Naveen Kumar R
Manager
Bengaluru
Summary
Career Executive with extensive experience in functional thrust areas of hard core marketing & Business Development / Customer support including Business development, Client management, Market dealer administration, Techno commercial matters, in-house co-ordination. After sales support, Customer service, Tendering, contract, Compliance, Co-ordination/ evaluation/ managing field executives.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Center Manager
Country Delight
08.2023 - Current
- Handling Entire Day to Day warehouse operations
- Oversaw a team of 4 asst managers, 4 supervisor and upto 140 full & part time associates and Delivery boys
- Oversee a 4k sq.ft warehouse initiated automation to enhance allocation process, optimizing efficiency and cutting costs
- Devised and executed business tools to improve productivity and effectively downsizing from 140 part time associates to 90 associates
- Worked with upper management to develop and implement on cost-saving initiatives
- Monitored stock levels and organized inventory changes to meet customer demand
- Managed and monitored the accuracy of the daily receiving shipping and inventorying of materials
- Implemented systems to track and record daily operations to ensure accuracy
- Maintaining healthy MIS on a daily basis
- Day by Day working PDNR (Product delivered and not received) with managers and reduced it 0.4% compared to previous quarter
- Focusing on repeated complaints and successfully reduce to single digit compared to previous quarter
DSM (Dark Store Manager)
Big Basket
12.2023 - Current
- Company Overview: Tata Enterprises
- Maintaining healthy MIS on a daily basis
- Manpower Handling
- Roster Planning For ASM/HIC/Cees
- Maintaining OTD (On time delivery) 95+ in critical drop points
- Maintaining PVD (Picked vs Delivered) 99.29%
- Maintaining healthy relationship with vendors to achieve the matrix on time
- Day by Day working on MDNR (Marked delivered but not received) and coaching the cees on the MDNR and reducing the MDNR below 1% on overall net sales
- Regularly interacting with sales team to increase the orders and business as well as
- Satisfying Customers by delivering them Quality products as promised time
- Make sure the Fill Rate happens in good procedure
- Knowing the Need of customers and helping them in an attractive way
- Solving the problems of team members and implementation of new plans which save time and energy of our team members
- Reduce of damage, Monitoring Picked vs Delivered
- Identifying the loopholes present inside the process and work on them
- Taking sudden decision in critical situation
- Understanding the need of team members and discussing the same with superior team heads for sudden implementation
- Supervise, Coach and train warehouse workforce
- Operating for better Metrix
- Managing team for providing better service to customers
- Ensure team completing the orders in the given time
- Tata Enterprises
Cluster Manager
Mahindra Logistics
02.2023 - 11.2023
- Maintaining healthy MIS on a daily basis
- Maintain bikers rota according requirement of work and order
- Maintaining good relationship with 3pl team & with the customer (Amazon Team) commanding nature
- Completing the day-to-day activity without any Breaches
- Day by Day focusing on increase of sites/packages and hiring new bikers
- And reducing on the order cancellation for the day and Delay in the order
- Working on TSBNR reduction and concession
- Aligning on time drivers for slot wise pickup within 2 hours delivery schedule
- Presently handling UBL6/UBL5&UBL9 stations with minimal callouts
- Onboarding new associates based on customer requirement
Operation Executive Last Mile
Mahindra Logistics
05.2022 - 02.2023
- Maintaining healthy MIS on a daily basis
- Inbound receiving process as per sop
- Maintaining 3pl rota according requirement of work day to day
- Receiving the stock in proper manner as per Amazon Sop in IB team
- Handling the (W2W) warehouse to warehouse operations day to day activity with minimal callouts
- Maintaining good relationship with the customer (AMAZON) team
- Handling Picking/Checking/Inbound/C-Return & ICQA team
- Introduced Level-1 Level-2 & Level-3 category for incentive program based on their day to day work to motivate the 3pl staff and increase productivity and to close the day to day activity on time
- Day to Day focusing and reducing the order cancellation for the day with the percentage -1%
- Closing the Cpt on time without Breaches & avoiding penalty from customer side
- Handling the warehouse with 90% of inventory accuracy with the detail report
Asst. Team Leader
Metro Cash & Carry India Pvt Ltd
04.2012 - 05.2022
- Key Accounts (FSD Department) in billing process & Logistics Administrative
- Handling the E-Commerce zone on time picking on time invoicing on time delivery as per sop of the company standards within 24hrs
- Bandhan Customer Help Desk & reconciliation
- Receiving the stock in proper manner as per our company SOP in Goods Receiving Dept
- Co-ordination with staff and suppliers in smooth manner
- Maintaining healthy MIS on a daily basis
- Maintaining good relationship with Store team commanding nature
- NSO(new store operations) team member giving proper training to new employees and management team for new stores across INDIA
- Taking care of E-commerce delivery on time as per company standards within 24hrs
- Taking care entire dispatch delivery of the branch
- On time delivery to Horace (Traders) customers and delivery solution & E-COMMERCE
- Additional responsibility for key accounts customers
- Vehicle route wise planning & reduce cost of transportation
- Additionally, responsibility for BANDHAN Customers
- All customer/vendor payment received at store needs to be accounted in respective Customer/vendor a/c (Credit, Remittance, OPD customers & Payment solution) as per SOP
- All customer/DC team clarification from Finance perspective needs to be addressed
- Maintain staff rota according requirement of work
Education
B com - undefined
Githam University
01.2018 - 01.2021
Skills
- Problem solving
- Team work
- Risk Management
- Budget Management
Personal Information
- Father's Name: T K Ramachandra Rao
- Mother's Name: Kamala K N
- Date of Birth: 03/04/94
- Gender: Male
- Nationality: India
- Marital Status: Single
- Religion: Hindu
Timeline
DSM (Dark Store Manager)
Big Basket
12.2023 - Current
Center Manager
Country Delight
08.2023 - Current
Cluster Manager
Mahindra Logistics
02.2023 - 11.2023
Operation Executive Last Mile
Mahindra Logistics
05.2022 - 02.2023
B com - undefined
Githam University
01.2018 - 01.2021
Asst. Team Leader
Metro Cash & Carry India Pvt Ltd
04.2012 - 05.2022
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