Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Naveen Kumar

Bangalore

Summary

Detail-oriented and proactive professional with experience in technical support and operations management. Seeking to leverage my analytical skills and technical capabilities as an Operations Analyst at PhonePe, contributing to superior customer experience and operational excellence.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Seller Partner Support Associate

Amazon Development Centre
06.2023 - Current
  • Monitor and manage critical process deliverables to ensure timely and accurate support for Amazon sellers.
  • Execute routine tasks critical for service delivery on a daily basis, adhering to defined schedules.
  • Coordinate with internal teams and external service providers to identify and resolve issues promptly.
  • Collaborate with different teams to ensure smooth execution of processes, achieving desired service levels.
  • Take proactive steps to address factors impacting process execution and maintain operational efficiency.
  • Provide technical support to sellers, correcting information on detail pages, and raising tickets for unresolved issues.

Education

B.Tech - Information Technology

Dr. APJ Abdul Kalam Technical University
Lucknow, Uttar Pradesh
11.2021

Skills

  • Technical Skills: Proficient in Excel, basic understanding of SQL and database queries
  • Communication: Exceptional written and verbal communication skills
  • Problem-Solving: Strong analytical and problem-solving skills
  • Collaboration: Experience in coordinating with internal and external stakeholders to achieve business objectives
  • Technical Support: Providing technical assistance and resolving issues for clients

Certification

  • Career Essentials in Data Analysis by Microsoft and LinkedIn, 07/01/24
  • SQL and Relational Databases 101 by Cognitive Class.ai, 04/01/22

Timeline

Seller Partner Support Associate

Amazon Development Centre
06.2023 - Current

B.Tech - Information Technology

Dr. APJ Abdul Kalam Technical University
Naveen Kumar