Naveen Kumar

Company Overview: Jodo, a fintech startup, is dedicated to developing payment solutions that enhance convenience and affordability for parents making education-related payments, all while streamlining fee collection processes for educational institutions.

• Managed customer relationships through consultative sales techniques to attain individual sales goals.
• Single-handedly closed 6 of the top 10 accounts from Karnataka, driving 60% revenue YoY.
• Onboarding: Owned digital onboarding of customers, implemented 2 onboarding platforms resulting in 70% TAT reduction.
• KAM: Upselling and cross-selling to existing accounts, leading to 10% additional revenue.
• NPS: Drove a consistent score of 60% with respect to promoters.
• Team: Pulled together cross-functional teams across Customer Success, Account Management, and Operations to drive revenue.
• Knowledge Sharing: Trained a team of 6 interns, 5 converted to full-time.
• Implemented strategies to boost sales team productivity (B2C) by 50%.
• Collaborated with founders: Competitor Analysis and Strategy Reviews
• Jodo, a fintech startup, is dedicated to developing payment solutions that enhance convenience and affordability for parents making education-related payments, all while streamlining fee collection processes for educational institutions

• Onboarded new customers, guiding them through product setup and providing training to ensure successful adoption
• Acted as the main point of contact for customers, addressing inquiries, troubleshooting issues, and providing ongoing support
• Conducted regular check-ins with customers to assess satisfaction levels, gather feedback, and identify opportunities for upselling
• Collaborated with cross-functional teams, including sales, marketing, and product development, to advocate for customer needs and drive product improvements
• Analyzed customer data to identify trends, monitor usage patterns, and proactively address potential issues

• Reservations Reports Handling guest emails and query
• Handling 3rd party (OTA) queries Commission reconciliation for OTA Processing Booking Checking arrivals for the day
• Updating Reservations in PMS Responding to reservation & rate inquiries Responding to complaints & reviews Internal e-mail communication Follow-up
• Selected distribution channels best suited to bespoke advertising objectives

• Associate Competent(Reservation) Handling all the room booking and conferences Coordinating with the Travel agent, sales, and revenue team in room conformation, packages, billings, upselling
• Responsible for handling important group bookings Daily co-ordination with the guest contact center (Central Reservations)
• Maintaining various distribution channels database including Opera, Marsha, Marriott, GDS, OTA's, etc
• Encourage repeat business by networking with current clients