Naveen Kandula
Hyderabad
Summary
Professional with solid experience in providing technical support and resolving IT issues. Adept at troubleshooting, network management, and software installation. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability in dynamic environments. Skilled in customer service, communication, and problem-solving, bringing both technical expertise and proactive approach to every challenge.
Overview
1
1
year of professional experience
Work History
Help Desk Support Specialist
Bank Of Baroda
08.2023 - 10.2024
- Delivered first-level technical support to bank employees, successfully resolving an average of 30 support tickets per day to maintain smooth operations
- Spearheaded the implementation of a new knowledge base system, resulting in a 20% reduction in average resolution time.
- Collaborated with cross-functional teams to identify and resolve recurring technical issues, contributing to a 15% decrease in overall support ticket volume.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Coordinated closely with other departments for cross-functional issue resolution when necessary.
Education
Bachelor of Science - Mechanical Engineering
VIGNAN INSTITUTE OF COLLEGE TECHNOLOGY & SCIENCES
Hyderabad, IndiaSkills
- Network connectivity
- Remote support
- Software installation
- Security protocols
- MS Office
- Selinium
- Advanced Excel
- Deep dive Analysis
- Bug reporting
- Pivot tables, Charts
- Data Manipulation and Visualization
- Proficiency in Quip, SharePoint and Documentation
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Hobbies
Sports: Competed in the District-level Volleyball Championship.
Accomplishments
- EXCEEDS HIGH BAR – Performance rating for calendar year 2024
- Received many more internal awards in the team for maintain high standards
DECLARATION
I, Naveen Kandula, hereby declare that the information provided above is true, accurate, and complete to the best of my knowledge. I acknowledge that I bear full responsibility for the correctness and authenticity of the particulars mentioned herein.
Timeline
Help Desk Support Specialist
Bank Of Baroda
08.2023 - 10.2024
Bachelor of Science - Mechanical Engineering
VIGNAN INSTITUTE OF COLLEGE TECHNOLOGY & SCIENCES
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