Summary
Work History
Education
Skills
Interest Verticals
Extracurricular Activities
Timeline
Generic

Naveen Mishra

Gurgaon

Summary

Enthusiastic Consultant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Organized and oriented with a strong ability to identify important and complex opportunities in complex environments. Tactic knowledge of a basket of industries such as Technology, Telecom, Manufacturing and FMCG.

Work History

Manager

Protiviti
09.2023 - Current
  • Leading engagements for an IT company spearheading internal audit activities
  • Headed the internal audit and executed a comprehensive risk assessment of internal control documents for a prominent IT company
  • Formulated management reports utilizing tools like PowerBI, crafting impactful presentations, and conducting thorough data analysis
  • Cultivated regular engagements with key management personnel to implement governance enhancement measures.

Senior Associate

PricewaterhouseCoopers
  • Conducted Risk & Compliance engagements for a prominent IT company, including internal audits for a client situated in Western Europe
  • Executed numerous internal audits / business process reviews to identify gaps / leakages (financial or otherwise)
  • Led internal audit activities, performing risk assessments for internal control documents in a leading IT company specializing in facility management
  • Areas covered included employee services, hospitality, facility design and delivery, health, and safety
  • Headed program management process and ensured compliance to client policies, ensured deal velocity, assessed completeness of the documents received, pre-empted the issues in advance and called out to business to ensure increased deal agility
  • Monitored marketing activity spending from a compliance perspective, managing functional compliance budgets in alignment with the overall budget
  • Developed management reporting using tools such as PowerBI, creating impactful presentations and conducting thorough data analysis
  • Established, initiated, maintained, and revised policies and procedures for the Compliance Program and related activities
  • Advised business on compliance-related matters in day-to-day operations
  • Fostered regular interactions with key management personnel, implementing governance enhancement measures
  • Led a project conducting bi-annual reviews for a luxury passenger vehicle manufacturer, evaluating corporate norms (sales), technical requirements, and customer engagement.

Consultant

Ernst & Young
  • Conducting client-centric engagements encompassing Risk & Compliance, Internal Audits, Process Reviews, Standard Operating Procedures, Benchmarking, and Business Performance Improvement
  • Led internal audits for the manufacturing division of a leading steel company, covering inventory management, control gap identification, and remediation plan preparation
  • Conducted risk assessments for internal control documents, focusing on fixed assets, payroll, and procurement
  • Reviewed Standard Operating Procedures (SOPs) across departments to ensure compliance
  • Performed business risk evaluations, presenting recommendations for audit management and auditee consideration
  • Developed risk/control matrices to identify and mitigate risks within the business process
  • Developed service plans in consultation with clients and performed follow-ups assessing quantity and quality of services
  • Collaborate with cross-functional teams to ensure the implementation of corrective actions and process improvements
  • Worked collaboratively with the team and clients to devise plans for achieving engagement objectives, ensuring compliance with professional standards, and offering advice on business risk management and the validation of business information
  • Reviewed and assessed documents to ensure compliance with departmental, local regulations, statutes, and policies
  • Evaluated statements of work prepared by activity owners, ensuring alignment with client policy guidelines
  • Examined working papers and client folders, offering suggestions to enhance engagement productivity, and identifying service improvement opportunities
  • Enforced compliance with engagement plans and internal quality and risk management procedures
  • Cultivated robust working relationships with clients, including process owners and functional heads.

Team Leader

Zomato Media Pvt. Ltd
  • Integral member of the foundational launch team for the Online Ordering Business, contributing to procurement, logistics, merchant onboarding, overseeing customer satisfaction, and managing the order management contact center across multiple
  • Analyzed data calls and monitored rejection percentages for all merchants, providing timely feedback
  • Tracked and reconciled daily customer refunds for processing
  • Developed and coached the team, fostering their full potential through coaching, feedback, development, training, motivation, and appreciation
  • Formulated and implemented strategies to enhance operational efficiency and accuracy
  • Led associate focus groups and meetings to gather suggestions, address concerns, and cultivate positive relations among team members and management
  • Reviewed and assessed ongoing operations, initiating continuous process improvement initiatives
  • Maintained high customer satisfaction by implementing forward-thinking strategies to address customer needs and promptly resolve concerns.

Education

M.B.A -

B.Com -

Class XII -

Skills

  • Internal audits and Process reviews
  • Contract compliance and health check reviews
  • Compliance Management
  • Data Analysis
  • Proficient in Power BI and Visio
  • Risk Management
  • Critical Thinking
  • Analytical Skills
  • Data Management
  • Proficient in MS applications like MS Word, MS Excel, MS PowerPoint

Interest Verticals

  • Consulting
  • Relationship Management
  • Marketing Management
  • Portfolio Management
  • Business Analysis

Extracurricular Activities

Helped increase profitability by approximately 1% by reviewing billing and reimbursement schedules and exposing unnecessary corporate expenses for a leading retail outlet. Member, Wells Fargo Volunteer team: volunteered to provide community service to church and provide free food to the needy, volunteered to assist during calamities.

Timeline

Manager

Protiviti
09.2023 - Current

Senior Associate

PricewaterhouseCoopers

Consultant

Ernst & Young

Team Leader

Zomato Media Pvt. Ltd

M.B.A -

B.Com -

Class XII -

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Naveen Mishra