Summary
Overview
Work History
Education
Skills
Accomplishments
DECLARATION
Work Availability
Quote
Timeline
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NAVEEN  DAMERA

NAVEEN DAMERA

PROCESS DEVELOPER
HYDERABAD

Summary

Responsible candidate eager to leverage knowledge of accounting principles and financial regulations. Skilled in Microsoft Excel with keen eye for accuracy. Proficient in data entry, invoice processing and reconciling accounts.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
10
10
years of post-secondary education

Work History

Invoice Processor

GENPACT
Hyderabad
07.2021 - Current
  • Managing invoicing and payment processing operations.
  • Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
  • Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
  • Prioritizing high value discount vendors
  • Reviewed invoices for accuracy and completeness prior to issuing payments.
  • Processed invoices and payments in line with company policies and procedures.
  • Administered all payments and maintained organized financial records and receipts
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Utilized various software programs to process customer payments. ( JBA, SAP & AKRITIV).

Technical Support Engineer

GENPACT
Hyderabad
04.2018 - 06.2021
  • Worked as a Dedicated Hosting Support executive for resolving the raised tickets.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Met with team personnel to share details of discovered issues and recurrent custom complaints.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Also worked for sales department (International & Domestic) on email and voice support


Technical Support Representative

CONCENTRIX
HYDERABAD
03.2017 - 03.2018
  • Managed high levels of call flow and responded to Emails & Calls for priority customers on technical support needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Monitored systems in operation and quickly troubleshot errors.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Documented support interactions for future reference.

Education

B-TECH - Aeronautical Engineering

JYOTHISMATHY COLLEGE OF ENGINEERING
HYDERABAD
08.2010 - 12.2014

INTERMEDIATE - STATE SYLLABUS

DEEKSHA JUNIOR COLLEGE
NIRMAL
06.2008 - 05.2010

MATRICULATION - STATE SYLLABUS

APSWRS & JC
ASIFABAD
06.2004 - 04.2008

Skills

    Invoicing process

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Accomplishments

  • Collaborated with team of 6 members in the development of Diverts Project.
  • Re-organized something to make it work better.
  • Identified a problem and solved it.
  • Come up with a new idea that improved things.
  • Developed or implemented new procedures or systems.
  • Worked on special projects.
  • Received awards.
  • Been complimented by your supervisor or co-workers.

DECLARATION

 

I hereby declare that all the above information is correct and accurate. I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Rule No. 1: Never lose money. Rule No. 2: Never forget rule No.1
Warren Buffett

Timeline

Invoice Processor

GENPACT
07.2021 - Current

Technical Support Engineer

GENPACT
04.2018 - 06.2021

Technical Support Representative

CONCENTRIX
03.2017 - 03.2018

B-TECH - Aeronautical Engineering

JYOTHISMATHY COLLEGE OF ENGINEERING
08.2010 - 12.2014

INTERMEDIATE - STATE SYLLABUS

DEEKSHA JUNIOR COLLEGE
06.2008 - 05.2010

MATRICULATION - STATE SYLLABUS

APSWRS & JC
06.2004 - 04.2008
NAVEEN DAMERAPROCESS DEVELOPER