Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
AdministrativeAssistant
NAVEEN DHOUNDIYAL

NAVEEN DHOUNDIYAL

NEW DELHI

Summary

Accomplished and versatile transformation leader with over 23 years of cross-industry experience delivering complex, enterprise-wide change programs that advance organizational agility and operational excellence. Renowned for consulting acumen and success in leading Finance, Operations, and Global Business Services (GBS) organizations through transformative growth, process redesign, and strategic transitions. As a certified Project Management Professional (PMP), Six Sigma Green Belt, and MBA in Finance, I bring a methodical yet innovative approach to solution design, business process optimization, and digital operating model deployment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Global Program Lead – Global Business Solutions, Solutions Development

Novartis
Hyderabad
06.2021 - Current
  • Driving transformation in global operating models, service blueprinting, and building integrated solutions for commercial and cross-functional business teams across Innovative Medicines.
  • Key Responsibilities & Contributions:
  • Lead the service portfolio for Insights Commercial Solutions (ICS), building new global services, managing transitions, and redefining operating models, service catalog, and pricing structures.
  • Orchestrating multiple service transitions for the US Product Management team aligned with a new strategic shift to in-source Integrated Marketing Operations (IMO) functions previously handled externally.
  • Design and deploy business solutions across global practices leveraging advanced analytics, industry benchmarks, and cutting-edge tools to optimize service delivery and scalability.
  • Conduct strategic assessments and feasibility studies, prioritizing opportunities, defining location strategy, pricing models, and phased execution plans using gate methodology.
  • Partner with service groups to conduct strategic business reviews, define enterprise-wide goals, assess addressable spend, refresh service catalog, and align with evolving business priorities.
  • Manage and influence senior stakeholders globally across governance councils, solution leads, and cross-functional business teams.
  • Drive end-to-end program delivery:
  • Design: Process scoping, operating model design, effort estimation, and solution blueprinting.
  • Implement: Talent onboarding, risk & compliance assessments, and operational readiness.
  • Monitor: Governance execution, SLA management, KPI tracking, and performance reviews.
  • Ensure on-time, on-budget delivery of major transformation projects while safeguarding service quality and compliance.
  • Major Achievements:
  • Led service capability reviews and blueprinting for ICS Value & Access (V&A) service group, enabling streamlined global service delivery for team of 240 plus associates.
  • Designed and implemented a scalable operating model for demand management, strengthening governance and resource planning for Global Business Solutions (GBS).
  • Successfully managed the transformation and closure of ICS programs, introducing structured service design and change control frameworks for multiple service groups.
  • Established Deployment Services capability within the Data & Products Capability Group, unlocking new business value streams and service efficiencies for US commercial business.

Transformation Lead / Sr. Program Manager

Genpact India Ltd.
Gurugram
07.2007 - 06.2021
  • Led transformation & migration initiatives globally for major Consumer Goods Retail & Life Sciences & Healthcare (CGRLSH) clients & Genpact business partners
  • Job Responsibilities:
  • Program manage parallel projects and prioritizing execution as per business case priority, risk assessment and cost & benefit analysis etc.
  • Business process migrations to drive subcontracting to SSC as per defined and most preferred business model, that include business case development, process design, execution, project closure & compliance
  • Led business process transformation programs to drive best industry practices, standardization and phenomenal productivity growth & ensuring employee security for finance operations e.g. procure to pay, GL, T&E etc.
  • Managed large-scale transitions & transformation projects in finance and accounting, sourcing & procurement, and ensured adherence to defined transition methodology to make sure seamless migrations
  • Led operational reviews for various finance processes Payables, Receivables, T&E, GL etc., to identify inefficiencies and revenue leakages to provide outcome-based ‘Value-Share’ solutions & offerings to clients
  • Collaborating with senior business stakeholders to prioritize business goals & strategies, track benefit realization and ensure sign-off
  • Led cross-functional teams with business, Technological, Service Lines, HR and financial components
  • Design and Implementation of various AI enabled digital tools & operational improvements that enhanced business predictive analytics, superior reporting, robust process controls and drove efficiency globally
  • Engaged in robust change management with effective communication & change impact assessment to plan strategy & communication for changes in process, systems, organization structure, job roles etc. for impacted groups
  • Robust project governance, reporting and data management for active projects; agreement on risk mitigation with core project team & project sponsors followed by regularly reviews / status updates
  • Notable Achievements:
  • Awarded in the Transformation Services ‘All Hand Meet’ by senior leadership for consistent client appreciations
  • Graduated the admired Genpact programs, Integrated Program Management (IPM) and Value Share
  • Assignments / Growth Path
  • Aug’18 – Jun’21: Transformation Lead - CGRLSH
  • Jul’16 – Aug’18: Transition Leader / Senior Project Manager – HMS & CGRLSH
  • Nov’13 – Jul’16: Transition Manager – HMS & CGRLSH
  • Jan’10 – Nov’13: Operations Manager - UK, EU, Americas & APAC Operations for a major Pharmaceuticals
  • Jul’07 – Jan’10: Assistant Manager – Treasure Operations for leading multination Bank
  • Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
  • Championed continuous improvement initiatives within the organization, driving efficiency gains across all projects.
  • Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
  • Led process improvement initiatives by conducting thorough analyses of existing workflows, identifying bottlenecks and redundancies that hindered progress toward established targets.
  • Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
  • Spearheaded change management efforts during organizational transitions, minimizing disruption while maintaining focus on key objectives.
  • Mentored and led new employees to enhance transitions and transformation program production.
  • Led cross-functional teams to facilitate collaborative efforts, resulting in successful launch of key initiatives.

Team Leader - Virtual Branches Internal Services

ABN AMRO Central Enterprise (ACES), now RBS
Gurugram
06.2006 - 07.2007
  • Managing team of 11 agents performing the function of New Account Opening, Maintenance, Research and Online Banking for the customers of LaSalle Bank, Chicago and LaSalle Bank Midwest, Michigan.
  • Providing consistent quality output to the client by observing process discipline with focus on Key Performance Indicators.
  • Quality Circle: Identifying the bottlenecks and improvement area to implementing feasible solutions.
  • Notable Achievements:
  • Conducted comprehensive MS-Excel training for entire ACES Gurgaon center successfully
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Built and maintained strong client relationships, leading to repeat business and referrals.

Finance Analyst - Inter Company – Controllership (GR&A)

American Express India Pvt. Ltd., Delhi
Gurugram
05.2004 - 06.2006
  • Accounting JE from inter-company customers from American Express Offices in European and US Markets.
  • Leading conference calls with overseas customers to provide monthly updates & resolving process issues
  • Generation of Inter-company Difference (ICDIF) report and identifying the entries causing Out of Balance. Also, investigating reason for Out of Balance & suggesting the clearance.
  • Notable Achievements:
  • Received Tier II award from Technologies Finance, Phoenix for resolving issues related to technology cost
  • Certificate of Appreciation for Outstanding Efforts to enable a successful & smooth year-end 2005
  • Assisted with account reviews and preparation for account reviews.
  • Conducted variance analyses on a monthly basis to identify discrepancies between actuals and budgeted figures, allowing for timely corrective actions.

Processing Associate - Case Management (GEFA)

GE Capital International Service, Gurgaon
Gurugram
12.2001 - 05.2004
  • Processing life insurance applications for GE Financial Assurance, USA
  • Quality check of applications processed by team and training new associates
  • Notable Achievement:
  • Awarded ‘Team Extra Miler’ for participation in quality project to improve accuracy from 3.25 to 2.80 DPU

Education

MBA - Finance

Symbiosis
Pune, Maharashtra
04.2002

B.com (Pass) - Bachelor of Commerce

Sri Aurobindo College
Delhi University
08.2001

Skills

Certification

Certified Project Management Profession (PMP) from PMI (US)

Interests

Playing chess, cricket and badminton

Swimming and yoga

Gym and fitness

Timeline

Global Program Lead – Global Business Solutions, Solutions Development

Novartis
06.2021 - Current

Transformation Lead / Sr. Program Manager

Genpact India Ltd.
07.2007 - 06.2021

Team Leader - Virtual Branches Internal Services

ABN AMRO Central Enterprise (ACES), now RBS
06.2006 - 07.2007

Finance Analyst - Inter Company – Controllership (GR&A)

American Express India Pvt. Ltd., Delhi
05.2004 - 06.2006

Processing Associate - Case Management (GEFA)

GE Capital International Service, Gurgaon
12.2001 - 05.2004

MBA - Finance

Symbiosis

B.com (Pass) - Bachelor of Commerce

Sri Aurobindo College

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NAVEEN DHOUNDIYAL