Naveen N

Handling Shipments pertaining to the Departments mentioned below:

Air Export & Import,Sea Export & Import(FCL & LCL),Customs Clearance

Courier & Roadshipments.

• Handling queries/ complaints & escalations from all customers, carries and co-loaders. Review of cost/income accruals to ensure no loss files.
• Responsible for end to end operations of export/import cargo movement from inquiry to payment followup. Specialized in handling critical accounts and customers.
• Doing clearance & delivery for all the shipments without any storage and demmurage charges.
• Calculating the pricing , preparing quotation and follow up for the quote. Negotiating with agent to secure the business
• Keeping Freight records, communicating the shipment status and followup with agent for documents and shipment related issue .
• Tracking customer engagement to develop effective pricing strategies for the Customer enquiries and offerings.
• Communicating with company stakeholders and track the sales of the enquiries or service over time, making changes to the price as necessary to maximize profit.
• Calculating the price, adding Profit margin and preparing quotation for the Customers
• Shipment follow-ups with Overseas agent for Cargo collection, shipping documents, Draft BL and confirming the sailing schedule
• Troubleshooting shipment issues
• Receiving final pre-alert from the Agents
• Clearance & Delivery Arrangements like calculating the Duty amount, preparing for the D.O collection, checking the HS Code approvals and coordinating with customer and transporter for the delivery .
• Follow up for the pending invoice from overseas agent and generating invoice for the customers.
• Generating report for customers based on the credit terms, will do the payment followup and arranging for the cheque collection.
• Adding new vendors and customers, after verifying the documents for the future service.
• Preparing Monthly Sales Report

Finance Reporting and CDZ - NL :

• Provide support / assistance to Finance delivery team.
• Generate KPI reports for PTP, OTC & ICO using Macros and also Manual
  download from JBA.
• Analyzing the Weekly and monthly trends,Showcase dashboards using Pivot table and Pivot chart.
• Generate Daily summary for Inter company transactions for Europe and MEA
  regions.
• Prepare Monthly Performance Review decks for PTP, OTC & RTR/ICO.
• Preparing weekly dashboards for finance team and circulate on time.
• Handling export, import & transit custom declaration as per the sop..
• Preparing reports based on the priority and sending the deliverables on time.
  Planning the utilization based on the volume to deliver the reports on time to
  BP.
• Learning new task and circulating the finalized work flow to team members.
  Collating with BP for reports based queries and requirements.
  Preparing a dashboard on monthly basis for projecting the report status to BP.

• Creation of House Bill of Lading based on the shipping instructions from
  various customers (includes NVOCC, Freight Forwarders). It involves
  customization of bills based on various countries' regulatory framework and
  customer expectations.
• Performed bill of lading audits per vessel/voyage with accuracy of documents
  issued.
• Executed all shipper requested changes to bills of lading as well as
  manifest corrector requests.
• Tracking shipment progress and update the same to customers.
• Email management, responding Mail queries with Agents / customer / Liner.
• Guiding the team on the queries related to the process.
• Rate confirmation with customer service
• Managing the team in the absence of the Team Leader and ensures the Day’s.
• Summary, Reports were sent to the Client & to the management.
• Planning team members leave and creating strong backup to maintain
  performance stabilization.
• Handling escalation emails from the clients, finding the root cause and
  Preventive action.

Responsibilities:
•Managing the stocks and Accounts of the entire restaurant
•Involved in credit and debit transactions of the customer
•Developing, analyzing, and implementing corporate stock plans.
•Utilizing available stock technology applications.
•Maintaining company stock data, developing reports, and answering inquiries
regarding stock plans.
•Ensuring stock option compliance and accuracy

• A dynamic web researcher with 1 year of experience in the field of ecommerce.
• Preparing online shoppers’ site like Amazon sites.
• Correcting broken lines, responding to feedback, analytics and web
  server maintenance.
• Coordinating day-to-day maintenance required to ensure the site
  operates to a minimum acceptable standard.
• Performing regarding the agreed online goals
• Monitoring all website activity.