Naveen Rudola
Old Faridabad
Summary
Results-driven Responsive Service Engineer with extensive industry experience in customer service and technical support. Demonstrated excellence in project management and field service solutions, guaranteeing operational efficiency. Strong written and verbal communication skills foster collaboration with clients and team members, while specialized expertise in troubleshooting and preventive maintenance enhances equipment reliability. Committed to driving operational excellence, improving customer satisfaction, and delivering high-quality results on schedule.
Overview
10
10
years of professional experience
Work History
Service Engineer/Supervisor
Vats Filtration Technologies Pvt. Ltd.
10.2019 - Current
- Managed projects in North India.
- Executed installations for new projects at multiple locations.
- Maintain NAS 8 oil quality at different sites (Escorts, Kubota, Maruti, Mahindra, etc.).
- Compiled accurate records of equipment installations and maintenance.
- Provided feedback to product development teams about customer needs and suggestions for improvement.
- Assisted in installing equipment and tested and maintained equipment.
- Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
- Coordinated shutdowns and turnarounds for major maintenance activities, minimizing operational impact.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Managed inventory and supplies to ensure materials were available when needed.
Service & Sales Engineer
ATS Instrument & Engineering
New Delhi
01.2018 - 09.2019
- Inspecting, installing, and testing the machinery.
- Searched for new and potential customers.
- Taking daily reports from the sales and service team, and taking action on them.
- Generated regular reports on service performance.
- Ensured availability of all necessary spare items.
- Investigated customer complaints related to product performance or quality issues.
- Conducted site visits to assess customer needs and recommend appropriate solutions.
- Provided training and product support for other members of sales team.
Service Engineer
Fuhrer Hydraulik (EPE Process Filters & Accumulators)
New Delhi
06.2015 - 12.2017
- Serviced hydraulic accumulators and cylinders across diverse industries.
- Managed operations for sugar mills across North India and Nepal.
- Managed inventory.
- Ensured friendly and efficient customer interactions.
- Delivered specialized guidance on service matters.
Education
B.Tech - Electrical and Electronics
Roorkee College of Engineering
Roorkee,Uttarakhand01.2015
Skills
- Document Analysis Skills
- Comprehensive Service Knowledge
- Analytical Problem-Solving
- Proactive Maintenance Coordination
- Project Management
- Installation and commissioning of machinery
- Inventory management and optimization
- Service reporting and documentation
- Pre sales technical support
- Collaboration and Teamwork
- Travel Flexibility
- Schematic Interpretation
- Supply Chain Coordination
- Field Service Operations
Hobbies and Interests
- Cooking
- Cricket Enthusiast: Playing and Watching
- Listening to Music
Personal Information
- Current CTC: 4.5 Lakh
- Father's Name: Mr. Ramswaroop Rudola
- Mother's Name: Mrs. Buddhi Devi
- Date of Birth: 07/17/95
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Affiliations
- Member of the College Discipline Committee for two years
- Participated in the College Cultural Festival
Accomplishments
- Employee of the Month Award
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Garhwali
Proficient (C2)
C2
Timeline
Service Engineer/Supervisor
Vats Filtration Technologies Pvt. Ltd.
10.2019 - Current
Service & Sales Engineer
ATS Instrument & Engineering
01.2018 - 09.2019
Service Engineer
Fuhrer Hydraulik (EPE Process Filters & Accumulators)
06.2015 - 12.2017
B.Tech - Electrical and Electronics
Roorkee College of Engineering
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