Naveen Jukanti
City Head
Hyderabad,Telangana
Summary
Experienced Manager with a demonstrated history of working in the hospitality industry. Skilled in Operations Management, Hospitality Industry, Event Management, Team Building, and Management. Strong business development professional with a Bachelor's degree focused in Hotel, Motel, and Restaurant Management from regency.
Overview
15
15
years of professional experience
3
3
Certificates
3
3
Languages
Work History
Manager Business Development
OYO Hotels & Homes
Hyderabad, Telangana
11.2019 - Current
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Developed new business by networking with prospects and valuable customers.
- Negotiated, prepared and signed contracts with clients.
- Created reports and presentations detailing business development activities.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Worked with existing customers to increase purchases of products and services.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Devised SWOT analysis to create and execute business plan supporting achievement of established targets.
Area Manager Quality and Training
Fab Hotels
Hyderabad, Telangana
10.2017 - 11.2021
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Evaluated quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Transformed underperforming teams into productive, profitable teams.
- Maximized resource utilization and achieved hub targets by managing day-to-day usage of department resources.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Dedicated to expanding client bases by building lasting relationships.
- Resolved conflicts promptly to promote positive environment for customers.
Assistant Housekeeping Manager (Pre-opening)
Atmantan Wellness Resort, Wellness Destination
Pune, Maharashtra
09.2015 - 08.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers, handled concerns quickly and handled major issues.
- Participated in team-building activities to enhance working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Received and processed stock into inventory management system.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Led projects and analyzed data to identify opportunities for improvement.
Sr.Executive (Pre-opening)
Intercontinental Chennai Mahabalipuram Resort
Chennai, Tamil Nadu
06.2014 - 09.2015
- Resolved problems, improved operations and provided exceptional service.
- Ensure compliance with all housekeeping polices standards and procedures.
- Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas.
- Managing Departmental Costs Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
- Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
- Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
- Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Managed department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.
Pre-opening, Housekeeping Supervisor
Trident Hotel
Hyderabad, Telangana
03.2013 - 05.2014
- Served as In-charge of overseeing preparation of snag and taking handover of complete rooms and public areas
- Completed schedules, shift reports and other business documentation.
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Created and implemented training programs to enhance employee performance.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Maintained controls over expenses and inventory for optimal budget tracking.
Pre-opening Team Leader
Park Hyatt Hyderabad
Hyderabad, Telangana
02.2012 - 03.2013
- Supervise the day to day cleaning of hotel public areas
- Coordinating with all colleagues for the common goals of the department, Preparing snag lists, resnag lists and desnag lists
- Making BOQ as per organization brand standards
- Assist to setup the housekeeping office
- Setup the stores & maintaining with bin card (Minibar , Guest supplies and chemicals)
- Setup the rooms and public areas
- To prove assistance, support and trainings to all the levels of Housekeeping team taking corrective measures should the standard of work deviate from the hotel standards
- Preparing Duty Roster as per Fore cost
- Updating all ADMIN Files ( Lost & found, Minibar and Guest Profiles
- Checking the cleaning standards of assigned areas as per company standards
- Preparation of Inventories to control department budgets
- Preparing Daily Task of Housekeepers.
Pre-Opening -Sr.Supervisor
Hotel Marigold
Hyderabad, Telangana
02.2011 - 02.2012
- Consistently offer professional, friendly and engaging service
- Monitored the day-to-day activities of all Housekeeping Staff, ensured the service standards regarding cleanliness, amenities and maintenance in rooms and public areas adhered, managed the inventory of supplies, linen and equipment and maintained their records
- Preparing personal development plan for all Supervisors and ensuring execution of the same Following up the guest lost & found item from the room with the guest and send them to the guest accordingly
- Maintained the aesthetic standards of the hotel encompassing flower arrangements, garden and interiors
- Imparting appropriate training on guest relations, service excellence support services and teamwork.
Team Member
Rishikesh
Rishikesh, Uttarakhand
03.2009 - 02.2011
- Handling guest complaints; ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.
- Responsible for handling master keys to ensure safety and security of guest and hotel properties
- Responsible for handling housekeeping desk efficiently by coordinating with other departments
- Responsible for in performing other duties such as store requisition, missing and breakage report
- Responsible in for coordinating and presenting Departmental communication cascade
Education
Bachelors - Hotel Management & Catering Technology
Regency College of Hotel Management & Catering Technology
Higher Secondary - undefined
Vagdevi Junior College
Secondary - undefined
Triplaar School Of Learning,Model Sainik School
Skills
Pre-Opening
Certification
Bartending course from IBOM.
Hobbies
- Volunteering.
- Photography.
Timeline
Manager Business Development
OYO Hotels & Homes
11.2019 - Current
Area Manager Quality and Training
Fab Hotels
10.2017 - 11.2021
Assistant Housekeeping Manager (Pre-opening)
Atmantan Wellness Resort, Wellness Destination
09.2015 - 08.2017
Sr.Executive (Pre-opening)
Intercontinental Chennai Mahabalipuram Resort
06.2014 - 09.2015
Pre-opening, Housekeeping Supervisor
Trident Hotel
03.2013 - 05.2014
Pre-opening Team Leader
Park Hyatt Hyderabad
02.2012 - 03.2013
Pre-Opening -Sr.Supervisor
Hotel Marigold
02.2011 - 02.2012
Team Member
Rishikesh
03.2009 - 02.2011
Bachelors - Hotel Management & Catering Technology
Regency College of Hotel Management & Catering Technology
Higher Secondary - undefined
Vagdevi Junior College
Secondary - undefined
Triplaar School Of Learning,Model Sainik School
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