Dynamic Senior Technical Support Engineer with 2 years of specialized expertise in Avaya Contact Center and Unified Communication solutions. Proven track record in incident management, break-fix, problem, and change management to optimize systems and drive customer satisfaction. Skilled at troubleshooting complex technical issues, leading cross-functional collaboration, and executing strategic system enhancements. Recognized for delivering efficient, scalable, and innovative solutions that streamline infrastructure and enhance operational performance.
Avaya Contact Center Product
Avaa Unified Communication Product
Server Patching and Upgrades
SIP & VOIP
Networking
Linux
SQL
Cloud Computing
Virtualization Platforms
Hypervisor Deployment and Implementation
Hardware Knowledge on Servers
AVAYA KPI & Metrics:
NextBridge Best Employee Award:
https://www.linkedin.com/in/mohamed-thoufiq757459207/