Summary
Overview
Work History
Education
Skills
Internship
Personal Information
Languages
Disclaimer
Timeline
Generic

NAVEEN D'SOUZA

Bangalore

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

10
10
years of professional experience

Work History

Operations Manager (L4)

Amazon
03.2024 - Current
  • Led and managed a high-performing team in day-to-day operations, ensuring seamless logistics and supply chain processes
  • Implemented and executed efficient warehouse layouts and workflows, improving productivity and reducing errors
  • Collaborated with cross-functional teams to enhance transportation strategies, resulting in cost savings and improved delivery speed
  • Led initiatives for process automation and technology integration to streamline operations and improve overall efficiency
  • Played a key role in talent development and performance management, conducting training sessions and mentoring team members to achieve their full potential.

Channel Team Lead (CTL) (L4)

Amazon
05.2019 - 02.2024
  • As a Channel Team Lead at BLT1, a large station, I handled a volume of 25,000 and built a channel team for both IHS and DSP partners. Also handling a hybrid EDSP station.
  • Taking a fast decision on a contingency situation to get the best customer experiences.
  • Responsible for getting the best channel mix to achieve the lowest CPS.
  • Ensuring Customer Obsession, responsible for addressing customer quires and Quick resolution, responsible for The BEST customer experience
  • Remotely handling a team of 150+ frontline associates force by continuously motivating the team by working with them, rewarding, incentivizing to insist on High Standards and increasing the customer experiences
  • Ensuring the store's smooth operation by creating a happy work environment to control attrition.
  • Ensuring the team is well trained to ensure that they should grow to the next level.

Area Sales Manager (ASM) (Sales & Distribution)

BIC Cello India Pvt Ltd
09.2017 - 03.2019
  • To achieve the sales targets.
  • Handling Team of 4 TSE.
  • Visit the retailers on a regular basis, as per the beat plan, with TSE.
  • Ensure Availability of Maximum Products with Retailers.
  • Ensure stock availability with dealers.
  • Ensure orders from Dealers to SD.
  • Merchandising at Retail Store.
  • Ensuring supply of orders of retailers from Distributors.

Senior Sales Officer (Sr SO) (Sales & Distribution)

Eveready Industries
11.2015 - 09.2017
  • To achieve the sales targets.
  • Visited the Retailers regularly based on beat plan
  • Ensured availability of maximum products with retailers
  • Resolved customer complaints
  • Ensured sufficient stock availability with dealers
  • Ensure orders from Dealers to Company.
  • Responsible for merchandizing at a retail store.
  • Managed supply of retailers' orders through distributors
  • Monitored competitors and provided Company with regular updates.

Territory Sales In Charge. (Modern Trade- Off Role)

Britannia Industries Limited.
09.2014 - 10.2015
  • Delivered primary and secondary sales effectively
  • Handling (Metro, ABRL hyper, ABRL super Star Bazaar, Food world, Spencer and AW’s)
  • Increased productivity by implementing efficient work practices and following standardized operating procedures.
  • Increased number of new Sku's listing and successfully managed non-moving Sku's
  • Try to give fill rate and on-time supplying from depot to the account.
  • Managed promotion and merchandising responsibilities
  • Submitted weekly sales reports and monthly sales closing on time.
  • Ensure monthly activations at all chains.

Education

MBA in Marketing -

Alliance School of Management
01.2014

B.com -

Christ university
01.2012

Class 12 -

Krupanidhi PU College
01.2009

Class 10 -

New Christ Convent
01.2007

Skills

    Supply Chain Management

    Transportation Planning

    Warehouse Management

    Process Optimization

    Vendor Management

    Quality Assurance

Internship

  • SAB Miller India, Intern, Manage marketing operations and accountable for growth. Monitoring promotional events in North Karnataka. Promoting the new Brands launched by the company., To improve the promotional strategy., 06/04/2012 - 09/21/2012
  • Hindustan Coca-Cola Beverages Pvt. Ltd., Intern, Monitoring their activities and assisting them in meeting the assigned procurement. Ensuring ready availability of merchandise at all the required points. Convincing the store managers to buy the products., To improve the sales in the preferred outlets., 08/04/2014 - 09/15/2014

Personal Information

Date of Birth: 02/04/91

Languages

  • English
  • Hindi
  • Kannada
  • Tamil

Disclaimer

I hereby declare that above information is correct to the best of my knowledge and belief.

Timeline

Operations Manager (L4)

Amazon
03.2024 - Current

Channel Team Lead (CTL) (L4)

Amazon
05.2019 - 02.2024

Area Sales Manager (ASM) (Sales & Distribution)

BIC Cello India Pvt Ltd
09.2017 - 03.2019

Senior Sales Officer (Sr SO) (Sales & Distribution)

Eveready Industries
11.2015 - 09.2017

Territory Sales In Charge. (Modern Trade- Off Role)

Britannia Industries Limited.
09.2014 - 10.2015

MBA in Marketing -

Alliance School of Management

B.com -

Christ university

Class 12 -

Krupanidhi PU College

Class 10 -

New Christ Convent

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