NAVEEN J
Summary
Professional with 6 years of experience in client support and application troubleshooting in the healthcare and CRM sectors. Proficient in resolving technical issues, managing stored procedures, and building SQL queries. Demonstrated success in cross-functional collaboration and maintaining high client satisfaction in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Product Support Consultant
NextGen Healthcare
08.2021 - Current
- Troubleshoot technical and application-level problems to ensure optimal client satisfaction and system performance.
- Provide frontline support for EHR-related issues, including templates, document workflows, and user queries.
- Utilize SQL to analyze stored procedures, build queries, and collect and review SQL Profiler traces.
- Timely resolution and documentation of support tickets, while ensuring clients remain updated on status.
- Technical Documentation and Knowledge Base Creation.
Support Analyst
Talisma Corporation
08.2020 - 08.2021
System Engineer
Talisma Corporation Pvt Ltd
06.2019 - 08.2020
- Delivered CRM support and implementation for Talisma modules, including Email, Chat, and Campaign, in client-server settings.
- Resolved application-level issues, minimizing downtime and enhancing user experience.
- Monitored production environments to prevent disruptions in business operations.
- Revised and optimized stored procedures and queries to meet performance needs.
- Contributed to the continuous improvement of CRM implementations aligned with business objectives.
Education
Master of Computer Applications -
Acharya Institute of Technology
Bengaluru07-2018
Skills
- Electronic Health Record Support
- CRM support and implementation
- Template and document configuration
- Application and database troubleshooting
- SQL query development
- Stored procedure analysis
- Client communication and training
- Workflow optimization
- Ticket management and documentation
- Cross-functional Collaboration
Career Highlights
- Consistently received positive feedback and formal appreciation from managers at both NextGen Healthcare and Talisma for delivering prompt and effective issue resolution
- Earned client recognition for high-quality support, professionalism, and clear communication across multiple critical support cases
- Frequently praised for being dependable, detail-oriented, and solution-focused
Technical Skills
- Languages: SQL, T-SQL
- Tools: SQL Server Management Studio, SQL Profiler, Microsoft Office, Windows Server, and IIS
- Applications and platforms: Nextgen EHR, Talisma CRM, Salesforce
Personal Details
Date of birth: 01 Mar 1995
Address: #09, TP Kailasam Road, Doddabidrukallu, Nagsandra Post, Bangalore-560073
Languages known: English, Hindi, and Kannada
Timeline
Product Support Consultant
NextGen Healthcare
08.2021 - Current
Support Analyst
Talisma Corporation
08.2020 - 08.2021
System Engineer
Talisma Corporation Pvt Ltd
06.2019 - 08.2020
Master of Computer Applications -
Acharya Institute of Technology
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