Naveen Narayana Swamy
Business Analyst, Operations
Benagaluru
Summary
- Profit-driven and process-oriented manager of multimillion-dollar manufacturing operations and top-producing teams (150+ direct/indirect reports). History of strengthening compliance; improving processes; and elevating output, quality, customer satisfaction and employee morale to all-time bests. Relied on to drive top-line and bottom-line gains regardless of supply chain challenges, production-line issues and/or union obstacles.
- Solutions-driven business analyst with experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals. Seek opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Representative, Foreign Exchange
Laura Lessmeister
Mainz
03.2022 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Used Icsoft ERP software to prepare memos, correspondence and reports.
- Responded to customer calls and emails to answer questions about products and services.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Operation Manager
A N Gajendra prasad
Benagaluru
12.2020 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
ERP Administrator
A N Rajendra Prasad
Benagaluru
12.2020 - Current
- Developed, maintained and implemented ERP software in Agile Frame work as a Scrum Developer.
- Data Migration from Excel format to ERP software.
- Created Flow chart and Procedures for individual transaction with respect to the department.
- Monitored, analyzed and troubleshot hardware, software and network problems.
- Recommended new strategies for improving system performance.
- Developed Financials Report as per statutory requirement.
- Created reports to analyze performance of operations with respect budgeted.
- Scrum team development and served as a Scrum Master.
Education
Bachelor's of Engineering - Mechanical Engineering
New Horizon College of Engineering
Bangalore09.2020
Skills
- Delivering Positive customer engagement
- Initiative - Driven
- Collaborative
- Problem-Solving
- Agile Frame Work
- Self Organized
- Cross Functionality
- Extreme Accountability & Ownership
- Transaction Error Identification
- Balance Verification and Reconciliation
Certification
- Certified Lean Six Sigma Green Belt, Advance Innovation Group Pro Excellence (AIGPE) - [17.5 Total Hours]
- The Ultimate Advanced Training For Agile Scrum Masters. Instructors- Vladimir Raykov.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Customer Representative, Foreign Exchange
Laura Lessmeister
03.2022 - Current
Operation Manager
A N Gajendra prasad
12.2020 - Current
ERP Administrator
A N Rajendra Prasad
12.2020 - Current
Bachelor's of Engineering - Mechanical Engineering
New Horizon College of Engineering
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