Naveen G C
“System Administrator | IT Support & Network Security | System Uptime & Automation Specialist”
Bengaluru,KA
Summary
“System Administrator with 4+ years of experience in minimizing system downtime and improving reliability at ITC Infotech.
Reduced downtime by X% through proactive monitoring and automated scripts. Strong expertise in system patching, troubleshooting, and team coordination. Passionate about IT security, performance optimization, and scalable infrastructure solutions.”
Overview
6
6
years of professional experience
2
2
Certificates
1
1
Language
2
2
years of post-secondary education
Work History
Associate IT Consultant
ITC Infotech
Bengaluru, Karnataka
05.2021 - Current
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Provided technical support to end-users, promptly resolving issues and ensuring minimal disruption to operations.
Desktop Support Engineer
Rooman Technologies
Bengaluru, Karnataka
05.2019 - 12.2020
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
Education
MBA - Information Technology
Sikkim Manipal University
Manipal, India 08.2015 - 10.2017
Skills
System monitoring
Remote Access
Desktop troubleshooting
Server maintenance
Hardware and software installation
Network Administration
Windows administration
Certification
ITIL V4
Timeline
Associate IT Consultant
ITC Infotech
05.2021 - Current
Desktop Support Engineer
Rooman Technologies
05.2019 - 12.2020
MBA - Information Technology
Sikkim Manipal University
08.2015 - 10.2017