Naveen Kumar Damara

• Reported problems and concerns to management.
• Analyzed quality and performance data to support operational decision-making.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Reviewed production processes and identified potential quality issues.
• Collected and analyzed data to measure effectiveness of quality control processes.
• Inspected incoming products for adherence to labeling laws and company quality standards.

• Communicated verification and authorization status updates with department to facilitate decision-making for patient admissions and insurance coverage
• Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes
• Managed workload and priorities to meet claims processing meet deadlines
• Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards
• Developed strong relationships with healthcare providers and insurance agents to facilitate seamless communication during claims process
• Maintained strict confidentiality when dealing with sensitive information about patients' medical histories or personal details
• Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism
• Provided support during internal and external audits, ensuring accurate representation of the company's claim history

Maintained strict adherence to HIPAA regulations, ensuring patient privacy and data security during all communication efforts
Demonstrated exceptional attention to detail in reviewing EOBs and identifying errors affecting claim approvals
Assisted in training new AR Callers, providing guidance on department protocols and procedures for effective claim followup
Reduced outstanding account receivables by diligently following up on unpaid claims with payers