Summary
Overview
Work History
Education
Skills
Timeline
Languages
Naveen Kumar V

Naveen Kumar V

Divison Head
Bangalore JP Nagar,KA

Summary

  • Dynamic Customer Service Manager with a proven track record at Aditya Birla Retail
  • excelling in complaint resolution and team building.
  • Spearheaded process improvements that enhanced operational efficiency
  • achieving sales goals and fostering professional growth among staff.
  • Skilled in CRM and training, I drive results through strategic planning and effective communication.

Overview

12
12
years of professional experience
5
5

Languages Known

Work History

Division Head

Aditya Birla Retail
05.2014 - 12.2020
  • Mentored junior staff, fostering professional growth and development across the division.
  • Ensured compliance with industry regulations and company policies, maintaining high standards of ethical conduct in all operations.
  • Led cross-functional teams for successful project completion within set deadlines.
  • Supported corporate initiatives by aligning divisional strategies with overarching organizational goals.
  • Developed strategic plans to drive business growth and improve overall performance.
  • Served as an effective liaison between upper management and team members, facilitating open lines of communication for issue resolution.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Delivered training programs aimed at enhancing employee skills, knowledge, and competencies relevant to their roles in the division.
  • Increased productivity by identifying areas of inefficiency and implementing targeted solutions for improvement.
  • Recognising my potential towards sales and L2L growth and increased margin with low filfrige selected for instore promotion for higher postion as a Store manager.

Customer Service Manager

Aditya Birla Retail
Bangalore, Karnataka
02.2013 - 07.2014
  • Implemented change management initiatives to successfully transition the division through organizational restructuring.
  • Conducted thorough market analyses to identify potential opportunities for expansion or risk mitigation within the industry landscape.
  • Improved division efficiency by streamlining processes and implementing new technologies.
  • Championed process improvements that led to increased operational efficiencies within the division.

Customer Service Supervisor

Jubiliant Retail
Bangalore, Karnataka
07.2011 - 02.2013
  • Set and oversaw division budgets in excess of $Amount per year.
  • Established clear and consistent policies and procedures.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Prepared sales presentations for clients showing success and credibility of products.

Customer Service Executive (Xylem Resource)

Hewlet Packard
Bangalore, Karnataka
04.2009 - 06.2011
  • Boosted productivity by pinpointing inefficiencies and applying specific improvements.
  • Ensured effective budget management for achieving division goals.
  • Focused towards sales targeting a set Goal regular telephonic followups with Enquired customer.
  • Promoting a brand by self marketing skills in A class crowded events to push the sales and brand.

Education

Bachelor Of Laws - Legal Studies

BMS College of Law , Bangalore

Currently Persuing Law

High School Diploma - Electronics And Communications.

Reddy Jana Sangha, Bangalore
03.2008

Diploma discontinued in 4th sem

SSLC Secondary Schooling -

Government Higher Secondary School, Maddur Karnataka.

Skills

Customer service

Timeline

Division Head - Aditya Birla Retail
05.2014 - 12.2020
Customer Service Manager - Aditya Birla Retail
02.2013 - 07.2014
Customer Service Supervisor - Jubiliant Retail
07.2011 - 02.2013
Customer Service Executive (Xylem Resource) - Hewlet Packard
04.2009 - 06.2011
BMS College of Law - Bachelor Of Laws, Legal Studies
Reddy Jana Sangha - High School Diploma, Electronics And Communications.
Government Higher Secondary School - SSLC Secondary Schooling ,

Languages

English
Kannada
Tamil
Telugu
Hindi

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Naveen Kumar VDivison Head