Naveen Kumar
Noida
Summary
A suitable position in a reputable organization that will provide me an opportunity to learn and to apply my proactive approach to a challenging, dynamic workplace.
Over 15 years of cross-cultural experience in IT infrastructure and team management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Specialist IT OPS Services
Coforge Ltd
09.2025 - Current
- Designed, Packaged, Wrapped & deployed 400+ Win32 apps using Intune.
- Manage application lifecycle across development, UAT & Production Environment, ensuring successful UAT validation prior to production deployment.
- Configured the Automated device provisioning and Standardized endpoint configuration.
- Created and maintained device configuration profiles (CSPs) tailored for multiple use cases, including device restrictions, compliance policies and user experience settings.
- Autopilot & ESP profile configuration, testing & implementation.
Sr. Specialist
WSP INDIA Pvt. Ltd.
03.2024 - 08.2025
- Application/Package creation, Staging, Distribution, Pre-UAT, UAT & Production release.
- Application deployment troubleshooting, Compliance & Version management.
- Engineering application products (Autodesk, Bentley, Esri) testing consistent with company H/W, & S/W standards.
- Certification of Hardware.
- SCCM Server component Monitoring, Client installations, Troubleshooting, Client Health Monitoring & Remediation.
- Dell Driver update management (using SCCM 3rd party catalogue).
- Patch Management, troubleshooting & Compliance Management.
- Change Management for production release of Application & Patch deployment.
- Autodesk, Esri & CSI product licensing management.
- OSS & Service desk Team support for the next level of troubleshooting.
- Incident & request management using Service Now ITSM Tool.
Associate Consultant
HCL Technology Ltd.
07.2018 - 03.2024
- Daily operations, SCCM server component Monitoring & Troubleshooting.
- SCCM server role configuration, baseline creation, Server health monitoring.
- Windows 10 Build Upgrade (older builds > 1909 > 20H2 > 21H1> 21H2 > 22H2) & > Win11.
- OSD Image creation, new H/W Model certification & OS upgrade (Win10 to Win11).
- Patch management, troubleshooting & compliance management.
- Application / Package Staging, Distribution, UAT, Deployment & Troubleshooting.
- SCCM Server DB Replication, SUP, CMG Synchronization Issue troubleshooting.
- Co-managed environment, app and script deployment.
- Ring based deployment & Driver update deployment (Both SCCM & Intune).
- 3rd party catalog registration & update deployment 'ISV' (HP, Dell & Adobe).
- SQL query writing, SCCM Custom report creation. Deployment report automation.
System Engineer
SDG Software India Pvt. Ltd.
12.2015 - 06.2018
- User Management (ID Creation, Deletion, Enable & Disable).
- Email, DL & Shared mailbox creation using O365 Portal.
- User Password Reset, Rights assignment & Rights Revocation.
- Symantec AV definition compliance management.
- Server Health Monitoring through Nagios Core Enterprise Tool.
- Server Log Analysis using SIEM HP Tool ArcSight.
- Router, Switches & other devices log monitoring.
- Daily, Weekly & Monthly Report Preparation.
Team Leader
Progressive InfoTech Pvt. Ltd
03.2014 - 06.2015
- Team Management and motivation.
- Roster management, Engineers Leave management, Backup engineer arrangement.
- Handling customer escalations.
- Coordination with NOC Team, Engineer Support for technical queries, Attendance Report Management, Scheduling compliance & Monthly O/S Patch Activities for problematic client machines.
- Worked on Active Directory Console for System movement in appropriate OU & User Password issues.
- Daily Check list, MOM data preparation, Team motivation and Team meetings.
- Following with engineers/Shift Leads for Pending issues.
- Coordination with higher management for official/Team queries.
- Major Project Handled: AON Campus Migration (Shifting from Sector-42 & Sector-39 to Sector-48).
Team Leader
Net Connect Pvt. Ltd.
07.2013 - 03.2014
- Team Management and Motivation.
- Customer escalation Handling.
- Management of Attendance Report & shared with Management on Daily/Monthly basis.
- Monthly & Weekend Roster Preparation.
- Engineer Support for Technical queries.
- Call Monitoring using CMS (Case Management System).
- AD Console management for User Password Reset, Account Unlock & System movement in appropriate OU.
Desktop Support Engineer
3i-Infotech Ltd.
07.2009 - 07.2013
- Symantec Endpoint Protection AV Console Management.
- Vendor Coordination (Sify Technologies, HP & Lenovo).
- VPN connectivity Support for Vodafone Agencies & Senior Users.
- Device Lock & other Local/Network Policy issue troubleshooting on user Machines.
- Management and monitoring of all-technical type daily issues.
- Installation & configuration of operating systems, applications, servers & workstations.
- Troubleshooting of LAN connectivity issues, software and hardware issues.
- Responsible for Daily Technical operational issues.
- Safe boot encryption implementation, Password Recovery & Data Recovery.
- Major Project Handled: Hutch India to Vodafone Essar Domain Migration.
- IBM Filenet Project.
- Vodafone 3G internet zone project at IGI Airport.
- Symantec Endpoint Protection AV Impletion at Vodafone DSA, Call Centers & Franchise Stores.
- Vodafone CPOS Unify Project (Application Migration - Epos to CPOS).
Education
Bachelor of Arts -
Rajasthan University
R.K. J.K. Brasia P.G. College Surajgarh07-2009
Diploma - Computer Hardware & Networking (CCNA, MCSE, RHCE, A+ & N+)
GT Computer Hardware Eng. College
Jaipur10-2008
12th -
Rajasthan Sec Education Board
Ajmer01.2006
10th -
Rajasthan Sec Education Board
Ajmer01.2001
Skills
- Intune management
- SCCM administration
- SCCM server component monitoring
- Client installations
- SQL query writing
- SCCM custom report creation
- Deployment report automation
- OS build upgrade
- Server health monitoring
- Server event log analysis
- Device provisioning
- Patch management
- Change management
- ITIL framework
- Incident management
- Compliance auditing
- Team leadership
- Problem solving
- Team collaboration
- Customer escalation handling
- Time management
- Management collaboration
- Root-cause analysis
- Troubleshooting techniques
- Knowledge sharing
- Quality assessment
- System installations
- Resource allocation
- Compliance monitoring
- Analytical thinking
- Quality assurance
- Vendor relations
- Technical communication
- Documentation management
- Adaptability
- Active Directory installation
- Active Directory configuration
- Active Directory backup
- Active Directory restoration
- DHCP configuration
- DHCP reservation
- MAC filtering
- DNS configuration
- DNS backup
- Dns restoration
- Ticketing tools
- LAN
- WAN
- Routing
- Switching
- Antivirus knowledge
Certification
- CCNA
- CCNP (Implementing IP Routing)
Timeline
Specialist IT OPS Services
Coforge Ltd
09.2025 - Current
Sr. Specialist
WSP INDIA Pvt. Ltd.
03.2024 - 08.2025
Associate Consultant
HCL Technology Ltd.
07.2018 - 03.2024
System Engineer
SDG Software India Pvt. Ltd.
12.2015 - 06.2018
Team Leader
Progressive InfoTech Pvt. Ltd
03.2014 - 06.2015
Team Leader
Net Connect Pvt. Ltd.
07.2013 - 03.2014
Desktop Support Engineer
3i-Infotech Ltd.
07.2009 - 07.2013
Bachelor of Arts -
Rajasthan University
Diploma - Computer Hardware & Networking (CCNA, MCSE, RHCE, A+ & N+)
GT Computer Hardware Eng. College
12th -
Rajasthan Sec Education Board
10th -
Rajasthan Sec Education Board