Service (Live Chat)
24-7 Intouch
11.2025 - 01.2026
Proctor / Onboarding Agent
Examroom.ai
06.2022 - 04.2025
Sales Executive
Fintrek Marketing
09.2021 - 05.2022
Product Analyst – (Remote)
Snap to Insight Pvt. Ltd
08.2020 - 07.2021
Product Promoter
Medplus
03.2020 - 05.2020
BBA - Human Resources Management
St. Francis De Sales College