Naveen Kumar
Meerut
Summary
Dynamic Sr Operations Manager with a proven track record at Aadhar Housing Finance Ltd, excelling in process improvement and employee training. Spearheaded cross-functional initiatives that enhanced operational excellence and productivity. Adept at workforce planning and performance evaluation, fostering a culture of continuous improvement and mentorship among team members.
Meticulous senior operations manager with several years of experience building business goals and facilitating achievement. Collaborative leader leveraging employee talent and encouraging autonomy. Revenue-driven budget manager meeting quarterly and annual targets with ease.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized Docket Clerk recognized for high productivity levels and efficient task completion. Skilled in legal research, case management software, and document preparation. Excel at time management, communication, and problem-solving to enhance courtroom efficiency and support legal proceedings.
Overview
15
15
years of professional experience
Work History
Sr Operations Manager
Aadhar Housing Finance Ltd
Haridwar
06.2017 - Current
- Provided guidance, support, and mentorship to junior team members.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Led cross-functional teams to implement process improvement initiatives.
- Coordinated training programs to develop staff skills and knowledge.
- Organized regular meetings with department heads to review ongoing projects and discuss new initiatives.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily operations, ensuring alignment with company policies and objectives.
- Ensured compliance with safety regulations and company policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Streamlined operational workflows to enhance efficiency in housing finance processes.
Accounts Assistant
Aadhar Housing Finance Ltd
Ghazabad
02.2016 - 06.2017
- Customer service
- Reconciled bank statements on a regular basis.
- Coordinated with vendors regarding billing issues.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Prepared and processed invoices, payments and bank deposits.
Coordinator's Assistant
Bajaj Electricity Ltd & morphy richards
Delhi
12.2013 - 06.2015
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Answered telephones, directed calls, and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Computed, recorded and proofread data or reports.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Marketing Executive
Himalaya herble & Healthcare
Meerut
09.2011 - 10.2013
Call Center Executive
Vodafone as Data process & telle caller
Meerut
06.2010 - 08.2011
- Managed inbound and outbound calls for customer inquiries and support.
- Processed customer data accurately using internal systems and tools.
- Resolved customer complaints by providing effective solutions and guidance.
- Resolved customer complaints quickly and efficiently.
- Provided quality customer service via telephone, email and chat.
- Documented call details and customer interactions in the database system.
Education
B.com - Accounting
Ccs University Meerut
Meerut01-2013
Intermediate Certificate -
UP BOARD
01-2010
High School Diploma -
UP Board
Meerut 01-2008
Skills
- Process improvement
- Project management
- Employee training
- Performance evaluation
- Productivity improvement
- Business planning
- Staff management
- Regulatory compliance
- Operations management
- Operational excellence
- Workforce planning
- Team building
- Customer service
- Business management
- Customer service management
- Teamwork and collaboration
- Customer retention
- Staff training
- Compliance oversight
- Operational strategy
- Vendor coordination
- Customer relationship management
- Time management
- Problem solving
- Operational efficiency
- Data management
- Accounting
- Compliance software
Timeline
Sr Operations Manager
Aadhar Housing Finance Ltd
06.2017 - Current
Accounts Assistant
Aadhar Housing Finance Ltd
02.2016 - 06.2017
Coordinator's Assistant
Bajaj Electricity Ltd & morphy richards
12.2013 - 06.2015
Marketing Executive
Himalaya herble & Healthcare
09.2011 - 10.2013
Call Center Executive
Vodafone as Data process & telle caller
06.2010 - 08.2011
B.com - Accounting
Ccs University Meerut
Intermediate Certificate -
UP BOARD
High School Diploma -
UP Board