Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Naveen Kumar

Naveen Kumar

Noida

Summary

A suitable position in a reputable organization that will provide me an opportunity to learn and to apply my proactive approach to a challenging, dynamic workplace.

Over 15 years of cross-cultural experience in IT infrastructure and team management.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Specialist IT OPS Services

Coforge Ltd
09.2025 - Current
  • Designed, Packaged, Wrapped & deployed 400+ Win32 apps using Intune.
  • Manage application lifecycle across development, UAT & Production Environment, ensuring successful UAT validation prior to production deployment.
  • Configured the Automated device provisioning and Standardized endpoint configuration.
  • Created and maintained device configuration profiles (CSPs) tailored for multiple use cases, including device restrictions, compliance policies and user experience settings.
  • Autopilot & ESP profile configuration, testing & implementation.

Sr. Specialist

WSP INDIA Pvt. Ltd.
03.2024 - 08.2025
  • Application/Package creation, Staging, Distribution, Pre-UAT, UAT & Production release.
  • Application deployment troubleshooting, Compliance & Version management.
  • Engineering application products (Autodesk, Bentley, Esri) testing consistent with company H/W, & S/W standards.
  • Certification of Hardware.
  • SCCM Server component Monitoring, Client installations, Troubleshooting, Client Health Monitoring & Remediation.
  • Dell Driver update management (using SCCM 3rd party catalogue).
  • Patch Management, troubleshooting & Compliance Management.
  • Change Management for production release of Application & Patch deployment.
  • Autodesk, Esri & CSI product licensing management.
  • OSS & Service desk Team support for the next level of troubleshooting.
  • Incident & request management using Service Now ITSM Tool.

Associate Consultant

HCL Technology Ltd.
07.2018 - 03.2024
  • Daily operations, SCCM server component Monitoring & Troubleshooting.
  • SCCM server role configuration, baseline creation, Server health monitoring.
  • Windows 10 Build Upgrade (older builds > 1909 > 20H2 > 21H1> 21H2 > 22H2) & > Win11.
  • OSD Image creation, new H/W Model certification & OS upgrade (Win10 to Win11).
  • Patch management, troubleshooting & compliance management.
  • Application / Package Staging, Distribution, UAT, Deployment & Troubleshooting.
  • SCCM Server DB Replication, SUP, CMG Synchronization Issue troubleshooting.
  • Co-managed environment, app and script deployment.
  • Ring based deployment & Driver update deployment (Both SCCM & Intune).
  • 3rd party catalog registration & update deployment 'ISV' (HP, Dell & Adobe).
  • SQL query writing, SCCM Custom report creation. Deployment report automation.

System Engineer

SDG Software India Pvt. Ltd.
12.2015 - 06.2018
  • User Management (ID Creation, Deletion, Enable & Disable).
  • Email, DL & Shared mailbox creation using O365 Portal.
  • User Password Reset, Rights assignment & Rights Revocation.
  • Symantec AV definition compliance management.
  • Server Health Monitoring through Nagios Core Enterprise Tool.
  • Server Log Analysis using SIEM HP Tool ArcSight.
  • Router, Switches & other devices log monitoring.
  • Daily, Weekly & Monthly Report Preparation.

Team Leader

Progressive InfoTech Pvt. Ltd
03.2014 - 06.2015
  • Team Management and motivation.
  • Roster management, Engineers Leave management, Backup engineer arrangement.
  • Handling customer escalations.
  • Coordination with NOC Team, Engineer Support for technical queries, Attendance Report Management, Scheduling compliance & Monthly O/S Patch Activities for problematic client machines.
  • Worked on Active Directory Console for System movement in appropriate OU & User Password issues.
  • Daily Check list, MOM data preparation, Team motivation and Team meetings.
  • Following with engineers/Shift Leads for Pending issues.
  • Coordination with higher management for official/Team queries.
  • Major Project Handled: AON Campus Migration (Shifting from Sector-42 & Sector-39 to Sector-48).

Team Leader

Net Connect Pvt. Ltd.
07.2013 - 03.2014
  • Team Management and Motivation.
  • Customer escalation Handling.
  • Management of Attendance Report & shared with Management on Daily/Monthly basis.
  • Monthly & Weekend Roster Preparation.
  • Engineer Support for Technical queries.
  • Call Monitoring using CMS (Case Management System).
  • AD Console management for User Password Reset, Account Unlock & System movement in appropriate OU.

Desktop Support Engineer

3i-Infotech Ltd.
07.2009 - 07.2013
  • Symantec Endpoint Protection AV Console Management.
  • Vendor Coordination (Sify Technologies, HP & Lenovo).
  • VPN connectivity Support for Vodafone Agencies & Senior Users.
  • Device Lock & other Local/Network Policy issue troubleshooting on user Machines.
  • Management and monitoring of all-technical type daily issues.
  • Installation & configuration of operating systems, applications, servers & workstations.
  • Troubleshooting of LAN connectivity issues, software and hardware issues.
  • Responsible for Daily Technical operational issues.
  • Safe boot encryption implementation, Password Recovery & Data Recovery.
  • Major Project Handled: Hutch India to Vodafone Essar Domain Migration.
  • IBM Filenet Project.
  • Vodafone 3G internet zone project at IGI Airport.
  • Symantec Endpoint Protection AV Impletion at Vodafone DSA, Call Centers & Franchise Stores.
  • Vodafone CPOS Unify Project (Application Migration - Epos to CPOS).

Education

Bachelor of Arts -

Rajasthan University
R.K. J.K. Brasia P.G. College Surajgarh
07-2009

Diploma - Computer Hardware & Networking (CCNA, MCSE, RHCE, A+ & N+)

GT Computer Hardware Eng. College
Jaipur
10-2008

12th -

Rajasthan Sec Education Board
Ajmer
01.2006

10th -

Rajasthan Sec Education Board
Ajmer
01.2001

Skills

  • Intune management
  • SCCM administration
  • SCCM server component monitoring
  • Client installations
  • SQL query writing
  • SCCM custom report creation
  • Deployment report automation
  • OS build upgrade
  • Server health monitoring
  • Server event log analysis
  • Device provisioning
  • Patch management
  • Change management
  • ITIL framework
  • Incident management
  • Compliance auditing
  • Team leadership
  • Problem solving
  • Team collaboration
  • Customer escalation handling
  • Time management
  • Management collaboration
  • Root-cause analysis
  • Troubleshooting techniques
  • Knowledge sharing
  • Quality assessment
  • System installations
  • Resource allocation
  • Compliance monitoring
  • Analytical thinking
  • Quality assurance
  • Vendor relations
  • Technical communication
  • Documentation management
  • Adaptability
  • Active Directory installation
  • Active Directory configuration
  • Active Directory backup
  • Active Directory restoration
  • DHCP configuration
  • DHCP reservation
  • MAC filtering
  • DNS configuration
  • DNS backup
  • Dns restoration
  • Ticketing tools
  • LAN
  • WAN
  • Routing
  • Switching
  • Antivirus knowledge

Certification

  • CCNA
  • CCNP (Implementing IP Routing)

Timeline

Specialist IT OPS Services

Coforge Ltd
09.2025 - Current

Sr. Specialist

WSP INDIA Pvt. Ltd.
03.2024 - 08.2025

Associate Consultant

HCL Technology Ltd.
07.2018 - 03.2024

System Engineer

SDG Software India Pvt. Ltd.
12.2015 - 06.2018

Team Leader

Progressive InfoTech Pvt. Ltd
03.2014 - 06.2015

Team Leader

Net Connect Pvt. Ltd.
07.2013 - 03.2014

Desktop Support Engineer

3i-Infotech Ltd.
07.2009 - 07.2013

Bachelor of Arts -

Rajasthan University

Diploma - Computer Hardware & Networking (CCNA, MCSE, RHCE, A+ & N+)

GT Computer Hardware Eng. College

12th -

Rajasthan Sec Education Board

10th -

Rajasthan Sec Education Board
Naveen Kumar