Naveen L
Manager
Bangalore,KA
Summary
Insightful Manager with overall 14+ years of experience including Team management and Network implementation and support. Directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Manager
Capgemini
Bangalore, Karnataka
11.2021 - Current
- Single point of contact to interact with customer for process improvements,optimum uptime,Documentation.
- Managing team of 10 members for technical clarifications and process improvements to maintain customer sites availability as per agreed SLA.
- Performance review,Setting KPI's and tracking it on periodic basis
- Having daily sprint with internal team and weekly sprint with onshore team to resolve process, technical clarifications to avoid any customer escalations
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Training new team members to get adjusted in working environment quickly.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Involving in Network part of new build site and coordinating until successful implementation gets completed
- Onboarded new employees with training and new hire documentation.
Lead Network Engineer
Tata Consultancy Services
Bangalore, Karnataka
10.2019 - 11.2021
- Managing team of 8 members and interacting with customers for projects in pipeline, how to prioritize, plan, and execute expected results
- Working in banking domain for performing bulk firmware upgrade/configuration push for Cisco switches, routers during customer approved maintenance window using Cisco Proprietary tools to enhance user experience while interacting with devices
- Providing inputs to automation team for creation/modification of Python scripts and testing same in Lab environment so that it will be used as input for changes to be done in production environment
- Generating audit/compliance reports for customer devices with help of policies built using regular expressions as per requirements to find out vulnerabilities in existing environment and plan for mitigating it Recommended network security standards and upgrades to management.
- Recommended network security standards and upgrades to management
- Monitored network capacity and performance to diagnose and resolve complex network problems
Technical Specialist
Philips India Limited
Bangalore, Karnataka
05.2016 - 09.2019
- Configuration ( GUI/ TMOS CLI ) and basic application-level troubleshooting of Big-IP F5 LTM
- Migrating existing Cisco switches which are end-of support with equivalent HPE Switches
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance
- Lead network team of 4 members for any technical issues, challenges, or concerns by having quick daily stand-ups
- Guided other team members for issues faced by customers and work along them in case any network support required
- Introduced weekly on-call with global managers for providing status of ongoing migration, pipelined, and providing recommendations in case of any issues found
- Familiar with IntelliSpace PACS data workflow
- Initiated maintaining centralized knowledge base for updating network issues faced and resolution steps taken.
Network Engineer
Naveen L, TT Network Integration India Pvt. Ltd, Kirloskar Motors, TKM
Bangalore, Karnataka
07.2011 - 05.2016
- Monitored and maintained network and software components according to established guidelines and best practices of 500+ Dealer Locations and 10 regional office links spread across India through WhatsUp Gold (WUG) monitoring tool
- Addition, modification, deletion of devices in monitoring tool (WhatsUp Gold) as per requirements and updating same in inventory
- Escalated emergency technical issues beyond scope to maintain optimum up- time
- Performed 1st level of troubleshooting for wan link issues escalated from L1 team. If not resolved coordinating with service provider for restoring it within agreed SLA
- In case of hardware failure, coordinated with vendors for devices which are under AMC for service restoration after 1st level checks and getting it replaced in case of any physical damages
- Monitored network capacity and performance to diagnose and resolve complex network problems
- Developed monthly review meetings with service providers to discuss regarding incident trends, room for improvement of services, new features etc.
Network Engineer
Logisurge
Bangalore, Karnataka
10.2009 - 06.2011
- Monitored and performed 1st level of trouble-shooting using Network View tool for 30+ locations spread across Karnataka
- In case of issues in Network, trouble-shooting same in co-ordination with onsite
- IT person and service providers
- Commissioned new Leased Line and ISDN BRI lines in coordination with third party vendors like BSNL and Reliance.
Customer Support Engineer
Infiniti Engineers Pvt. Ltd
Bangalore, Karnataka
02.2008 - 09.2009
- Implementation, commissioning & maintenance of campus wide LAN, communication, security & surveillance, public address system for entire base
- Setting up Network infrastructure that includes structured cable laying plan for around 1200 data nodes in coordination with multiple vendors
- This has got 15 network centers connected to core switch through gigabit fiber uplinks
- Documentation of finalized network wall sockets using AutoCAD and handing over to customer
- Trained customers to use and maintain equipment to reduce service issues
Education
B. Tech - Correspondence, Electronics and Telecommunication
J.R.N. Rajasthan Vidyapeeth (RV) University
Udaipur 07.2012 - 02.2015
Diploma - Electronics and Communication
Indira Shiva Rao Polytechnic
Udupi 07.2003 - 06.2006
Skills
MANAGEMENT SKILLS
Team Handling
Key Performance Indicators
Improvement initiatives
Operations management
Team Management
OSPF
BGP
VLAN
VTP
HSRP
Firmware Upgradation
Access lists
NAT
Policies and procedures
Certification
AZ-900 Azure Fundamentals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
AZ-900 Azure Fundamentals
09-2022
Manager
Capgemini
11.2021 - Current
Lead Network Engineer
Tata Consultancy Services
10.2019 - 11.2021
CCNP (R & S): Cisco Certified Network Professional
12-2017
ITILv3 Foundation
07-2017
Technical Specialist
Philips India Limited
05.2016 - 09.2019
B. Tech - Correspondence, Electronics and Telecommunication
J.R.N. Rajasthan Vidyapeeth (RV) University
07.2012 - 02.2015
Network Engineer
Naveen L, TT Network Integration India Pvt. Ltd, Kirloskar Motors, TKM
07.2011 - 05.2016
Network Engineer
Logisurge
10.2009 - 06.2011
Customer Support Engineer
Infiniti Engineers Pvt. Ltd
02.2008 - 09.2009
Diploma - Electronics and Communication
Indira Shiva Rao Polytechnic
07.2003 - 06.2006