Naveen Chandra
Bengaluru
Summary
Bringing over 14years of extensive global team management experience and a diverse certification background, with notable achievements in process optimization and cost-saving initiatives. Proficient in stakeholder engagement, Power BI, and various accounts receivables functions. Demonstrated expertise in strategic planning, leadership, and operational optimization, making me an ideal candidate for a Strategic Transition Manager role. Skills encompass process enhancement, budget management, and effective team leadership in facilitating strategic transitions
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Manger
Capgemini Technology Services
02.2021 - Current
- Managed Order to Cash operations, overseeing cash application and billing processes for a team of 28 full-time employees (FTEs), ensuring timely and accurate processing of financial transactions.
- Analyzed and maintained all Client Service Level Agreements (SLAs), implementing improvement plans as needed to enhance service delivery and meet client expectations effectively.
- Conducted performance reviews of direct reports and their associates, providing constructive feedback, and mentoring them to enhance business delivery and professional growth.
- Provided leadership and guidance to direct reports, ensuring consistent administration of company policies and standards, and implementing corrective actions to optimize operational performance.
- Facilitated collaboration with process stakeholders to drive value through people, process, data, and technology systems improvement initiatives, tracking development progress and identifying optimization opportunities.
- Cultivated robust business relationships with key partners and stakeholders, fostering collaboration and alignment of objectives.
- Designed Governance, Risk, and Oversight (GRO) framework for business operational risk teams, identifying operational risks and implementing key controls to manage and mitigate risks effectively.
- Defined Key Risk Indicator (KRI) standards and implemented methodology across O2C to identify operational risks and propose preventive and corrective measures.
- Conducted analyses of internal procedures, recommended improvements, identified potential risks, and conducted ad hoc reviews to enhance process efficiency and effectiveness.
- Established management processes, including staff meetings, team meetings, internal business reviews, and operational reviews, fostering communication and collaboration within the team.
- Supported integration of change management activities into project management plans and activities, ensuring smooth transitions and effective change adoption.
Team Leader
Accenture
08.2019 - 05.2020
- Provide clear direction, guidance, and support to a team of 8 accounts receivable specialists in a remote work environment.
- Conduct regular team meetings to discuss goals, address challenges, and foster a collaborative work culture.
- Implement performance metrics and KPIs to evaluate individual and team performance, providing constructive feedback and recognition as necessary.
- Oversee the entire B2B collections process for EMEA-based clients, ensuring adherence to company policies and regulatory requirements.
- Review aging reports regularly to identify delinquent accounts and take appropriate actions for collections.
- Develop and implement strategies to reduce Days Sales Outstanding (DSO) through efficient invoicing, credit management, and collection practices.
- Compile and analyze financial data to prepare journal entries and reconcile general ledger accounts related to accounts receivable.
- Generate monthly reports and dashboards to provide insights into cash flow, DSO, aging trends, and collection performance.
- Analyze trends in customer payment behavior and identify opportunities to optimize collection processes.
- Monitor and manage the collections portfolio, ensuring accurate and up-to-date records of outstanding debts.
- Prepare regular reports on collection activities, delinquency rates, recovery performance, and other key metrics.
Team Leader
DXC Technology
12.2017 - 05.2019
- Orchestrated and led a team of cash application specialists responsible for the LATAM region, ensuring accurate and timely processing of cash receipts and allocations.
- Drove teams to consistently meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), fostering a culture of excellence and accountability.
- Monitored day-to-day processing activities, overseeing the allocation of cash received to appropriate clients and invoices, optimizing cash flow management and financial accuracy.
- Managed all aspects of cash posting, including lockbox, Electronic Check Deposits (ECDs), ACH wires, credit card payments, and business-to-business transactions, ensuring adherence to established procedures and controls.
- Assisted in generating reports for the collection team, providing insights on overcharges, charge-backs, and write-offs, enabling proactive resolution of billing discrepancies and improving revenue recovery.
- Performed Full-Time Equivalent (FTE) billing reports based on the documents processed by the team, liaising with management to facilitate accurate billing and financial reporting.
Quality Assurance Analyst
Capgemini
07.2014 - 12.2015
- Ensured Quality Management System (QMS) documentation, updating, and implementation across the Order to Cash process, enhancing operational efficiency and compliance with regulatory standards.
- Led end-to-end audit planning, execution, and reporting for internal and external audits across all EMEA and US locations, ensuring adherence to audit protocols and regulatory requirements.
- Identified and documented non-conformities and improvement opportunities, facilitating continuous improvement efforts and enhancing organizational effectiveness.
- Prepared audit reports and reviewed findings with stakeholders, fostering transparency and accountability in audit processes.
- Monitored and maintained corrective actions, ensuring timely fulfillment of gaps and driving continuous improvement initiatives to mitigate risks.
- Analyzed audit results, recommended process improvements, and best practices, contributing to enhanced operational performance and risk mitigation strategies.
- Liaised with External Certification bodies, internal audit teams, and top management to communicate audit status and alignment with organizational goals and objectives.
- Defined and monitored business indicators (lagging and leading indicators), creating an Early Warning system to identify and mitigate potential risks proactively.
- Conducted risk and controls assessments/FMEA, proposing a robust controls framework to mitigate operational risks and enhance control effectiveness.
- Created dashboards, reports, and performed ad-hoc analysis to track key performance metrics and implement action plans, driving ongoing service assurance initiatives and continuous process improvement programs.
- Accountable for ensuring overall data accuracy, timeliness, and quality of the work product, maintaining high standards of deliverables and regulatory compliance.
Senior Associate
Accenture
07.2010 - 12.2015
- Took ownership of the billing process, actively participating in process improvement projects and discussions, leading to increase in billing accuracy and efficiency.
- Managed the end-to-end billing process, ensuring the issuance of accurate customer invoices and validation of pricing and taxes, resulting in improved revenue recognition and customer satisfaction.
- Proactively monitored and tracked all sales orders and goods/service receipts across EMEA countries, issuing timely and accurate customer invoices, reducing billing cycle time.
- Monitored and issued credit notes for returns, RMAs, and vendor rebates, facilitating efficient resolution of billing discrepancies and improving financial transparency.
- Managed manual adjustments by creating debit notes for manual adjustments, ensuring accurate financial records and compliance with regulatory requirements.
- Conducted in-depth analysis and resolution of customer discrepancies with SO/PO teams, including root cause analysis and determination, enhancing billing accuracy and customer relationships.
- Collaborated closely with the order team to process outstanding orders and clear backlogs, improving order fulfillment and reducing operational bottlenecks.
- Assisted in testing the accuracy of system modifications designed to accommodate billing solutions, ensuring seamless integration and functionality of billing systems.
- Recommended and implemented billing solutions using current technology to maximize efficiency and accuracy of existing systems and processes, resulting in streamlined operations and reduced errors.
- Analyzed and interpreted contracts to determine proper invoicing requirements and formats, ensuring compliance with contractual obligations and regulatory standards.
- Generated custom Excel-based invoice templates and system-generated invoices on a daily basis for various engineering and construction contracts, meeting diverse client invoicing requirements and deadlines.
- Managed assigned client-based invoicing logs for prioritization and workload management, ensuring timely and accurate invoicing for all clients.
Revenue Analyst
ACS Xerox
10.2008 - 05.2010
- Conducted Revenue Assurance (RA) controls utilizing advanced revenue assurance tools, effectively identifying and mitigating revenue leakages, resulting in decrease in revenue loss.
- Analyzed diverse datasets to generate comprehensive reports, conducting root cause analysis of identified issues, assessing their magnitude, and proposing actionable solutions, enhancing operational efficiency and revenue integrity.
- Proactively monitored fraud alarms, swiftly identifying and addressing fraudulent activities, leading to reduction in fraudulent claim.
- Developed and implemented rules within the fraud management system to trigger alarms for potential fraudulent activities, enhancing fraud detection capabilities and minimizing financial risks.
- Identified potential fraud risks through thorough analysis and recommended appropriate controls, fortifying the organization's defenses against fraudulent activities.
- Validated claim requests for payment, ensuring accuracy and compliance with established protocols, thereby reducing financial discrepancies and improving payment processing efficiency.
- Conducted dispute reconciliation arising from carrier billing settlements, providing timely resolutions and recommendations, resulting in improved vendor relationships and minimized financial losses.
- Executed proactive payment analysis, identifying and mitigating payment frauds to prevent chargeback losses, resulting in decrease in financial liabilities.
Education
Commerce
Bangalore University
Bengaluru, IndiaSkills
- Global team management
- Process enhancement
- Stakeholder engagement
- Budget management
- Strategic planning
- Leadership
- Operational optimization
- Power BI proficiency
- Accounts receivables expertise
Accomplishments
- Successfully implemented a macro reducing the cash application team's workload by two positions, leading to a cost-saving of 2000 EUR.
- Led cross-functional teams to identify and address bottlenecks in the order to cash cycle, resulting in streamlined processes and improved customer satisfaction.
- Developed and implemented training programs to enhance the skills and capabilities of order to cash team members, resulting in improved performance and productivity.
Certification
- CPM - Certified Professional Manager
Languages
English
Spanish
Timeline
Team Manger
Capgemini Technology Services
02.2021 - Current
Team Leader
Accenture
08.2019 - 05.2020
Team Leader
DXC Technology
12.2017 - 05.2019
Quality Assurance Analyst
Capgemini
07.2014 - 12.2015
Senior Associate
Accenture
07.2010 - 12.2015
Revenue Analyst
ACS Xerox
10.2008 - 05.2010
Commerce
Bangalore University
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