Naveen Mahesh

Utilized CRM tools to track customer contacts, interactions, and sales opportunities
Researched customer needs to inform product development and create targeted sales pitches

Negotiated favorable terms and discounts with customers that increased customer loyalty and retention
Actively listened to customer feedback and incorporated it into product development
Resolved customer complaints in a timely and satisfactory manner, resulting in a increase in customer loyalty
Trained and mentored new call center representatives on customer service policies, procedures, and best practices
Drafted reports to summarize customer service performance and provide insights to management
Analyzed customer service data to identify trends and suggest improvements to customer service processes

Soft Skills: Demonstrating empathy, patience, and active listening during customer interactions.
Hardware Troubleshooting: Expertise in diagnosing and repairing Apple hardware, including iPhones, iPads, MacBooks, and accessories like AirPods and Apple Watches.
Software Support: Proficient in resolving macOS, iOS, iPadOS, and watchOS issues, including updates, app crases, and compatibility problems.
Customer Assistance: Providing one-on-one technical support via phone, chat, or in-person.
Education and Training: Educating users on Apple product features, software updates, and best practices for optimal use.
Issue Escalation: Collaborating with Apple Support Engineers or higher-level specialists when necessary.
Problem Resolution: Achieving a high resolution rate for customer-reported issues with minimal downtime.
Apple Diagnostics: Utilizing Apple tools like Core, GSX, and Apple Configurator for diagnostics and repairs.
Warranty Management: Knowledge of AppleCare and standard warranty terms for handling claims or repairs.
Technical Documentation: Maintaining accurate case records in CRM systems (e.g., Salesforce or Zendesk).
Metrics and Achievements: Include statistics like "Resolved 95% of issues on first contact" or "Maintained a 4.9/5 customer satisfaction rating."
Continuous Learning: Staying updated on the latest Apple product launches and operating system updates to provide relevant support.

Candidate Verification:Conduct thorough verification of candidate credentials, including education, employment history, and references.
Verify identity documentation, such as government-issued IDs and passports, to confirm authenticity.

Compliance and Accuracy:Ensure adherence to company policies and compliance with legal and regulatory standards for background checks.
Maintain accurate and up-to-date records of all verification activities.

Communication:Liaise with candidates to obtain required documentation and clarify discrepancies in information.
Collaborate with external agencies and vendors for advanced verification processes.

Document Management:Review and analyze supporting documents, such as educational certificates, offer letters, and payslips.
Organize and maintain confidential candidate files in compliance with data protection regulations.

Issue Resolution:Address discrepancies or red flags by conducting further investigations or escalating cases to management.
Provide recommendations to hiring teams based on the findings of the verification process.

Reporting:Generate detailed reports summarizing the verification status and findings for each candidate.
Present regular updates to HR teams on pending, ongoing, or completed verifications.

Process Improvement:Identify gaps or inefficiencies in the verification process and suggest improvements to enhance accuracy and turnaround time.
Stay updated on best practices and emerging trends in background verification and compliance.

Time Management:Meet tight deadlines to ensure the timely completion of verifications without compromising accuracy.

Team Collaboration:Work with the recruitment and HR teams to ensure seamless integration of verification results into the hiring process.
Participate in team meetings to discuss progress, challenges, and solutions.

Confidentiality and Ethics:Handle sensitive candidate information with the utmost confidentiality and integrity.
Uphold ethical practices during all stages of the verification process.