Naveen Mannuru
Hyderabad
Summary
A seasoned Technology Support Specialist with a robust background at Bank of America, where I spearheaded server upgrades and migrations, significantly enhancing system reliability. Expert in server administration and IT security management, I excel in incident resolution and proactive infrastructure optimization. My collaborative approach and technical acumen drive operational excellence and innovation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technology Support Specialist
Bank of America
01.2009 - Current
- Managing the Infrastructure of the Unix and Linux Servers
- Perform the Upgrades & Migrations on the Linux Servers
- Perform the Linux Patch, Kernel Level Upgrades & Migrations.
- Installation, Configuration & Setting up the Backups for the new Servers.
- Documenting the Process and Creating the Knowledge Base in ServiceNow.
- Using the ServiceNow Tool for the Ticketing
- Management of Users, File systems with Physical Storage, NFS on Linux Servers.
- Performing the CPU & Memory Operations on Physical Servers, VMware.
Education
Bachelor of Science - Computer Science And Information Technology
JNTU
Karimnagar, India12-2005
Skills
- Active Directory management
- Ticketing system proficiency
- Remote desktop support
- Software installation
- Server administration
- Incident management
- Patch management
- IT security management
Accomplishments
- Best Employee in [Category] award.
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Certification
- Amazon Web Services (AWS) Certified Cloud Practitioner - Amazon Web Services.
- Microsoft Certified, Azure Fundamentals (AZ-900) - Microsoft.
Languages
English
Intermediate (B1)
Hindi
Intermediate (B1)
Telugu
Intermediate (B1)
Timeline
Technology Support Specialist
Bank of America
01.2009 - Current
Bachelor of Science - Computer Science And Information Technology
JNTU
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