Interests to play lead roll for coffeeshop
NAVEEN SANTHANAM
LEAD BARISTA
CAYMAN ISLANDS,GEORGE TOWN
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of all aspects, including planting, roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Knowing well of coffee roasting.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Barista Trainee/Barista Supervisor
Papermans coffeehouse
cayman islands, george town
02.2013 - 07.2020
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Upsold specialty items with beverages, increasing store sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Cleaned counters, machines, utensils and seating areas daily.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Cook's Assistant
POPPEYS HOTEL
TIRUPUR , TAMILNADU
03.2005 - 05.2006
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Distributed food during busy peak periods to drive customer satisfaction.
- Placed orders to restock items before supplies ran out.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Worked on salads, desserts and meat preparation for CHEF to increase kitchen speed.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Worked with chef to prepare daily food specials and other supplies.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Met production requirements for banquet and outlet desserts and breakfast pastries.
Education
High School Diploma -
GPCC
COIMBATORE 02.2004 - 11.2004
BA ENGLISH LITERATURE - DISTANCE EDUCATION
KAMARAJAR UNIVERSITY
MADURAI 06.2019 - Current
Skills
Supervisory skills
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 12 staff members.
- Redesigned coffee menu for improved readability.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Promoted to Barista supervisor] after [36] months.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
BA ENGLISH LITERATURE - DISTANCE EDUCATION
KAMARAJAR UNIVERSITY
06.2019 - Current
Barista Trainee/Barista Supervisor
Papermans coffeehouse
02.2013 - 07.2020
Cook's Assistant
POPPEYS HOTEL
03.2005 - 05.2006
High School Diploma -
GPCC
02.2004 - 11.2004
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