naveen neeraj

niranam

Summary

Dynamic Assistant Manager at Henneys with a proven track record in operations management and team leadership. Enhanced customer satisfaction through effective complaint resolution and fostered a collaborative work environment. Skilled in project management and business development, driving strategic growth initiatives while maintaining high-quality service standards.

Overview

years of professional experience

Languages

Work History

Assistant Manager

Henneys

05.2023 - 12.2024

Supervised day-to-day operations to meet performance, quality and service expectations.
Improved customer satisfaction by addressing and resolving complaints promptly.
Developed strong working relationships with staff, fostering a positive work environment.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Maintained a clean, safe, and organized store environment to enhance the customer experience.

Education

Bachelor of Science - BCA

Pmg College

Thiruvalla

04.2001 -

Skills

Operations management

Team leadership

Employee performance evaluations

Cost reduction

Decision-making

Customer relationship management (CRM)

Project management

Project management abilities

Staff supervision

Business development

Timeline