Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Information
Timeline
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Naveen Shankar

Assitant Manager
Greater Noida

Summary

7.5+ years of professional experience in the public sector and Cybersecurity domains, I have developed expertise in IDAM/IAM. Dedicated and experienced leader committed to streamlining operations, decreasing costs, and promoting organizational efficiency. Independent decision-making skills and sound judgment consistently contribute to company success, positively impacting overall performance.

Overview

7
7
years of professional experience
14
14
years of post-secondary education
2
2
Languages

Work History

Assistant Manager

Wipro Technologies
04.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Technical Lead

Wipro Technologies
07.2022 - 04.2025
  • Having 7.5+ year of experience in Maintaining the IDAM environment for multiple customers.
  • Knowledge in Service Now, Incident Management, Problem Handling, Change Request handling
  • Worked on Web Access Management Solutions like IDV, AD, LDAP etc.
  • Experience in Defect Tracking and Reporting to Development team with Prioritization.
  • Suggest service improvement ideas which can be showcased to customer, at least 1 in a month.
  • Analysis and reporting of repeated issues/Incidents.
  • Strong written, communication, interpersonal skills and a proven team player with an analytical mind bent to problem solving and delivering solutions.
  • Willingness and ability to learn new technologies, concepts and business processes and apply them to business need appropriately.
  • Monitoring Nagios for my team which handles alerts for various services like SSL certificate expiry, driver cache notification and server health-checks.
  • I worked on the web-security part and provided RCA for various issues by finding the logs in server which resolved performance issues of applications.
  • Remedy is used to manage the Incident and find the Root cause of issue and resolve the Incident within SLA
  • Handling P2 - P3 prioritized issues if any application went down and impacting the customers using it
  • Launch the access review for some period to verify it and check the access accordingly.
  • Helping the user for password reset for RadientONE logic.
  • Worked on email template modification.
  • Prepared WSR to management about issues which has been raised and solution provided to them on weekly basis
  • Co-ordinate with the customer directly which includes technical discussions and requirement.

Software Engineer

Wipro Technologies
11.2017 - 06.2022
  • Developed scalable and maintainable code, ensuring long-term stability of the software.
  • Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
  • Developed reusable components that significantly reduced development effort on multiple projects.
  • Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
  • Recorded defects in Rally and to co-ordinate with developers to track until they are resolved.
  • Preparing Weekly Status Report (WSR) to management about issues which has been raised and solution provided to them on weekly basis
  • Continuous support to the client on giving identity access to their respective roles on respective application
  • Analysing the root cause of issue whenever an Onramp provisioning has been failed to user - role association mapping
  • Developed team communications and information for product meetings.
  • Worked as desktop support for beyond trust.
  • Beyond trust password manager, System Discovery jobs.
  • Worked on Virtual Appliance (VA) creation.
  • Worked on Application integration on SailPoint environment.
  • Handling IGA team and maintaining all the required work in SailPoint Identity Now.
  • Assisting user to use self-service portal through Invite.
  • Assist users to reset their password through SailPoint portal.
  • Worked on data aggregation for single account.
  • Create, Manage and edit the roles as well as governance group.
  • View and subscribe to saved search queries.
  • View, Schedule and manage the Certification campaigns.
  • View and download the audit report.
  • Create, modify and edit the Access profiles that contain entitlements from associated sources.
  • Create, configure, manage and edit the sources.
  • Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
  • Enhanced user experience with intuitive interface design and responsive web applications.

Education

Bachelor of Engineering - Information Technology

Priyadarshini College of Engineering
Nagpur, India
04.2001 - 01.2015

Skills

NetIQ Identity Manager

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Disclaimer

I hereby declare that all the above information is legitimate to the best of my knowledge and assent.

Personal Information

  • Father's Name: Santosh Kumar Singh
  • Date of Birth: 01/10/95
  • Gender: Male
  • Marital Status: Married

Timeline

Assistant Manager

Wipro Technologies
04.2025 - Current

Technical Lead

Wipro Technologies
07.2022 - 04.2025

Software Engineer

Wipro Technologies
11.2017 - 06.2022

Bachelor of Engineering - Information Technology

Priyadarshini College of Engineering
04.2001 - 01.2015

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Naveen ShankarAssitant Manager