Summary
Overview
Work History
Education
Skills
Timeline
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Naveen Mohammed

Summary

To be a unique combination of profession progression to act effectively as a successful consultant in the ever changing business environment with humanity and responsibility. PROFILE SUMMARY Proficient with managing Coordinating various IT projects Experienced in transitioning complex infrastructural changes. Experienced in creation and submission of project design documents, project timeline and implementation schedules, resource management, budgets, risk and quality control. Knowledge of Requirement Gathering, Approval from Stakeholders, Business Requirement document (BRD) preparation, design of test cases, leading the UAT team. Knowledge of translating complex business needs into clear and concise Business requirements documents. Knowledge of using leading industry tools like MS Visio, MS Project, MS Excel and MS PowerPoint to develop various project deliverables. Excellent time management, communications, decision-making, leadership and planning skills with the ability to learn quickly and multi-task in a fast paced environment. Effectively identify, develop and execute strategies to boost productivity, efficiency and quality, dynamic Organization, time Management and multi task abilities Actively facilitate and contribute to collaborative team environments and welcome increasing responsibilities as well as opportunities for professional development. In depth knowledge & experience on LANDesk Administration Trained on Oracle 10g Workshop1 and Workshop II from Oracle University with in depth understanding of Oracle 10g Database Administration. Thorough knowledge of SQL language, trained from Oracle University. Excellent understanding of LINUX administration, trained by REDHAT certified partner. Known for effective training, coaching and facilitation skills. Master of multi-tasking, proactive and an articulate communicator.

Overview

17
17
years of professional experience
1
1
Language

Work History

Team Manager

Cognizant Technologies Solutions
Hyderabad, Telengana
01.2023 - Current
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Project Manager

Wipro Limited
Hyderabad, Telengana
05.2019 - 01.2023
  • Planned, designed, and scheduled phases for large projects.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Identified plans and resources required to meet project goals and objectives.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Enterprise System Analyst

Unisys Global Services
08.2011 - 04.2019
  • Enterprise Computing (Client Tower Lead)
  • Manage and co-ordinate various IT projects
  • Responsible for End to End project delivery in terms of understand business requirement, preparing business case, budget preparation, data gathering, planning & coordination, procurement, deployment, delivery & signoff
  • Manage IT Infrastructure service stability and engage stakeholders/ service delivery teams for root cause analysis
  • Responsible for the preparation of dashboards, weekly and monthly business reports and pitches on the team’s performance
  • Responsible to manage all the projects related to LANDesk and SQL Servers
  • Single Point of Contact for Clients for all the IT Infrastructure Projects related to the specific Account
  • Responsible to analyze the gaps in the environment, propose the improvement plan to the customer and rollout the same in the environment as per the ITIL V3 procedure
  • Automate process and workflow using LANDesk Business Process Manager
  • Review and update process documentation within KB – SharePoint
  • Drive weekly calls with the client to discuss activity sheets, process updates and improvement areas
  • Manage the Global deployment projects of all Software packages deployed via LANDesk
  • Provide support for Incident, Problem, Change Management & Task/Event Management via Remedy, ITSM, SNOW
  • Lead corporate initiative to enhance IT service delivery, customer service, and global team collaboration, maximize business efficiency for better project implementation and execution.

Senior Technical Support Associate

DELL COMPUTERS LTD
09.2009 - 09.2010
  • Resolution Expert
  • Resolve all the hardware and Operating System problems of DELL PCs, Laptops and Printers
  • Recommend/procure various computer peripherals and other electronics to the end users
  • Foster a positive business relationship with internal and external DELL customers
  • Functional & Technical knowledge on Windows 2000, XP, Active directory, Mainframe, VPN, VMware, ITAM and VPN
  • Taken ownership of additional responsibilities within the team
  • Like: Reporting of daily metrics & weekly dashboards; Addressing daily client emails with ADHOC requests for action or information.

Customer Service Executive

PVT LTD
05.2007 - 07.2009
  • Dish Network (U.S.A)
  • Troubleshoot all the problems faced by customers regarding ‘Wild Blue’ internet services
  • Responsible to maintain customer account details on Dish Network services
  • Triage & troubleshoot any problems related to EchoStar receivers
  • Always focused to deliver 100% customer satisfaction on every contact
  • ACHIEVEMENTS
  • Single handedly trained and mentored multiple batches of new hires and team members on new products, upgrades as well as productivity and quality initiatives
  • Applauded every quarter for consistent performance on Productivity, Quality and Performance metrics.

Education

Bachelor Degree (BBM) - undefined

Karpagam Arts and Science College
60

Intermediate - Commerce

Sri Gujrathi Vidhyalaya
75

SSC -

CBSE
International Indian School, Riyadh

ITIL V3 Foundation Certified -

ITIL
60

certified Engineer Dell Certified Systems Expert Certificate of Proficiency in Oracle DB Admin, 10g(Workshop 1 &2) and SQL Expert - undefined

Oracle University
2016

Skills

  • PERSONAL DETAILS
  • Name : Naveen Mohammed
  • DOB : 18th Oct 1986
  • Nationality : Indian
  • Quality Standards
  • Project Management
  • Continuous Improvement Projects
  • Team Management Understanding
  • Performance Tracking and Evaluations

Timeline

Team Manager

Cognizant Technologies Solutions
01.2023 - Current

Project Manager

Wipro Limited
05.2019 - 01.2023

Enterprise System Analyst

Unisys Global Services
08.2011 - 04.2019

Senior Technical Support Associate

DELL COMPUTERS LTD
09.2009 - 09.2010

Customer Service Executive

PVT LTD
05.2007 - 07.2009

Bachelor Degree (BBM) - undefined

Karpagam Arts and Science College

Intermediate - Commerce

Sri Gujrathi Vidhyalaya

SSC -

CBSE

ITIL V3 Foundation Certified -

ITIL

certified Engineer Dell Certified Systems Expert Certificate of Proficiency in Oracle DB Admin, 10g(Workshop 1 &2) and SQL Expert - undefined

Oracle University

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