Summary
Overview
Work History
Education
Skills
Languages
Applicant
References
Timeline
Generic

Naveen Kasukurthi

Hyderabad

Summary

Resourceful Customer Service Supervisor known for productive and efficient task completion. Specialize in conflict resolution, customer relationship management, and operational improvement. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

CAP RESOLUTION SPECIALIST

Amazon
Hyderabad
09.2023 - Current
  • Reviewed and processed case files for accuracy and completeness.
  • Investigated alternative solutions for difficult cases while maintaining confidentiality.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Utilized internal systems to track and manage customer service requests efficiently.
  • Analyzed customer feedback to identify trends and improve service processes.
  • Educated customers on product features and services to enhance satisfaction.
  • Documented resolutions in CRM systems for future reference and knowledge sharing.
  • Supported team members by sharing best practices for handling customer concerns.
  • Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.
  • Interacted with internal departments such as sales, billing, collections, technical support. to ensure complete resolution of customer issues.
  • Provided training sessions for new hires on how to effectively resolve customer complaints.

IT SUPPORT EXECUTIVE

Varsity management
Hyderabd
04.2023 - 09.2023
  • Implemented changes based on feedback received from users regarding product features or usability.
  • Assisted users with installation, setup, customization and troubleshooting of hardware and software products.
  • Analyzed user feedback data to identify trends in product performance or usage patterns.
  • Developed and maintained friendly relationships by providing timely responses to inquiries and requests for assistance.

Education

B.Tech - Bachelor of Technology

ANDHRA LOYOLA INSTITUTE OF ENGINEERING AND TECHNOL
ANDHRA PRADESH
05-2022

Skills

Network troubleshooting and software installation

  • Policy enforcement
  • Customer service expertise
  • User training and technical support
  • Data analysis and quality assurance
  • Customer service and case management
  • Problem solving

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1

Applicant

Kasukurthi Naveen

Phone: 9550205876

Current address: 12-8-50/2, Kaithalapur, Opp Sri Lakshmi Nilayam

500018

References

References available upon request.

Timeline

CAP RESOLUTION SPECIALIST

Amazon
09.2023 - Current

IT SUPPORT EXECUTIVE

Varsity management
04.2023 - 09.2023

B.Tech - Bachelor of Technology

ANDHRA LOYOLA INSTITUTE OF ENGINEERING AND TECHNOL

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