Naveen Rao
IT & Adminstrator Manager
Bangalore
Summary
Experienced Manager with a strong focus on strategic growth, stakeholder relationships, and operational excellence. Proven track record in expanding business opportunities, securing partnerships, and enhancing brand reputation. Skilled in fostering team collaboration, optimizing processes, and driving long-term profitability and success.
Experienced with coordinating office activities and managing administrative functions. Utilizes strategic planning and resource allocation to drive operational success. Knowledge of team leadership and process improvement to enhance productivity and efficiency.
Professional administrative leader with proven track record in managing office operations and optimizing workflow. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, skilled in organizational management and strategic planning.
Professional administrative expert prepared for leading and optimizing office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in project management, process improvement, and communication. Reliable and efficient with proactive approach to problem-solving and organizational excellence.
Overview
23
23
years of professional experience
2
2
Languages
Work History
IT & Administrative Manager
SB Broadband Services Pvt. Ltd.,
06.2015 - Current
- Built and maintained strategic relationships with key stakeholders, including clients, investors, and industry leaders, driving business growth and partnerships.
- Expanded business opportunities by networking at industry events, conferences, and with potential clients, staying informed on market trends and best practices.
- Enhanced brand reputation by representing and promoting the company to increase credibility and visibility in the market.
- Fostered internal collaboration by developing strong relationships across departments, aligning goals and streamlining processes.
- Secured funding and capital by networking with venture capitalists, banks, and financial institutions, contributing to business growth.
- Identified and mentored talent through professional networks, driving leadership development and talent acquisition.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Met department budgets by monitoring and reporting on office expenses.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
IT & Administration Officer – GSS IT
DNV GL
05.2012 - 06.2015
- Installation and configuring computer hardware operating system and applications
- Monitoring and maintaining computer systems and network via firewall
- Talking to staff through a series of action, either face to face or over the telephone or through E-Mail to help set up systems or resolve issues.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Replacing parts as required
- Providing support, including procedural documentation and relevant reports
- Following diagrams and written instruction to repair a fault or set up a system
- Supporting the roll-out of new application
- Setting up new users’ accounts and profiles and dealing with password issue
- Responding within agreed time limits to call-outs
- Working continuously on a task until completion
- Prioritizing and managing many open cases at one time
- Conducting electrical safety checks on computer equipment
Executive IS & System Admin – System Administration
Pierian Services Pvt. Ltd.
11.2009 - 11.2011
- Installing, configuring and managing Windows Server 2003, Windows XP/Vista/7
- Implementation and administration of DNS, DHCP and ADS servers
- Managing Active Directory users and groups
- Creating and managing Organizational units
- Troubleshooting Client-Domain related problems
- Installation and configuration of Network printers
- Configuring and maintaining Norman antivirus corporate edition
- Configuring and troubleshooting of MS Outlook 2003/2007
- Installation of Windows XP Operating System in Intel Platform and configuration device drivers
- Installation of OS patches (Service Pack)
- Installing and configuring different software’s
- Maintaining system backups and performed system/file restorations on Windows systems.
- Troubleshooting the Regular Hardware and Network Problems
- Taking control of machines through remote control tools like VNC, Team Viewer and configuration of laptops and desktops with standard software’s
- Installing & Configuring VPN, Wireless Networks in laptops.
- Prepared annual data to determine metrics for operational performance.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Developed strategic partnerships with industry leaders, enhancing company reputation and access to new customers.
- Implemented company-wide sustainability program, reducing environmental impact and achieving industry recognition.
Consultant – IS and Operations
StrataPRO Analytics and Consulting Pvt. Ltd.
01.2006 - 05.2009
- Installing, configuring and managing Win Server 2003
- Installing and configuring laptops with Win XP/Vista and other software like Office 2007, Anti-virus etc.
- Installing OS for new PC’s and bringing them to the customer’s domain
- Installing and managing routers and wireless network
- Installing and troubleshooting of Printer and scanner
- Configuration of emails in outlook 2003/2007
- Trouble shooting all hardware and software issues
- Reduced costs through effective vendor management and negotiations for hardware, software, and services.
- Maintained up-to-date knowledge of industry trends and best practices in vendor management, applying this expertise to drive ongoing improvements within the organization.
- Maintained up-to-date knowledge of industry trends, enabling proactive adjustments to vendor management strategies as needed.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
System/Network Admin and Support Engineer
Amogh Broadband Services Pvt. Ltd.
12.2003 - 01.2006
- Implementing, configuring, troubleshooting and administration of systems including Web Servers, Mail Servers, Application Servers and Desktops
- Administrating and troubleshooting a group of Windows servers running various services like HTTP, FTP, SMTP and development servers
- Data backup, remote management of Servers, monitoring ISP links & bandwidth and documenting the tasks performed
- Providing remote/desktop support to the clients in configuring and troubleshooting the TCP/IP configuration, Windows XP various services and applications
- Customer Support Engineer which involves installing, configuring and providing support to Educational institutions, Internet centres, houses, banks, etc
System Maintenance and Administration
Bharat Electronics Ltd.
11.2002 - 11.2003
- Hardware assembly, Testing of PCs, Network installation and maintenance
- Installing and configuring desktop with OS like Win 98, Win 2000, and Win XP
- Installing Service packs, patches, configuring network printers
- Troubleshooting Operating System, Network, Hardware issues
Education
Bachelor of Computer Applications - undefined
Sikkim Manipal University
01.2010
MCSE (ID: SR5770940) and CCNA - undefined
IIHT
01.2009
Diploma - Computer Science
M.N Technical Institute
01.2002
Skills
Knowledge about Domain Controller and Active directory
Knowledge about Operating system like Windows 2000/xp/Vista/2003/10/11
Maintaining LAN
Troubleshooting LAN
Knowledge about different server
Maintaining Exchange server
Knowledge about OSI reference Model
Knowledge about IP Addressing
Knowledge about Protocols
Knowledge about Routing
Knowledge about Switching
Office supervision
Documentation and control
Office management
Administrative support
Customer service management
Recordkeeping and reporting
Microsoft Office Suite
Organization and multitasking
Staff management
Budgeting and expense monitoring
Office administration
Declaration
I hereby declare that all the information provided above is true and correct to the best of my knowledge and belief. Date: Place: Signature
Timeline
IT & Administrative Manager
SB Broadband Services Pvt. Ltd.,
06.2015 - Current
IT & Administration Officer – GSS IT
DNV GL
05.2012 - 06.2015
Executive IS & System Admin – System Administration
Pierian Services Pvt. Ltd.
11.2009 - 11.2011
Consultant – IS and Operations
StrataPRO Analytics and Consulting Pvt. Ltd.
01.2006 - 05.2009
System/Network Admin and Support Engineer
Amogh Broadband Services Pvt. Ltd.
12.2003 - 01.2006
System Maintenance and Administration
Bharat Electronics Ltd.
11.2002 - 11.2003
Bachelor of Computer Applications - undefined
Sikkim Manipal University
MCSE (ID: SR5770940) and CCNA - undefined
IIHT
Diploma - Computer Science
M.N Technical Institute