Naveen Chandra Satyawali
New Delhi
Overview
5
5
years of professional experience
Work History
Workforce Analyst
Teleperformance India Global Services Pvt Ltd.
Grugram
11.2023 - Current
- Created detailed documentation regarding all aspects of workforce Scheduling activities.
- Conducted regular reviews of staff workloads in order to maximize efficiency levels.
- Implemented changes to workforce strategies based on changing business needs.
- Collaborated with department managers on recruitment efforts for personnel shortages.
- Interpreted and explained human resources policies, procedures or regulations.
- Handled all schedule-related requests, including PTO, shift swaps and overtime.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Identified opportunities for cost savings through process improvements in workforce management practices.
- Participated in meetings with department heads to discuss staff scheduling needs.
Workforce Real Time Analyst
CONCENTRIX DAKSH SERVICES PVT LTD.
07.2021 - 09.2023
- Attendance Update: shift wise attendance update and publishing the same with audience
- Break Management: to check the feasibility of breaks in real time
- Queue Management: see the queue on real time to provide the break and change the skill if required
- Coordination with different departments, including Training, IT, etc
- Providing real-time information/ reports
- Alarming about the situation on the floor
- Daily Real time monitoring of all Queue for all sites
- Update and publish reports related to attendance and Queues highlight to ops in case any anomalies
- Schedule upload on IEX.
- Forcast upload on IEX.
Sr. Representative
CONCENTRIX DAKSH SERVICES PVT LTD.
11.2019 - 07.2021
- Resolve escalated service issues for clients and advisors
- Follow up on claims which was escalated by Client
- Follow up on the denial claim, which was denied for reasons such as authorization not found, member termination, etc.
Education
Bachelor of Computer Applications -
Amrapali Institute
Haldwani, Nainital01.2019
Skills
- Workforce scheduling
- Real-time monitoring
- Advanced Excel
- MS Word
- Basic knowledge of SQL Server
- Extract Report from Power BI
- Basic Knowledge of Macros
- PowerPoint
- Nice IEX
- Basic knowledge of scripting language
Languages
English
Accomplishments
- Qualified NTS Examination
- Advance office automation
Timeline
Workforce Analyst
Teleperformance India Global Services Pvt Ltd.
11.2023 - Current
Workforce Real Time Analyst
CONCENTRIX DAKSH SERVICES PVT LTD.
07.2021 - 09.2023
Sr. Representative
CONCENTRIX DAKSH SERVICES PVT LTD.
11.2019 - 07.2021
Bachelor of Computer Applications -
Amrapali Institute