Naveen Raj
Bangalore
Summary
Regional Account Manager bringing 5 + years of experience and a successful sales profile. Comprehensive knowledge of sales and negotiation tactics with commitment to building long-term relationships to consistently bring in new clients. Adept at meticulous organization and data-driven salesmanship with extensive knowledge of ground level and high level sales with Customer relationship experience. Looking for a position where dedication is appreciated in a company ready for comprehensive streamlining and systematic increases in profits.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Regional Account Manager
Prateek Technosoft
Bangalore
05.2023 - Current
- Developed and implemented regional sales plans to increase market share for assigned accounts for Oracle Netsuite
- Conducted weekly meetings with account representatives to review performance, address issues, and develop strategies for improvement.
- Analyzed customer data to identify trends in the industry and develop targeted marketing campaigns.
- Negotiated pricing agreements with clients based on their needs and budget constraints.
- Provided technical support and training to customers on all products offered by the company.
- Monitored competitor activities within the region to ensure competitive pricing and services were maintained.
- Participated in trade shows, conferences, and other events to promote brand awareness in the region.
- Achieved sales targets - 2.4 Cr ( INR ) and outcomes consistently by tenaciously pursuing new customers and sales opportunities and rebuilding the old relationships in terms of extra offerings.
Customer Service Representative
Amazon
Coimbatore
06.2018 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
Senior Brand Manager
MyGate
Bangalore
04.2022 - 04.2023
- Partnered with sales teams on trade show preparation and other promotional activities for brands like k12, Mercedes, Audi and Dabur etc.
- Provided guidance on brand identity standards across multiple channels including web, mobile and retail outlets.
- Developed and implemented strategic brand plans to increase market share, revenue and profitability.
- Created innovative campaigns leveraging digital channels to reach target audiences.
- Managed the development of creative assets such as logos, taglines, videos and print materials.
- Directed the design of promotional activities including advertising, public relations and events.
- Collaborated with cross-functional teams to ensure successful execution of brand initiatives.
- Produced monthly reports outlining progress against goals and objectives.
- Maintained relationships with external vendors such as agencies, printers and designers.
- Directed 10-member team focused on bolstering client communications, campaign effectiveness and YOY sales.
Senior Inside Sales Representative
Upgrad
Bangalore
04.2021 - 03.2022
- Conducted outbound calls to existing clients for account management purposes.
- Negotiated pricing and terms with customers as needed.
- Coordinated customer service activities with other departments such as delivery, billing.
- Analyzed data from CRM software to identify trends, opportunities and risks.
- Maintained relationships with key accounts by scheduling regular meetings and calls with decision makers.
- Managed customer inquiries via phone, email or chat applications in a timely manner.
- Developed and implemented sales plans to increase market share.
- Supported sales team of 10 members by providing coaching on topics such as cold calling techniques, objection handling skills.
- Covered Target of 10 L a week, substantially 1.2 Cr pe quarter consistently.
Business Development Executive
Byjus
Coimbatore
07.2019 - 01.2021
- Developed and implemented strategies to increase customer base and revenue growth.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Negotiated contracts with clients for new business development initiatives.
- Coordinated with cross-functional teams to ensure effective execution of projects.
- Drafted proposals for potential customers outlining terms of service agreements.
- Prepared reports summarizing progress week on week towards achieving organizational goals related to new business acquisition.
- Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided.
- Worked on target achievement - 1.5 L per week & 6 L a month and won consistently
Education
Bachelor of Science - Electrical And Electronics Engineering
KPR Institute of Engineering And Technology
Coimbatore 06-2018
Skills
- Marketing Planning
- Market Forecasting
- Budget Compliance
- Budget Management
- Competitor Monitoring
- Profit And Loss Monitoring
- Marketing
- Acquiring And Retaining Customers
- Upsell Opportunities
- Supporting International Sales Team
- Account Strategy Development
- Sales Meetings And Orientations
- Key Account Management
- Pipeline Development
- Pipeline Maintenance
- Operations Management
- Forecasting
- Business Development
- Company Promotion
- Finance
- Customer Relationship Management
- Product And Service Knowledge
- Territory Management
- Sales Presentations
Certification
- Google Ad sales
- Netsuite Certification
- HTML and JAVA
- Website Development
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Accomplishments
- Best BDR in the entire Tamilnadu spam and Vertical - 2019 ( Byjus )
- Best IS team contributor - 2020 ( Upgrad )
- Achieved highest contributor in terms of Ticket size ( 25 L min value / Order ) - MyGate
- Best Sales Perfomance - Given by Oracle ( 2024 )
Timeline
Regional Account Manager
Prateek Technosoft
05.2023 - Current
Senior Brand Manager
MyGate
04.2022 - 04.2023
Senior Inside Sales Representative
Upgrad
04.2021 - 03.2022
Business Development Executive
Byjus
07.2019 - 01.2021
Customer Service Representative
Amazon
06.2018 - 06.2024
Bachelor of Science - Electrical And Electronics Engineering
KPR Institute of Engineering And Technology
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