Naveen Kumar V

With over 9 years of experience, I am a dedicated and skilled professional specializing in Global Service Operations, Field Service Management, User Testing, and Training. Currently, I serve as a Global Service Operations Senior Specialist at Alcon Technical Service, where I provide comprehensive technical and professional support to departments worldwide. I ensure end users are well-trained in business processes and system utilization.

• As a pivotal member of the Global Service Operations team, I collaborate with cross-functional teams, spearhead training initiatives, and actively contribute to projects impacting profit and loss. I also participate in enhancement and improvement projects for ERP/CRM systems, engage in end-to-end testing and Agile processes, and provide extended hyper care support.
• My background includes over 6 years of experience in testing, electro-mechanical repair, inspection, and engineering across various fields such as Defence, Heavy Structural Equipment (Marine, Aerospace & Military standards), and Medical Devices (Ophthalmology). I am a certified engineer for multiple products and have successfully represented the Quality Assurance Work Stream of India to the Regional SAP Project Deployment team, ensuring compliance with internal, external, regulatory, and legal standards

• Date of Birth: 11/09/91
• Nationality: Indian
• Marital Status: Married