Naveen Shrivastava

Accomplished Functional Consultant/Business Analyst with seven years of comprehensive experience in eliciting and analyzing business requirements, translating them into technical deliverables, and spearheading end-to-end project execution within Agile environments. Proficient in leveraging tools such as SQL, Tableau, MS Office, and Jira to deliver insightful data analysis and drive strategic decision-making. Demonstrated expertise in stakeholder engagement, crafting BRDs, SRSs, and FRDs, and conducting in-depth gap analysis to streamline processes and optimize performance. Adept at orchestrating the entire SDLC, ensuring seamless collaboration between cross-functional teams to meet business objectives. Known for improving operational efficiency, fostering client relationships, and delivering high-impact solutions across various functions in the Life Insurance Industry.

• Life Insurance Product Implementation: Configured and tested new life insurance products within a policy administration system, improving operational efficiency and reducing policy issuance time by 20%.
• Business Process Automation: Led an automation initiative for claims processing, resulting in a 30% reduction in manual effort and improved accuracy.
• Sales enablement Project: Increased Lead conversion by 65% at in 2023 through strategic Lead management System.
• Customer Retention Project: Reduced Customer Attrition by developing Insta Issuance, Buy Online & Digital Onboarding.

• MARTECH Excellence Award 2024, Best use of AI in Personalization with our innovative DOST (Digital Optimization Sales Transformation)
• Excellence Performance Award in SUD Life, 2021-22, To deliver DQ application.
• CGPA STAR- ARM, 2016-17, Won most prestigious award for Best Business Practices and Widespread Results.

• Gathered and prioritized business requirements while managing product and project backlogs effectively.
• Led communication efforts between business stakeholders and cross-functional development teams, including overseas teams.
• Worked extensively on creating and refining customer journeys to enhance digital sales and customer servicing.
• Utilized problem-solving skills to address challenges encountered during project delivery, ensuring smooth execution.
• Conducted in-depth analysis of insurance products, digital sales processes, and customer servicing solutions.
• Assisted in designing and implementing process improvements to streamline business workflows.
• Facilitated Agile ceremonies, sprint planning, and retrospective meetings to drive project success. Applied Agile methodologies for digital transformation and process automation initiatives.

• Jira, Confluence, MS Projects, MS Office Suite
• Agile & Scrum Methodologies
• Business Intelligence & Data Analytics
• Industry-Specific Software (Policy Admin System)
• RPA & Automation
• Digital Sales & Customer Lifecycle Management

• Certified Business Analyst, COEPD (IIBA - EEP)
• Certified Associate in Project Management, CPAM - skillsoft
• Certified Business Analysis Professional, CBAP
• Generative AI Landscape, Introduction to Natural Language Processing & Prompt Engineering
• Agile Scrum Master, ASM - SkillUP
• Agile with Atlassian Jira, Coursera
• Introduction to Project Management
• Introduction to SQL, SkillUP
• AMFI and IRDA