Naveen Kumar V
Divison Head
Bangalore JP Nagar,KA
Summary
- Dynamic Customer Service Manager with a proven track record at Aditya Birla Retail
- excelling in complaint resolution and team building.
- Spearheaded process improvements that enhanced operational efficiency
- achieving sales goals and fostering professional growth among staff.
- Skilled in CRM and training, I drive results through strategic planning and effective communication.
Overview
12
12
years of professional experience
5
5
Languages Known
Work History
Division Head
Aditya Birla Retail
Bangalore
05.2014 - 12.2020
- Mentored junior staff, fostering professional growth and development across the division.
- Ensured compliance with industry regulations and company policies, maintaining high standards of ethical conduct in all operations.
- Led cross-functional teams for successful project completion within set deadlines.
- Supported corporate initiatives by aligning divisional strategies with overarching organizational goals.
- Developed strategic plans to drive business growth and improve overall performance.
- Served as an effective liaison between upper management and team members, facilitating open lines of communication for issue resolution.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Communicated product quality and market comparisons by creating sales presentations.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Delivered training programs aimed at enhancing employee skills, knowledge, and competencies relevant to their roles in the division.
- Increased productivity by identifying areas of inefficiency and implementing targeted solutions for improvement.
- Recognising my potential towards sales and L2L growth and increased margin with low filfrige selected for instore promotion for higher postion as a Store manager.
Customer Service Manager
Aditya Birla Retail
Bangalore, Karnataka
02.2013 - 07.2014
- Implemented change management initiatives to successfully transition the division through organizational restructuring.
- Conducted thorough market analyses to identify potential opportunities for expansion or risk mitigation within the industry landscape.
- Improved division efficiency by streamlining processes and implementing new technologies.
- Championed process improvements that led to increased operational efficiencies within the division.
Customer Service Supervisor
Jubiliant Retail
Bangalore
07.2011 - 02.2013
- Set and oversaw division budgets in excess of $Amount per year.
- Established clear and consistent policies and procedures.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
Customer Service Executive (Xylem Resource)
Hewlet Packard
Bangalore
04.2009 - 06.2011
- Boosted productivity by pinpointing inefficiencies and applying specific improvements.
- Ensured effective budget management for achieving division goals.
- Focused towards sales targeting a set Goal regular telephonic followups with Enquired customer.
- Promoting a brand by self marketing skills in A class crowded events to push the sales and brand.
Education
Bachelor Of Laws - Legal Studies
Currently Persuing Law
High School Diploma - Electronics And Communications.
03.2008
Diploma discontinued in 4th sem
SSLC Secondary Schooling -
Skills
Customer service
Customer relationship management (CRM)
Training and mentoring
Staff management
Sales promotion
Handling escalations
MS office
Product knowledge
Staff education and training
Training programs
Microsoft outlook, word, and Excel
MS office expert
Budgeting and reporting
Skilled trainer
Timeline
Division Head - Aditya Birla Retail
05.2014 - 12.2020
Customer Service Manager - Aditya Birla Retail
02.2013 - 07.2014
Customer Service Supervisor - Jubiliant Retail
07.2011 - 02.2013
Customer Service Executive (Xylem Resource) - Hewlet Packard
04.2009 - 06.2011
BMS College of Law - Bachelor Of Laws, Legal Studies
Reddy Jana Sangha - High School Diploma, Electronics And Communications.
Government Higher Secondary School - SSLC Secondary Schooling ,
Languages
English
Kannada
Tamil
Telugu
Hindi