NAVEEN KANDLAPALLI
Anantapur
Summary
Service desk professional with 2+ years of experience providing technical support and excellent customer service. Skilled in troubleshooting, problem-solving, incident management, IT service management and communication. Dedicated to delivering high quality solutions and ensuring customer satisfaction.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
SERVICE DESK AGENT L1
Softtek
Banglore
11.2023 - Current
- Provide technical support to clients via email, phone, and chat, resolving basic technical issues and escalating complex problems to higher level teams.
- Assist with account management (unlock/reset password) in RDP, Microsoft etc.
- Create and manage service request and incident tickets using ticketing tool, ensuing timely and efficient issue resolution.
- Document customer interactions and issue resolutions in the ticket.
- Collaborate with internal teams to resolve technical issues and improve service delivery.
- Provided first-level technical support to users, resolving issues efficiently and enhancing overall user productivity.
Education
Diploma in Foreign Language - Spanish
Sri Krishnadevaraya University
Anantapur 08.2022 - 08.2022
Bachelor of Science - Statistics
Sri Krishnadevaraya University
Anantapur 08.2018 - 04.2021
Skills
- Good communication
- Adaptability
- Team-working
- Incident management
- Service request management
- Customer service
- IT troubleshooting
- Ticketing System
- ITSM
- MS Office (Word, Excel, PowerPoint, Outlook)
Certification
- B1 certification from Cervantes institute.
Languages
- English (Professional)
- Spanish (B1)
- Telugu (Native)
Timeline
SERVICE DESK AGENT L1
Softtek
11.2023 - Current
Diploma in Foreign Language - Spanish
Sri Krishnadevaraya University
08.2022 - 08.2022
Bachelor of Science - Statistics
Sri Krishnadevaraya University
08.2018 - 04.2021