Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
NAVEEN S

NAVEEN S

Taluk, Namakkal

Summary

Experienced Guest Service Officer with over 1 years of experience in hospitality industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

2
2
years of professional experience

Work History

Front Office Associate

Hablis
Chennai
11.2021 - 06.2022
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Designed employee work schedules to address complete operational needs.

Guest Service Officer

Somerset Greenway
Chennai
06.2022 - Current
  • Greeted guests upon arrival, offered assistance and answered questions to build rapport and retention.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
  • Delivered messages, mail and packages left for guests to hotel rooms.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Collected room deposits, fees and payments.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.

Education

SSLC -

Govt.boys.Hr.sec.school
Namakkal
03.2016

HSC -

Govt.boys.Hr.sec.school
Namakkal
03.2018

BSC - Hotel Management

Muthayammal College of Arts And Science
Namakkal
03.2021

Skills

  • Personable Guest Service
  • Maintenance Team Collaboration
  • Daily Reports
  • Computer Skills
  • Passport Checks
  • Company Safety Policies
  • Guest Satisfaction
  • Key Management System
  • Membership Registrations
  • Secure Items
  • Performance Goals

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Guest Service Officer

Somerset Greenway
06.2022 - Current

Front Office Associate

Hablis
11.2021 - 06.2022

SSLC -

Govt.boys.Hr.sec.school

HSC -

Govt.boys.Hr.sec.school

BSC - Hotel Management

Muthayammal College of Arts And Science

Similar Profiles

CREATE PROFILE
NAVEEN S