Naveen Kumar
Business analyst
Hyderabad,Telangana
Summary
Worked as application owner with 6.7 years of experience in providing operational and techno functional business analysis, support for API implementation and PPM tools. Excellent people management and communication skills with ability to coordinate with cross-functional and technical verticals to accomplish team goals. Extensive knowledge of hardware, software and networking technologies to provide a powerful combination of analysis, implementation and support. Exhibits client facing skills and capability to articulate technical concepts to a variety of technical and non-technical audience. Experience in the IT industry specializing in Manage Enterprise System various phases of Software life cycle as Techno Functional Business Analysis, Application Support and Maintenance.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Consultant
Pemari Technology
Hyderabad
07.2023 - 08.2023
- Rally PPM tool Business analyst
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity
- Managed client relationships through regular check-ins and updates on project progress
- Conducted thorough market research and analysis, providing valuable insights for client decision making
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines
Business Analyst- Techno Functional
Wipro Limited
HYDERABAD
01.2022 - 06.2023
- Implementation of B2B and B2C solutions in banking and financial sector (ICICI Bank)
- Managing application client on boarding at PAN INDIA level as team lead in current project.
- Collaborate with stakeholders and development team.
- Facilitating Joint Requirement Planning sessions with Business Teams and Development Team.
- Prepare BRD and FRD based on client requirements.
- Collaborate with Development team to explain about client requirement.
- Attend calls with Business and Offshore team on daily basis for requirement clarifications and delivery Issues.
- Working with support team on daily basis to contribute overall needs and strategy.
- Writing user stories in Jira.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Worked on key team member on Production Support, attending production calls, troubleshooting application and resolving bugs.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Responsible for send success logs to client.
- Performed gap analysis to identify areas of improvement.
- Executed analysis of risks and identified risk mitigation strategies.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Created dashboards to monitor and track key performance indicators.
- Documentation of solution knowledge and process monitoring techniques for re-use.
Technical Associate
Genpact India
HYDERABAD
02.2017 - 01.2022
- Agile Project Management Tool (Rally)
- Created user accounts and assigned permissions
- Developed comprehensive documentation for technical procedures, enhancing knowledge transfer among team members
- Improved customer satisfaction by providing exceptional technical support and troubleshooting assistance
- Managed 15 customer calls per day to address and resolve their issues.
- Reduced downtime for clients through proactive maintenance and timely issue resolution
- Boosted team performance through effective training and mentoring of junior staff members
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
Education
Bachelor of Science - Computer Science
SVKR Engineering Collage
Bhimavaram 01.2009 - 04.2014
Skills
Requirements Gathering
undefinedAdditional Information
Hardworking.
Workaholic.
Deadlines.
Target achiever.
Quick learner.
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge.
Timeline
Consultant
Pemari Technology
07.2023 - 08.2023
Business Analyst- Techno Functional
Wipro Limited
01.2022 - 06.2023
Technical Associate
Genpact India
02.2017 - 01.2022
Bachelor of Science - Computer Science
SVKR Engineering Collage
01.2009 - 04.2014
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