Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
Naveen Chandra Satyawali

Naveen Chandra Satyawali

New Delhi

Overview

5
5
years of professional experience

Work History

Workforce Analyst

Teleperformance India Global Services Pvt Ltd.
Grugram
11.2023 - Current
  • Created detailed documentation regarding all aspects of workforce Scheduling activities.
  • Conducted regular reviews of staff workloads in order to maximize efficiency levels.
  • Implemented changes to workforce strategies based on changing business needs.
  • Collaborated with department managers on recruitment efforts for personnel shortages.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Handled all schedule-related requests, including PTO, shift swaps and overtime.
  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
  • Identified opportunities for cost savings through process improvements in workforce management practices.
  • Participated in meetings with department heads to discuss staff scheduling needs.

Workforce Real Time Analyst

CONCENTRIX DAKSH SERVICES PVT LTD.
07.2021 - 09.2023
  • Attendance Update: shift wise attendance update and publishing the same with audience
  • Break Management: to check the feasibility of breaks in real time
  • Queue Management: see the queue on real time to provide the break and change the skill if required
  • Coordination with different departments, including Training, IT, etc
  • Providing real-time information/ reports
  • Alarming about the situation on the floor
  • Daily Real time monitoring of all Queue for all sites
  • Update and publish reports related to attendance and Queues highlight to ops in case any anomalies
  • Schedule upload on IEX.
  • Forcast upload on IEX.

Sr. Representative

CONCENTRIX DAKSH SERVICES PVT LTD.
11.2019 - 07.2021
  • Resolve escalated service issues for clients and advisors
  • Follow up on claims which was escalated by Client
  • Follow up on the denial claim, which was denied for reasons such as authorization not found, member termination, etc.

Education

Bachelor of Computer Applications -

Amrapali Institute
Haldwani, Nainital
01.2019

Skills

  • Workforce scheduling
  • Real-time monitoring
  • Advanced Excel
  • MS Word
  • Basic knowledge of SQL Server
  • Extract Report from Power BI
  • Basic Knowledge of Macros
  • PowerPoint
  • Nice IEX
  • Basic knowledge of scripting language

Languages

English

Accomplishments

  • Qualified NTS Examination
  • Advance office automation

Timeline

Workforce Analyst

Teleperformance India Global Services Pvt Ltd.
11.2023 - Current

Workforce Real Time Analyst

CONCENTRIX DAKSH SERVICES PVT LTD.
07.2021 - 09.2023

Sr. Representative

CONCENTRIX DAKSH SERVICES PVT LTD.
11.2019 - 07.2021

Bachelor of Computer Applications -

Amrapali Institute

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Naveen Chandra Satyawali