Naveen Kumar
Bangalore
Summary
Detail-oriented and proactive professional with experience in technical support and operations management. Seeking to leverage my analytical skills and technical capabilities as an Operations Analyst at PhonePe, contributing to superior customer experience and operational excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Seller Partner Support Associate
Amazon Development Centre
06.2023 - Current
- Monitor and manage critical process deliverables to ensure timely and accurate support for Amazon sellers.
- Execute routine tasks critical for service delivery on a daily basis, adhering to defined schedules.
- Coordinate with internal teams and external service providers to identify and resolve issues promptly.
- Collaborate with different teams to ensure smooth execution of processes, achieving desired service levels.
- Take proactive steps to address factors impacting process execution and maintain operational efficiency.
- Provide technical support to sellers, correcting information on detail pages, and raising tickets for unresolved issues.
Education
B.Tech - Information Technology
Dr. APJ Abdul Kalam Technical University
Lucknow, Uttar Pradesh11.2021
Skills
- Technical Skills: Proficient in Excel, basic understanding of SQL and database queries
- Communication: Exceptional written and verbal communication skills
- Problem-Solving: Strong analytical and problem-solving skills
- Collaboration: Experience in coordinating with internal and external stakeholders to achieve business objectives
- Technical Support: Providing technical assistance and resolving issues for clients
Certification
- Career Essentials in Data Analysis by Microsoft and LinkedIn, 07/01/24
- SQL and Relational Databases 101 by Cognitive Class.ai, 04/01/22
Timeline
Seller Partner Support Associate
Amazon Development Centre
06.2023 - Current
B.Tech - Information Technology
Dr. APJ Abdul Kalam Technical University
Similar Profiles
KARUNESH GUPTAKARUNESH GUPTA
Senior Product Manager | Technical Program Manager at AMAZON DEVELOPMENT CENTRE INDIASenior Product Manager | Technical Program Manager at AMAZON DEVELOPMENT CENTRE INDIA
Divya MadukalDivya Madukal
Quality Associate (LMAQ - Quality) at Amazon Development CentreQuality Associate (LMAQ - Quality) at Amazon Development Centre
BALAJI MBALAJI M
CXQO associate at Amazon Development Centre India Pvt. Ltd.,CXQO associate at Amazon Development Centre India Pvt. Ltd.,
Amit TakalkarAmit Takalkar
Device, Digital & Alexa Support Ops D2TS GrpM at Amazon Development Centre (India) Pvt. Ltd.Device, Digital & Alexa Support Ops D2TS GrpM at Amazon Development Centre (India) Pvt. Ltd.
Lakshmi Durga KogantiLakshmi Durga Koganti
Technical Writer at Cisco Systems Inc. Ltd.Technical Writer at Cisco Systems Inc. Ltd.