NAVEEN SIKDER
Accomplished Senior Sales Operations Analyst with extensive experience in sales operations, business analysis, and customer relationship management. Proven track record in developing and maintaining interactive dashboards in Salesforce, enhancing decision-making processes and driving revenue growth. Expertise in Microsoft Dynamics, Tableau, SAP, and various CRM systems. Adept at collaborating with cross-functional teams to design user-friendly solutions that meet business needs. Strong communication skills and a solid background in global sales and marketing. Recognized for exceptional problem-solving abilities, strategic planning, and risk management techniques. Career goal: to leverage analytical skills and industry knowledge to drive business success and innovation.
Hyderabad
Summary
Accomplished Senior Sales Operations Analyst with extensive experience in sales operations, business analysis, and customer relationship management. Demonstrated success in developing and maintaining interactive dashboards in Salesforce, resulting in improved decision-making processes and revenue growth. Proficient in Microsoft Dynamics, Tableau, SAP, and various CRM systems. Collaborative by nature, excelling at working with cross-functional teams to design user-friendly solutions that meet business needs. Exceptional communication skills combined with a solid background in global sales and marketing. Recognized for problem-solving abilities, strategic planning, and risk management techniques. Goal is to leverage analytical skills and industry knowledge to drive business success and foster innovation.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Senior Sales Strategy Anaylst
Iopex Technologies Limited
05.2023 - Current
- Managed international regions for Uber Technologies including the UK, France, and Chile.
- Visualized performance indicators using interactive Salesforce dashboards.
- Teamed up with various departments to design dashboards aligning with business objectives.
- Analysed sales data to identify trends and insights, providing actionable recommendations to improve sales strategies, and drive revenue growth.
- Conducted training sessions for team members on Salesforce dashboards, promoting effective data use within the company.
- Maintained clear channels of communication with the FinOps team for real-time updates on payment schedules and issue resolution.
- Regularly review invoices to validate accuracy against received services and products.
- Implemented calendar reminders and project management tools for timely tracking of payment deadlines.
- Ensured prompt acquisition of required approvals within the organization.
- Ensure overdue invoices are promptly addressed by collaborating with relevant stakeholders.
- Tracked and recorded every communication and transaction pertaining to invoices for accurate record-keeping.
Sales Operations Analyst
ServiceNow IT Private Limited
06.2022 - 12.2022
- Collaborated with sales team to optimize processes using Microsoft Dynamics.
- Designed and executed sales plans tailored to diverse customer requirements.
- Strengthened and sustained partnerships with key clients.
- Performed market analysis to uncover potential business opportunities.
- Conducted product demonstrations for clients.
- Achieved successful negotiation and deal closure.
- Recorded precise sales data in CRM systems.
- Coordinate with product development, marketing, and technical support teams to enhance customer satisfaction.
- Participated in industry events to enhance product visibility.
- Met and exceeded monthly, quarterly, and annual sales targets consistently.
- Maintaining ongoing awareness of current market movements and sector advancements.
- Producing lead opportunities and assisting the sales department in achieving conversions.
- Implement tailored solutions in Dynamics and Surf to satisfy client needs.
- Processed customer Purchase Orders through various channels, ensuring compliance with guidelines.
- Secured customer signatures and generated Purchase Orders for deal closure.
- Served as a primary authority in project development for Technical Support Engineers.
Business Analyst
CommerceCX IT Private Limited
09.2021 - 03.2022
- Handled responsibilities on Salesforce CPQ project.
- Conducted data analysis for the Forcepoint Docmation project involving multiple products.
- Performed comprehensive research and data analysis.
- Maintained up-to-date pricing standards and implemented product rule set.
- Migrate necessary products into the system.
- Performed thorough testing on products and ensured accurate documentation.
- Generate Quote in Salesforce CPQ, draft Order Form and upload alongside Purchase Order.
Sales Operations Analyst
Ashland India Private Limited
07.2015 - 10.2020
- Assisted teams in North America, EMEA, Latin America, and Asia with managing their Salesforce.com databases.
- Over five years of experience in Salesforce CRM, specializing in sales analysis and customer service.
- Monitored distributors for timely updates on opportunities.
- Assisted Sales and Commercial Team by inputting new Cases, TSRs, Visit Reports and Call Reports.
- Generated custom Salesforce reports, dashboards, and views according to user specifications.
- Processed customer purchase orders via email, fax, phone, and customer portal.
- Facilitate effective communication with customers to handle supply-chain challenges and set appropriate expectations.
- Organized appointments with potential clients, focusing on their concerns and requirements.
- Developed customized presentations on company offerings for clients.
- Developed regular assessments incorporating sales and financial figures.
- Ensure the availability of stock for sales and demonstrations.
- Participate on behalf of the company in exhibitions or conferences.
- Requested essential shipping documents, including BL, COO, COA, MSDS, and Invoice.
- Checked all documents before sharing with customers.
- Assist in training junior Customer Support Representatives.
- Support the commercial team in downloading COA, MSDS.
- And request TDS, PDS, etc.
- Monitoring payment schedule from customers to avoid overdue.
- Collaborated with Sales Leadership to craft strategies enhancing sales productivity through effective reporting and forecasting.
- Implemented custom Salesforce dashboards as requested by users.
- Established new customer accounts and contacts in SFDC to facilitate visit reports.
Process Developer
Genpact
03.2008 - 04.2014
- Performed core operations for US-based PENSKE process under GENPACT (G.E.).
- Capital International Services, Hyderabad, from March 2008 for Penske billing as Process Associate, which is primarily into financial activities, AR (Accounts receivable).
- As a process associate, ensuring high runtime of applications needed for daily activities.
- Worked on diverse software applications, including AS 400 and LBS.
- Managed planning, implementation, and control logistics processes for inventory and goods.
- ERP: AS400 for invoicing, LBS a web-based application for invoicing.
- Excelled in position by exceeding expectations.
- Acknowledged by customers via email for exceptional escalation management.
- Recognized with star of the month award due to reliable achievements.
- Achieved recognition through client appreciations due to high-level proficiency.
- Informed customers of any issues in a timely manner.
- Articulated objectives and necessary actions to managers.
Education
Graduation - B.COM
Kakatiya University
Intermediate - MPC
Government Junior College
High School - S.S.C
Fatima Convent High School
Sirpur KaghaznagarSkills
Business Development
Strong communication skills
Global Sales and Marketing
SAP
Salesforce CRM and CPQ
Microsoft Dynamics
Database Management
Customer Service
CRM Management
Sales Operations
Experience with tableau
Financial reporting
Strategic planning tools
Risk management techniques
Customer relationship management software
Collaborative negotiation
Microsoft excel mastery
Tableau software
Statistical analysis
Business intelligence tools
Hobbies and Interests
Watching and Playing Cricket
Personal Information
Date of birth: 07/10/86
Projects
Price and product rules migration in CPQ Salesforce Opportunity Clean Up Project Merging Contacts and Accounts in CRM Merging Duplicate Accounts Mass data upload through XL Connector
Timeline
Senior Sales Strategy Anaylst
Iopex Technologies Limited
05.2023 - Current
Sales Operations Analyst
ServiceNow IT Private Limited
06.2022 - 12.2022
Business Analyst
CommerceCX IT Private Limited
09.2021 - 03.2022
Sales Operations Analyst
Ashland India Private Limited
07.2015 - 10.2020
Process Developer
Genpact
03.2008 - 04.2014
Graduation - B.COM
Kakatiya University
Intermediate - MPC
Government Junior College
High School - S.S.C
Fatima Convent High School