NAVEEN RAJ
Bengaluru
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes.
I have a strong track record in the financial services industry, specializing in fraud, risk, compliance/KYC, and escalations. Seeking challenging and growth-oriented opportunities with reputed organizations to expand learnings, knowledge, and skills. Experienced Fincrime Manager with expertise in the Financial Intelligence Unit (Fincrime), including anti-money laundering, KYC, chargebacks, PEP, sanctions, and more. Thrives in high-pressure environments and solves complex problems while making sound decisions. Adept at training and managing employees and delivering effective solutions that drive organizational success. Proven record of streamlining processes and leading high-performing teams as a managerial professional. Strong analytical skills and commitment to achieving results. Collaborative leadership and adaptability to changing needs. Known for strategic planning, process improvement, fostering a culture of accountability and excellence, and consistently meeting changing organizational needs.Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
Work History
Fincrime Escalation Officer(Fincrime Manager)
REVOLUT
08.2023 - Current
- Managing a team of 10-15 Analysts working for Singapore,UK and US jurisdiction.
- Managing the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity & quality)
- Reporting directly to MLRO office and taking care of regulatory operations for Singapore.
- Responding to regulatory inquiries and other requests from local authorities related to submitted Suspicious Activity Reports
- Acting as the escalation point for Law Enforcement Agencies and ensuring high quality Suspicious Activity Reports are submitted according to local requirements for Singapore and UK
- Investigate and provide final decisions on escalated cases from Financial Investigation Unit(Fincrime).
- Help with decisions related to sanction screening, sanctions lists
- Responding to other queries related to cases where second line of defense(2LOD) review is needed
- Working with MLRO and escalating significant cases, reporting trends, monitoring and detecting of rare and/or new patterns
- Working on escalated/complex cases or tickets and complying with the expected times of resolution. Check and approve or decline Chargeback escalations, EDD requests, KYC escalations and check if the client is breaching T&C
- Participating and collaborating with management as needed in projects, training, implementation of new processes
- Exposure in FinCrime operations, having acted as the escalation point - Handling complex cases related to Money laundering, Sanctions, PEP, KYC etc. Familiarity with AML and sanctions regulations ( eg. JMLSG, ML regulations, OFAC, POCA and etc.)
- Approve/Reject cases decisions related to AML/CTF, Sanctions, KYC, PEP screening
- Review policies and procedures and advise if changes are required
- Analyzing complex information to identify the key issue/action and drive resolution
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Fincrime Analyst - Mid(Financial Intelligence Unit)
REVOLUT
05.2022 - 08.2023
- Reviewing, investigating and reporting financial crime cases on retail and business accounts
- Reviewing UARs raised by Aml/TM/KYC/Screening, Chargebacks and Sanction Teams
- Reviewing chargeback claims and identifying any false claims raised by clients
- Providing the on-going monitoring and resolving of the formal complaints and Financial Ombudsman Service complaints related to the Financial Investigations' Unit cases
- Acting as a point of contact for law enforcement agencies in the ongoing criminal investigations that commenced from the submitted SAR
- Managed a portfolio of EU, US, SG, IND, and VIP/PEP/Sanction cases
- Dealing appropriately with the consent refusals following the submission of the SAR
- Acting as a point of contact for the law enforcement agencies in the ongoing criminal investigations that commenced from the submitted SAR
- Acting in accordance with the written policies, procedures, and relevant legislation
- Cooperating with other teams in providing professional and efficient front line compliance support and seeking to improve the Company's processes
- Preparing SAR/STR for cases in US, AU, EU and SG as per regulatory requirements
- POC for Singapore
- Directly Dealing with MLRO to resolve complex Reporting cases and also Prepare STRs on behalf of MLRO
- Assist with the alert workload and investigating suspicious patterns, activity and fraud, conduct suspicious activity report investigations, as well as high risk customer/account reviews, and file the suspicious reports(SAR/STR) to the regulators
- Experience in drafting manual reports and filing them with the regulators of various jurisdiction which include, US, SG, NCA, FNTT
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Fraud Specialist III
J.P MORGAN CHASE AND CO.
04.2019 - 08.2021
- Piloted the Migration of Escalation team from San Antonio to Bengaluru
- Ensured all members adhere to work ethics and follow proper adherence
- Tracking and monitoring of team statistics and performance reviews
- Provided coaching and feedback to Team members daily
- Piloted the new service application called ALYX chat for bankers and customers during the pandemic
- This helped in improving customer interaction and also assist bankers with critical account query's
- Supervised Development centre - Assisted improving efficiency of certain employees who were not able to meet monthly/quarterly targets
Fraud Analyst II
J.P MORGAN CHASE AND CO.
06.2018 - 04.2019
- Piloted the Compliance/KYC team for the site .Worked on all cases linked to regulatory norms the bank needs to follow in servicing personal and business accounts
- Handled cases like CDAP, OFAC, AML-KYC , NAS, NAIC etc
- SME FOR TRAINING NEW HIRES AND UPSKILLING - Assisted in training New hires in San Antonio and Houston and also was tasked with handling coaching sessions with peers
- Managed a team of 25 members , took care of the process doubts and also assisted in feedback sessions of the errors obtained by team
Fraud Analyst I
J.P MORGAN CHASE AND CO.
10.2016 - 06.2018
- Check Forgery(in- clearing, deposits) - Processing high volumes of error- free transactions and meeting departmental SLA needs
- Electronic Money Movement - Verify transfers done via online portal and segregate the fraud from the good for transactions up-to 10 million Dollars
- Account Review - Review customer accounts for signs of any suspected wrongdoing like Elder abuse, theft, job scam
- Flag accounts for further validation of suspicious activity or unethical banking practices
- Approval at branch - verify and approve High Dollar Withdrawals of funds at branch
- Restriction/closing accounts - Based on accounts being compromised or ending relationship based on account maintenance
Business Development Manager
Serviceter.com
02.2014 - 10.2016
- Company Overview: E-commerce start- up providing wide range of services to users by connecting skilled professionals to customers (company is inactive from 2016)
- Maintained up to date knowledge of product and service changes
- Investigated and resolved customer inquiries and complaints
- Updated customer orders from start to finish
- Solved unresolved customer escalations
- Created alternative business plans to improve customer experiences
- E-commerce start- up providing wide range of services to users by connecting skilled professionals to customers (company is inactive from 2016)
Education
10th - Pass
Delhi public school
01.2009
Bachelor of Engineering -
VTU
06.2016
Skills
- Team leadership
- Banking regulations
- Microsoft office
- Fraud prevention
- Analytical thinking
- Time management
- Decision-making
- Complex Problem-solving
- Jira/ Confluence, Slack,Google suit
Accomplishments
- Awarded Employee of the year in 2019
- Awarded Executive Directors award for 2020
- Awarded JPMC Aspire to Inspire for 2020
Languages
English
Hindi
Malayalam
Kannada
Hobbies and Interests
- Trekking
- Badminton
- Indoor Gardening
Timeline
Fincrime Escalation Officer(Fincrime Manager)
REVOLUT
08.2023 - Current
Fincrime Analyst - Mid(Financial Intelligence Unit)
REVOLUT
05.2022 - 08.2023
Fraud Specialist III
J.P MORGAN CHASE AND CO.
04.2019 - 08.2021
Fraud Analyst II
J.P MORGAN CHASE AND CO.
06.2018 - 04.2019
Fraud Analyst I
J.P MORGAN CHASE AND CO.
10.2016 - 06.2018
Business Development Manager
Serviceter.com
02.2014 - 10.2016
Bachelor of Engineering -
VTU
10th - Pass
Delhi public school
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