Naveen Kumar

Bangalore

Summary

Detail-oriented and proactive professional with experience in technical support and operations management. Seeking to leverage my analytical skills and technical capabilities as an Operations Analyst at PhonePe, contributing to superior customer experience and operational excellence.

Overview

year of professional experience

Certification

Work History

Seller Partner Support Associate

Amazon Development Centre

06.2023 - Current

Monitor and manage critical process deliverables to ensure timely and accurate support for Amazon sellers.
Execute routine tasks critical for service delivery on a daily basis, adhering to defined schedules.
Coordinate with internal teams and external service providers to identify and resolve issues promptly.
Collaborate with different teams to ensure smooth execution of processes, achieving desired service levels.
Take proactive steps to address factors impacting process execution and maintain operational efficiency.
Provide technical support to sellers, correcting information on detail pages, and raising tickets for unresolved issues.

Education

B.Tech - Information Technology

Dr. APJ Abdul Kalam Technical University

Lucknow, Uttar Pradesh

11.2021

Skills

Technical Skills: Proficient in Excel, basic understanding of SQL and database queries
Communication: Exceptional written and verbal communication skills
Problem-Solving: Strong analytical and problem-solving skills

Collaboration: Experience in coordinating with internal and external stakeholders to achieve business objectives
Technical Support: Providing technical assistance and resolving issues for clients

Websites

https://www.linkedin.com/in/naveen-kumar-7355nav/