Naveen Reddy
Bengaluru
Summary
Technical Specialist with expertise at Tata Consultancy Services and HCL Technologies, with 4 years of experience in ServiceNow ITSM, ITOM and CMDB Management. Expertise in Rest API integration and Javascript led to successful automation of workflows ,significantly enhancing operational efficiency.Strong troubleshooting skills and effective stakeholder collaboration drive impactful solutions that elevate service delivery and system performance.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Technical Specialist
HCL
Bangalore
06.2024 - Current
- Configured REST API Integrations to facilitate seamless data synchronisation between ServiceNow and External Systems, enhancing overall operational efficiency.
- Mid Server Installation and Configuration
- Created workflows to automate the processes within the ServiceNow Environment.
- ServiceNow ITOM Discovery - CMDB , Mid Servers ,Probes/Sensors ,Patterns.
- Discovery Credentials, troubleshooting discovery failures.
- Collaborated with stakeholders to gather requirements for ServiceNow implementations.
- Provided support and troubleshooting for end-users on ServiceNow functionalities.
Assistant System Engineer
Tata Consultancy Services
Bangalore
02.2022 - 05.2024
- Designed, configured and customized ServiceNow ITSM modules including Service Catalogs, Change Management, Problem Management,Incident Management, and CMDB to meet business requirements.
- Collaborated with stakeholders to gather requirements for creating and maintaining service catalogs, order guides, record producers, and workflows.
- Developed client-side and server-side scripts, UI policies, UI actions, workflows, and email scripts.
- Executed REST API integrations to transfer data between ServiceNow and external tools.
- Customized forms, lists, and notifications to enhance usability and operational efficiency.
- Configured and managed SLA, OLA to ensure compliance with Service Commitments.
- Implemented Access controls (ACLs), roles to ensure data integrity and compliance.
- Documented technical designs, configurations and operational procedures for knowledge transfer and audits.
Education
Bachelor of Technology - Computer Science And Engineering
Gitam University
Bangalore, Karnataka08-2021
Skills
- ServiceNow configuration
- ITSM
- Discovery
- CMDB management
- REST API integrations
- Workflow automation
Certification
ServiceNow Certified System Administrator
Languages
- English
- Telugu
- Hindi
- Kannada
Achievements
- On the Spot - Team Awards
- Appreciation awards
Timeline
Technical Specialist
HCL
06.2024 - Current
Assistant System Engineer
Tata Consultancy Services
02.2022 - 05.2024
Bachelor of Technology - Computer Science And Engineering
Gitam University