NAVEEN KUMAR R

Infrastructure Automation Manager (Technical Lead + People Manager) for infrastructure automation engineering team of 15 developers.

• Led team in defining, re-engineering, and delivering automation solutions across technology departments, enhancing operational efficiency and reducing manual processes.
• Own and manage (enhance, maintain and support) the infrastructure automation platforms Ansible Tower, AWX.
• Developed strategic and tactical vision for automation platforms (Ansible Tower & AWX), supporting growth initiatives and aligning with organizational goals.
• Directing execution of transformation program/project (using DevOps), for automation of erstwhile manual operational processes, establishing and building DevOps roadmap for BaCP.
• Driving Agile transformation of ITIL operation process. In the business unit, while re-engineering existing software component, for improved performance.
• Driving Agile transformation of ITIL operation process. In the business unit, while re-engineering existing software component for for improved performance.
• Formulating/enforcing Strategy as well as executing operations of infrastructure (incident/problem management, change management, etc.) for the organization.
• Managed people activities including training for skill upgrades, mentoring, and motivating team members to maximize productivity.
• Championed best practices in software architecture, code quality, and testing within the engineering organization to maintain high standards of excellence.

• Directed a team of 8 Agile automation engineers in developing and implementing a Client/Server SDK for the Breez Platform, accelerating automation initiatives and improving platform efficiency.
• Directed efforts focused on business change objectives, providing a framework for senior management to manage the change process effectively.
• Championed the adoption of industry best practices in automation, setting high standards for process quality and ensuring consistent results.
• Identified integration & interface issues, between various applications or systems, focusing on optimizing application performance and scalability.
• Identified integration & interface issues, between various applications or systems, focusing on optimizing application performance and scalability.
• Drove release quality management and risk to ship determination while identifying and resolving risks/issues, planning contingencies to minimize the impact on deliverables.
• Championed adoption of industry best practices in automation, setting high standards for process quality and ensuring consistent outcomes.
• Identified opportunities for cost savings through process improvement initiatives, leading to increased profitability for the company.
• Directed efforts focused on business change objectives, providing framework for senior management to manage change process effectively.

• Managed and optimized enterprise server infrastructure across Windows, Linux, and VMWare environments, ensuring high availability, security, and performance through proactive planning, automation, and cross-team collaboration.
• Installed, configured, and troubleshot Windows Server 2003/2008/2012, ESX/ESXi 4.0/4.1/5.0/5.1, Red Hat Linux, and third-party virtual appliances to maintain operational efficiency.
• Troubleshot complex issues across physical and virtual environments, minimizing downtime and maintaining service continuity.
• Troubleshot complex issues in physical and virtual environments, minimizing downtime.
• Managed HP Proliant, Dell, and IBM servers and Blade servers, coordinating with hardware team for prompt replacement of faulty peripherals.
• Managing HP Proliant, Dell and IBM servers and Blade servers, coordinating with hardware team to add/replace faulty peripherals.
• Environment: Hybrid infrastructure with on-premises and virtualized servers, leveraging Agile practices for iterative improvements.
• Developed comprehensive disaster recovery strategies that ensured business continuity during unexpected events or system failures.

• Delivered enterprise-level support for a large-scale infrastructure of 1000+ servers, ensuring stability, security, and seamless application deployments across Windows, VMWare, and Linux environments.
• Provided Level-2 technical support for onshore project with over 1000 servers, managing setup of Windows Server 2003/2008, Active Directory, DNS, and VMWare ESXi 5.0/5.1, while coordinating with clients and vendors for application support and web application deployments in WebLogic and JBoss.
• Established a system for availability during after-hours and weekend emergencies.
• Managed responsibilities for project deliverables and timelines.

• Delivered end-to-end Level 1 support for business-critical IT infrastructure across diverse industries, ensuring availability, performance, and reliability of servers, networks, and applications.
• Monitored IT infrastructure for global clients in oil & gas, finance, insurance, and education sectors, ensuring optimal performance and reliability of critical devices and applications.
• Ensured infrastructure availability through proactive monitoring and effective incident management and escalation.
• Troubleshot Oracle and SQL database issues, minimizing downtime and ensuring prompt resolutions.
• Troubleshot database issues related to Oracle and SQL, ensuring minimal downtime and quick resolution.
• Troubleshot Oracle and SQL database issues, minimizing downtime and facilitating prompt resolutions.
• Developed IT policies, procedures, and best practices to enhance operational excellence across the organization.