NAVEEN KHATRI
Kasarvadavali
Summary
Dynamic and analytical Banking Business Analyst with 9 years of proven experience in process engineering and project management. Skilled in collaborating with cross-functional teams to deliver innovative solutions that streamline operations and enhance customer experiences. Dedicated to leveraging extensive expertise in mortgage, banking, compliance and risk management to drive organizational success while ensuring adherence to industry standards.
Overview
12
12
years of professional experience
Work History
Subject Matter Expert (Process Engineering and Projects)
XL DYNAMICS INDIA PVT LTD
Mumbai
2023.10 - Current
- Analyzing and understanding requirements for new loan products, applications, and websites.
- Creating business documents, including BRD, FRD, test cases, and action plans for project setup in collaboration with the business teams.
- Assisting the development team throughout the project lifecycle to ensure timely completion.
- Conducting user acceptance testing (UAT) and releasing projects to production.
- Tracking and monitoring the progress of the project through project management system (JIRA).
- Preparing and Updating guidelines, policies, procedures, and checklists based on regulatory guidelines released by authorities.
- Implementing the guidelines & procedures in the LMS, LOS, calculation worksheets and checklists through automation.
- Completing process improvement in the LMS, LOS, calculation worksheets and checklists via automations based on the client’s escalations, complaints or red flags noted in the loan file.
- Preparing Database, matrix, workflow, question & answers for an AI Tool of the client.
Subject Matter Expert (Customer Feedback & complaints handling)
XL DYNAMICS INDIA PVT LTD
Mumbai
2016.12 - 2023.10
- Conducted root cause analysis for process errors, consumer complaints, and external deficiencies to identify the cause of the issue and fixation of the same via automation and process improvements.
- Analyzed loan files for potential red flags and suspicious activities.
- Prepared red flag reports and coordinated with management and compliance officers to implement additional measures to avoid such issues.
- Developed business documents including BRD, FRD, and test cases, and collaborated with cross-functional teams to implement process improvements in LMS, LOS, calculation worksheets, and checklists through automation based on the analysis of client escalations, complaints, and red flags identified in loan files.
- Led the team and provided training on analyzing complaints, escalations, and identifying process improvements to enhance overall efficiency.
Associate Risk Analyst (Credit)
XL DYNAMICS INDIA PVT LTD
Mumbai
2013.01 - 2016.12
- Analyzed loan files based on the 4 Cs of mortgage underwriting: collateral, credit, capacity, and capital
- Assessed borrower repayment ability to approve or decline loans
Education
Post Graduate Diploma in Management (PGDM) - Finance
Institution of Technology & Science
Ghaziabad01.2013
Bachelor of Business Administration (BBA) -
Jai Narain Vyas University
Jodhpur01.2010
Skills
- Strong facilitation and negotiation skills
- Adept at managing multiple projects simultaneously
- Keen sense of urgency and pro-activity
- Strong teamwork skills across multiple department
- Excellent quantitative and qualitative problem-solving skills
- Willingness to learn
- Strong Analytical & interpersonal skills
- Team management skills
Key Projects And Achievements
• Enhanced process efficiency and quality through the automation of multiple checklists.
• Contributed in the development of multiple complex loan products such as Payday Loan, Installment Loan, Construction Loans and Home Equity Loan.
• Implemented multiple automations and enhancements in the loan origination system.
• Recognized with the Subject Matter Expert (SME) designation for outstanding performance and expertise in the field.
• Successfully obtained internal auditor certification for ISO 9001:2015 and ISO 27001:2022 standards.
Timeline
Subject Matter Expert (Process Engineering and Projects)
XL DYNAMICS INDIA PVT LTD
2023.10 - Current
Subject Matter Expert (Customer Feedback & complaints handling)
XL DYNAMICS INDIA PVT LTD
2016.12 - 2023.10
Associate Risk Analyst (Credit)
XL DYNAMICS INDIA PVT LTD
2013.01 - 2016.12
Post Graduate Diploma in Management (PGDM) - Finance
Institution of Technology & Science
Bachelor of Business Administration (BBA) -
Jai Narain Vyas University