NAVEEN KUMAR - Systems Engineer (L1) - NTT DATA

Summary

Detail-oriented Systems Engineer / IAM Support Engineer (L1) with 2+ years of experience in Active Directory, Azure AD (Entra ID), Microsoft Exchange, and ServiceNow. Hands-on expertise in user lifecycle management, access provisioning, group-based access control, and authentication troubleshooting. Successfully supported enterprise environments with 500+ users, ensuring high SLA compliance and secure access management. Actively upskilling towards an IAM Engineer / Azure Identity role with focus on security and automation.

Overview

3

years of professional experience

2

Certifications

Work History

Systems Engineer – L1 (Security Managed Services)

NTT DATA

07.2023 - Current

Managed end-to-end user identity lifecycle (create, modify, enable/disable) for 500+ enterprise users using Active Directory and Azure AD
Provisioned and revoked application access using AD/Azure AD security groups, ensuring 100% compliance with access requests
Assigned and managed shared folder and printer access through group-based access control, reducing manual access errors by 30%
Resolved 20–30 ServiceNow incidents/requests daily, maintaining 98%+ SLA adherence
Troubleshot login failures, account lockouts, and authentication issues, reducing access downtime by 25%
Performed Microsoft Exchange mail tracing to analyze and resolve email delivery failures, improving resolution TAT by 20%
Created and maintained Exchange mail flow rules for client-specific routing and forwarding
Created folders across multiple servers and locations, mapping access using Active Directory groups
Supported LDAP-based authentication for enterprise applications, ensuring secure access

Education

B.Tech - Electronics & Communication Engineering (ECE)

Noida Institute of Engineering And Technology (NIET)

Greater Noida, India

05-2023

Higher Secondary - Science

CBSE

Greater Noida, India

04-2019

Matriculation - Science

CBSE

Greater Noida, India

04-2017

Skills

Identity & Access Management: Active Directory, Azure AD (Entra ID), LDAP

Messaging: Microsoft Exchange Server, Mail Trace, Mail Flow Rules

ITSM Tools: ServiceNow (Incident & Request Management, SLA adherence)

Cloud: Microsoft Azure (Identity, Users, Groups, Access Management)

Other: Fetching Logical data using script, Shared folders, Printer access, Password policies

Certification

Microsoft Azure – Fundamentals (Completed)

STRENGTH

Quick learner with a strong interest in IAM & Cloud Security
Positive attitude and adaptable to fast-paced environments
Good communication and responsibility ownership

Interests

Singing, watching cricket, Internet Surfing

Timeline

Systems Engineer – L1 (Security Managed Services)

NTT DATA

07.2023 - Current

B.Tech - Electronics & Communication Engineering (ECE)

Noida Institute of Engineering And Technology (NIET)

Higher Secondary - Science

CBSE

Matriculation - Science

CBSE