Sports - Badminton & Cricket
Naveen Mitikiri
Operations | Sales | Client Service | People |Business Development| Customer Success
Bengaluru
Work Preference
Summary
Self-driven professional with over 18 plus years of rich & extensive experience in Operations, People Management, Sales, Business Development, Lead Generation, Marketing Automation, Project Management, People Management & Client Service
Overview
18
18
years of professional experience
6
6
Certificates
4
4
Languages
Work History
Director Operations, BD & Client Services
MarketOne
Bangalore
12.2014 - Current
- Managing Client services, Sales, Business Development across Globe & India Operations.
- As Sales Head, working on RFPs/RFQs for enterprise accounts offering services like Digital, Tele demand gen services.
- Managing global enterprise accounts in APAC, EMEA & US Regions, increased customer experience by ensuring timely deliverables & rigorous QC output.
- Involved in Consulting & pre-sales on SaaS marketing automation platforms like: Eloqua, Marketo, SAP Marketing Cloud & SFMC
- Running operations & people management including comprehensive departments like Digital, Technology, Tele (Lead Gen), Data Analytics, IT, Finance, HR & Admin.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- P&L Management, Sales, R&R programs execution, annual appraisal process, employee motivational & benefit programs, CSR with extreme supremacy.
- People & Operations Management for India Region with team members up-to 90 employees.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- As Regional ISO Officer, administering the audit process & regulated ISMS Policies, BCP Frameworks, Disaster Management, Risk Assessment activities.
Assistant Manager International Sales & Operations
Celtem Knowledge Solutions Private Ltd.
Bangalore
10.2013 - 12.2014
- Performed Operations & Sales Execution for US East Region & Canada having ISM’s with team size of 5 Members.
- Launched Project Management, Quality & IT Products across US regions Such as PMP, ITIL, Six Sigma & CAPM & gone live successfully.
- Market survey, analysis to understand the market competition & strategize yet to launch products or existing products with significant features.
- Ensuring sales & promotions to all the US customers & thus achieving targets through Calls, Email , Chat Support
- Working on process reports to determine Workload & leads.
- Strategic planning in the operations & sales process management.
- Enhance customer satisfaction with end to end service & support right from their
enrollment& until certification of courses as a part of post sales activities. - Motivate & drive team constantly to keep the sales momentum throughout & even in times of lean period.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Collections Analyst/Account Portfolio Manager
Oracle Corporation
Bangalore
11.2012 - 10.2013
- Providing Quotes & Purchase orders to the customers striking deals with Oracle.
- Working closely with sales & order management team as a part of daily operations.
- Ensure collections from the Customer Accounts who are liable after doing business with Oracle, there by achieving 18% increase collections from last FY.
- Building good rapport with all the departments of Oracle leading to business development / continuity with Customers.
- Outbound Sales & collection calls with high profile customers.
- Ensuring sales & promotions to all the US customers & thus achieving targets through Calls & Email Support.
- Constant follow up with customers to ensure fast recovery of collections.
- Enhance customer satisfaction with end to end service & support along with collections.
- Actively executed Strategic planning in collection process management.
- Collaborated on collection and dispute resolution issues.
- Monitored accounts receivable aging and worked with various areas to address business needs.
Team Lead
Xchanging Technologies (India) Pvt. Ltd. (now DXC technologies)
Bangalore
10.2007 - 11.2012
- Managing operations for APAC & EMEA Process & achieving daily targets, for team size of 20.
- Providing training of Insurance, Technical Accounts & Reinsurance basics to new joiner’s & also on the back-end claims process.
- Daily/Weekly/Monthly Quality & Service Calls with Clients to Customer satisfaction, SLA (Quality & On-time) Supervision.
- Kaizen Mentor – Continuous Process Improvement program - Quality Analysis Supervision.
- Bringing in new processes (new business), project transition & project management across APAC & EMEA regions.
- Appraisal Program, Production Supervision, Work Allocation, Attrition Management, KRA & training Plans.
- Work closely with Onshore team & clients as part of the daily operations & deliverables.
- Operating Team that has expertise in processing high profile severity Claims such as Japanese, Chilean & New Zealand Earthquakes, Thailand & Australian Floods etc,
- Project transition from UK Office - worked on run-off claims backlogs in stipulated 6 months time in London.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
B.E. - Information Science
Vijayanagar Engineering College, VTU University
Bellary 06.2002 - 10.2007
P.U.C - Science & Mathematics
Municipal Composite Junior College, Karnataka University
Bellary 06.1999 - 03.2002
High School Diploma -
Wardlaw Secondary High School, Karnataka University
Bellary 06.1996 - 04.1999
Primary Education -
St Philomenas School, Karnataka University
Bellary 06.1989 - 04.1996
Skills
MS Office
Communication Skills
Sales
Business Development
Leadership
Marketing Automation
NetSuite - OpenAir
Salesforce CRM
Project Management
Digital Marketing
Consulting & Strategy Planning
HubSpot
Certification
PRINCE2 Foundational & Practitioner certified in project Management
Accomplishments
- ISO Officer - regulated ISMS Policies, BCP Frameworks, Disaster Management, Risk Assessment activities.
- Practiced as a Kaizen Mentor for Continuous Process Improvement program & Quality Analysis Supervision.
- Successfully directed the transition of Global Projects under Project Management , Account Management , Client Services , Vendor Management , Pre-sales & Sales operations.
- Set-up offices from the ground up across two cities in India & also involved in operations set-up across other regions.
- As a Business Development & Sales Head , involved in Upsell & Cross Domestic & Onshore Accounts, leading a Lead Generation team.
Interests
Movies
Music
Travelling
Watching Plays
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Director Operations, BD & Client Services
MarketOne
12.2014 - Current
Assistant Manager International Sales & Operations
Celtem Knowledge Solutions Private Ltd.
10.2013 - 12.2014
Collections Analyst/Account Portfolio Manager
Oracle Corporation
11.2012 - 10.2013
Team Lead
Xchanging Technologies (India) Pvt. Ltd. (now DXC technologies)
10.2007 - 11.2012
B.E. - Information Science
Vijayanagar Engineering College, VTU University
06.2002 - 10.2007
P.U.C - Science & Mathematics
Municipal Composite Junior College, Karnataka University
06.1999 - 03.2002
High School Diploma -
Wardlaw Secondary High School, Karnataka University
06.1996 - 04.1999
Primary Education -
St Philomenas School, Karnataka University
06.1989 - 04.1996