Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Naveen Kumar

New Delhi
Naveen  Kumar

Summary

Seasoned Customer Associate with one years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
year of professional experience

Work History

TECH MAHINDRA
DELHI

Customer Service Associate
05.2022 - 12.2022

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Solved problems with products and services by providing customers with technical support.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Kashmir University
KASHMIR VALLEY

Bachelor of Commerce from Commerce
04.2019

University Overview

  • [Number] GPA/CGPA 6.98 CGPA
  • Final Grade: 65%

New Convent Higher Secondary
Kashmir Valley

High School Diploma
03.2018

Skills

  • Customer Service and Assistance
  • Gift Wrapping Boxes
  • Inbound and Outbound Calling
  • Safety Regulations
  • Correcting Discrepancies
  • Quality Assurance
  • Customer Relationship Management
  • Prioritizing Calls
  • Problem Resolution
  • Refund Processing
  • Complaint Escalation
  • Customer Complaint

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
KASHMIRI
Intermediate (B1)

Timeline

Customer Service Associate

TECH MAHINDRA
05.2022 - 12.2022

Kashmir University

Bachelor of Commerce from Commerce

New Convent Higher Secondary

High School Diploma
Naveen Kumar