Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Naveen Bhardwaj

Ghaziabad

Summary

Dedicated Customer Service professional with strong communication, problem-solving, and multitasking abilities. Proven success in fast-paced environments, consistently achieving high customer satisfaction and on-time resolution of inquiries.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

2kGames
Noida
02.2022 - Current
  • Assistant customer service executive.

Customer Service Executive Assistant oversaw top-tier customer service operations for both gaming and collections, consistently providing outstanding service experiences. Achieved a perfect customer satisfaction score (5-star rating) by leveraging strategic problem-solving, empathy, and tailored solutions. Handled a high volume of daily interactions effectively, maintaining an average response time of under three minutes, while adhering to service quality standards. Showcased advanced skills in CRM platforms, ticketing systems, and performance analytics, facilitating data-driven decisions that enhanced workflow efficiency and boosted customer retention.

Education

Holy Angel's Public School
Kavi Nagar Ghaziabad UP
05-2018

Sarwaswati Siksha Niketan Inter College
Krishna Nagar Ghaziabad
06-2020

Bachelor of Arts -

Maharaja Agarsen Himalayan Gharwal University
Uttrakhand
06-2023

Skills

Customer service and support

  • Customer relationship management
  • Active listening and empathy
  • Problem-solving and conflict resolution
  • Call handling and assistance
  • Multitasking and time management
  • Quality assurance and service excellence
  • Customer satisfaction focus
  • Communication skills

Ticketing and chat support systems

  • Data entry and documentation skills
  • Basic troubleshooting abilities
  • Organizational skills and workplace efficiency
  • Team collaboration skills

Adaptability and quick learning

  • Process improvement strategies
  • Goal-oriented performance mindset
  • Attention to detail focus
  • Stress management techniques
  • Multilingual communication abilities

Tools

  • Zendesk , Jira

Accomplishments

Top Performer Award 2023 - Highest Productivity.

Timeline

Customer Service Representative

2kGames
02.2022 - Current

Holy Angel's Public School

Sarwaswati Siksha Niketan Inter College

Bachelor of Arts -

Maharaja Agarsen Himalayan Gharwal University
Naveen Bhardwaj