Naveen Kumar Gone
Service Reliability Engineer
Hyderabad
Summary
Service-oriented IT Server Specialist with over 12 years of experience driving diverse corporate IT initiatives and implementing infrastructure solutions aligned with business goals. Expertise in datacenter environments, including hands-on experience with Cisco UCS and HP Blades, along with proficiency in Azure and AWS platforms. Skilled in systems administration, optimizing systems for peak performance, and developing robust security policies and project documentation. A motivated team player known for delivering projects on time within ITIL environments, consistently enhancing operational performance through effective coordination and management.
Overview
16
16
years of professional experience
Work History
Senior Systems Engineer
Micron Technology, Inc.
Hyderabad
04.2019 - Current
- Providing AZURE Support and on Prem Environment.
- Active directory Support
- Cloud Support for Azure,GCP and AWS.
- ESXI Upgrades and Decommissions
- HP Blade Movements and retirement of physical blades.
- Datacenter Support (Onsite and offsite)
- Managing Server inventory.
- Handling Critical and Business impact ERT’s.
- Making changes to CMDB according to the environment.
- Server Builds and retirement.
- Esx Builds and Physical builds.
- Windows Server decommission both Physical and Virtual.
- Windows Patching (SCCM and Software Center)
- Server Migrations (In place)
- ESXi upgrades and Critical Patching.
- HP,Cisco and Dell Servers Firmware Upgrades.
- Server Migrations to Nutanix from VMware.
- Handling calls with Vendors(Microsoft,HP,VMware,Cisco,Nutanix)
- Supporting L2 Teams on different issues.
- Mentored junior engineers in advanced concepts, fostering professional development within the team.
- Troubleshot hardware components to identify root causes of malfunctions, reducing equipment downtime substantially.
- Conducted thorough audits of system architecture, identifying areas for improvement and implementing corrective actions.
- Provided expert guidance on best practices in systems engineering, improving team performance and product quality.
- Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.
- Established maintenance schedules for regular system checkups, enhancing overall stability and reliability.
- Optimized system performance by identifying and resolving complex technical issues.
- Collaborated with cross-functional teams to deliver innovative solutions for business needs.
- Delivered presentations to senior management on key project milestones, providing transparency into progress toward objectives.
- Documented and developed engineering procedures and processes.
- Trained and mentored junior engineers, providing guidance and direction.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Developed high-quality engineering designs and plans to meet industry standards.
- Performed root cause analysis to provide resolutions for production issues.
Technical Lead
Cognizant technologies
Hyderabad
06.2015 - 04.2019
- Worked as Wintel SME
- Understanding the implemented windows environment
- Understanding the application interdependencies
- Windows 2003, 2008 and 2012 Servers deployment and Configuration
- Managing Active directory, DNS and DHCP Servers.
- Remote access and administration of servers using RDP (Remote Desktop Protocol) and ILO
- Managing HW issues - Vendor co-ordination
- Anti-Virus Management and MS Patches Management.
- Active Directory Services - Giving the Limited local permissions in local user Management policy.
- Setup clusters and troubleshooting
- Managing file servers .
- Server builds and decommission.
- Handling Printer Issues
- Involved in In-place upgrade from Windows Sever 2003 to Windows Server 2008,Windows 2012.
- Patching Management downloading patches and segregating baselines according to patches.
- Managing SCCM and implementing the deployment on different environments.
- Primary Escalation contact for P1/P2 issues in the project.
- Incident & Problem Management
- Handling incident tickets and Service requests within SLA
- Acting as liaison between the various business groups and IT groups to communicate issues and coordinate resolutions to production issues
- Root cause analysis and fixing the Windows Server Related issues
- Managing Production changes through release process on DEV / QA / STAGE / PROD
- Working on HP Hardware and raising calls with hardware vendors to add/replace the faulty peripherals, upgrading the firmware software
- Creating, configuring and troubleshooting operating system issues.
- Change Management
- Request For Change – Opening Changes for Server Decommission, Hardware/Software related changes made in servers and Patch management with all the required details/documents
- Implementation of Change tasks
- Communication & Coordination with Clients and other internal Application/Support teams on RFC implementation
- Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
- Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
- Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
- Drove customer satisfaction by prioritizing feature requests based on detailed analysis of user feedback and market trends.
- Optimized resource allocation across multiple concurrent projects by closely tracking team capacity levels against project deadlines and milestones.
- Established continuous feedback loop with customers, integrating their input into product development for greater satisfaction..
- Coordinated with stakeholders to define project requirements, ensuring alignment with business goals and customer needs.
- Oversaw migration of legacy systems to modern platforms, enhancing system scalability and performance.
- Facilitated knowledge sharing sessions, strengthening team expertise and fostering collaborative work environment.
- Coordinated cross-functional teams to ensure seamless integration of new features, resulting in more robust product offering.
- Implemented and maintained technology and software budget.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Specialist
HCL Comnet Ltd.
Chennai
01.2013 - 06.2015
- Working as L2 profile as Part of Global Operation Center working with Healthcare Delivery project which located across the globe.
- Remotely managing around 20000 physical and virtual servers on Windows 2000/2003/2008 platform.
- OS performance tuning for Windows 2000/2003 and 2008 servers.
- Participating in technical discussion with the onsite support team for various ongoing technical issues.
- Third party vendor management for application/service and server hardware related issues.
- Primarily working on change & problem management.
- Participating and Presenting the Changes in CAB & TAB Meetings according to the changes what we have raised.
- Preparation of RCA for Problem Records.
- Adhered to ITIL processes - Incident, Change & Problem management through HP OVSD, & ITSM
- Maintaining all the servers is up to date with all approved patches by using WSUS
- Providing the RCA to Management and application teams
- Installation and configuration of 2008 servers as per the project requirement.
- Providing Remote support for the issues raised by the client on Windows environment.
- Managing the Windows 2003 and 2008 Active Directory environment.
- Managing, Installing and configuring of Active directory using windows Server 2003 and windows 2008 servers.
- Managing Users, Computers & Groups.Creating & Managing the OUs.
- Group Policy Management.
- Administration and troubleshooting of various servers like DNS, DHCP, and FTP etc.
- Coordinating with various internal teams internally based on the alerts.
- Coordinating with various Data Center Teams for Hardware issues of the Servers.
- On call with Incident Management and Change Management for the High Severity Issues.
- Handling Customer problems on priority and Maintaining SLA for closing the calls.
- File Server Management
- Handling CRT Escalations.
- Working with Hardware vendor(HP) for server hardware support
- Working on both production and development servers.
- Supporting more than 16000 servers across the globe
- Supporting EMEA,ASPAC,NA,EU regional datacenters.
- Handling Print server issues.
- Handling DFS issues
- Handling Disk space issues.
- Handling Backup issues.
- Installing application software's which are under our scope.
- Handling the issues with different teams to co-ordinate to resolve the issue
- Resolving the tickets within the SLA.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Optimized inventory management, minimizing waste and reducing costs.
- Generated reports detailing findings and recommendations.
System Administrator
Palmetto solutions PVT Limited
06.2010 - 12.2012
- Giving remote Support to offshore client on Windows server platform. The job responsibilities are Remote Administration and troubleshooting Windows NT/2000/2003 Domain. Maintaining Security Standards for Global service delivery. Strictly following the Service Level Agreement (SLA) process for giving effective support to the client.
- Managing Windows 2000 & 2003 Active Directory domains and providing remote support for Windows Servers
- Responsible for installing and configuring new Active Directory Domain Controllers
- Resolving issues related to Active Directory environment like replication, restoration of deleted objects, cross domain authentication issues etc.
- Installation and troubleshooting of Server OS 2000 & 2003.
- Server Patching
- Creating and Configuring User Profiles including Roaming and Mandatory Profiles.
- Performing hardware up gradation and troubleshooting of hardware issues.
- Configuring and maintenance DNS, DHCP and FTP Servers Backup and Recovery management Trouble shooting the hardware and software.
- Experience in using various remote management and diagnostic tools.
- Installation and configuring and managing of Symantec Anti Virus console on Windows 2003 Server.
- Maintaining & troubleshooting of users of Windows XP desktop pc. Laptops, Network Printers.
- Installing, Configuring and troubleshooting of Outlook 2003.
- Customizing user needs and security issues. Providing day-to-day support for users reset password, Account lockout, Home directory, Outlook, Network Printers, intranet applications.
- Ensuring for latest Microsoft Security patch updating.
- Troubleshooting and Diagnosing the PC Problems
- Involved in PC assembling & installing Operating system and other required software.
- Role in attending customer support calls on both Hardware & Software issues
- Configure printers on network and resolve printer problems.
- Provide and update virus protection for servers and targeted workstations.
- Partitioning disks, creating file systems.
- Having experience on installing and configuring Exchange server.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
Education
M.C.A - Master of Computer Applications
Osmania University
Hyderabad03.2009
B.S.C - Electronics
Kakatiya University
Warangal2007
Skills
Root-cause analysis
Timeline
Senior Systems Engineer
Micron Technology, Inc.
04.2019 - Current
Technical Lead
Cognizant technologies
06.2015 - 04.2019
Specialist
HCL Comnet Ltd.
01.2013 - 06.2015
System Administrator
Palmetto solutions PVT Limited
06.2010 - 12.2012
M.C.A - Master of Computer Applications
Osmania University
B.S.C - Electronics
Kakatiya University